Hi Helle
Have you installed the redistributables based on the instructions
here:
https://windows.lbl.gov/redistributable-packages ? That message
is usually an indication you either have not installed the packages or
installed the wrong versions. Specifically that message is about not
being able to find the Intel Fortran libraries but if you are seeing
other errors as well those may be regarding the Microsoft Visual C++
libraries.
Can you try installing (maybe reinstalling) both redistributables
based on the instructions and see if that helps?
Thanks for your interest in our software.
Stephen