Re: {Beneteau Owners} Beneteau Customer Service

[Mohammad Bayegan]

GOOD, Maybe they are noticing  our conversations on this sight and taking .

Sent from my Verizon Wireless 4G LTE DROID

Jim McCann <jpm...@gmail.com> wrote:

For whatever it's worth, I called Beneteau Customer Service yesterday and got the same friendly voice and same friendly service that I have received from them the last two decades.

Jim McCann

S/V Down Island

First 32s5

Sent from my iPad

On Jul 15, 2015, at 5:15 PM, Mike Vazmina <mvaz...@verizon.net> wrote:

I just emailed the online parts dept with a part number request for a 1999 OC 352, and received the number and photo and price  within in 15 minutes.  http://spareparts.beneteauusa.com

 

Mike Vazmina

Cell 813-839-2933

 

From: benetea...@googlegroups.com [mailto:benetea...@googlegroups.com] On Behalf Of Victor
Sent: Wednesday, July 15, 2015 5:44 PM
To: benetea...@googlegroups.com
Subject: Re: {Beneteau Owners} Beneteau parts no longer available direct FYI

 

All,

 

I just received a message from Beneteau USA that service and parts inquiries will first be handled by local dealers. This policy took effect two months ago.  I just sent our local dealer's service department the question I was asking Beneteau USA.  We shall wait and see what response I get.  

 

Victor

On Monday, July 13, 2015 at 4:53:46 PM UTC-4, Sail...@aol.com wrote:

I've heard of that..............what bullshit!

 

Jeff
 

Greatness Is Not In Where We Stand, But In What Direction We Are Moving. We Must Sail Sometimes With The Wind And Sometimes Against It---But Sail We Must, And Not Drift, Nor Lie At Anchor"

Oliver Wendell Holmes

 

In a message dated 7/13/2015 4:34:56 P.M. Eastern Daylight Time, dbg...@mindspring.com writes:

Just a reminder...FYI...  ( if anyone is not keeping up with the changes at Beneteau )

Beneteau USA does NOT deal direct with customers ( any longer )...  all inquires must be directed through one of their dealers...

I was NOT aware (ignorant)  of the changes in supplying their parts directly to their customer base...   the return message said the parts supply chain was from Beneteau to dealer to customer... or customer to dealer to Beneteau

which means keep the number of a friendly dealer handy...

nothing was said if the (new) structure was territorial... ( must use the dealer whose territory is closest or any dealer is OK )

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To post to this group, send email to Benetea...@googlegroups.com
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For more options, visit this group at http://groups.google.com/group/Beneteau-Owners
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To post to this group, send email to Benetea...@googlegroups.com
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