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Title: Salesforce Service Cloud Developer
Location: Plano, TX
Duration:6 months
Role Descriptions:
Top 3 Required Skills:
• Work from Plano
• Working project Experience in Salesforce project
• Working experience in Salesforce Service Cloud
• This role requires strong technical acumen, program and stakeholder management, and a process optimization mindset. The expectation is as a TPM you will be hands-on and driving the delivery of critical business initiatives, managing all aspects of the program, including planning, risk management, communication, and implementation. You are a technical problem solver, anticipating bottlenecks, identifying innovative solutions to resolve roadblocks, and balancing business needs against technical constraints.
• Lead and manage cross-functional technical programs of inter-related projects, creating the program structure and shared alignment with the teams to deliver business and /or engineering objectives .
• Collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities by breaking down complex challenges into manageable pros and ensure timely delivery.
• Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both business objectives and customer requirements.
• Develop and execute scalable cross-organization processes, mechanisms, metrics, and KPIs to deliver large-scale programs.
• Influence long-term and short-term product and technical strategy.
• Assess risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation, and collaborate with Product Management on potential tradeoffs, balancing business needs with technical considerations.
• Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are appropriately categorized, assigned, and tracked to meet business objectives and timelines.