Re: {Beneteau Owners} Beneteau parts no longer available direct FYI
Sail...@aol.com
Greatness Is Not In Where We Stand, But In What Direction We Are Moving. We Must Sail Sometimes With The Wind And Sometimes Against It---But Sail We Must, And Not Drift, Nor Lie At Anchor"
Oliver Wendell Holmes
Just a reminder...FYI... ( if anyone is not keeping up with the changes at Beneteau )
Beneteau USA does NOT deal direct with customers ( any longer )... all inquires must be directed through one of their dealers...
I was NOT aware (ignorant) of the changes in supplying their parts directly to their customer base... the return message said the parts supply chain was from Beneteau to dealer to customer... or customer to dealer to Beneteau
which means keep the number of a friendly dealer handy...
nothing was said if the (new) structure was territorial... ( must use the dealer whose territory is closest or any dealer is OK )
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Dean Forbis
Mark J Wilme
Does anyone know if the dealers have the same range of parts in stock, can ship same/next day and whether they put a mark-up on the prices?
dbg...@mindspring.com
for what it is worth... time line of new directive
I emailed Beneteau mid last week looking for availability of parts
this AM I got the reply from Amandine Delforge ( marketing etc ) directing me to the dealer with a "automatic dealer locator attached"...
it appears this is a very new directive ( I thought I may have missed earlier notices )
not happy with the "new way of sourcing parts" as some of you have already expressed... my guess is a quick response for parts availability will be gone... most of the our requests for parts are for out of production boats and no dealer is able or is crazy enough to start stocking parts that may not ever be sold by him...
finding availability will take for ever, the dealer will need to make time to call B and then wait for a response before getting back to us... then will the parts be drop shipped to us or to the dealer first, which would double shipping costs and add more time... I see a disaster in the making... common parts can be sourced elsewhere, it is the obscure specialty part not available through normal marine channels that is going to drive us nuts... I am needing to replace plastic clips / hinges ( failed from old age ) that secure the nav table...
davidcfletcher
Noble, Milner E.
--Milner
Sent from my iPhone
On Jul 13, 2015, at 6:02 PM, "davidcfletcher" <davidcf...@rogers.com<mailto:davidcf...@rogers.com>> wrote:
I was aware that inquiries for technical advice had to be directed to a dealer however I was not aware that parts were no longer available.
I just ordered some parts and the system accepted an order and i received an advice.
Having said that, I live in Canada. BtW the local dealer has told me he has no interest in supplying parts due to hassles at the border.So perhaps Canada is different. I bought two Lewmar port lights and with the automatic discount the price was the best I could find.
In the past the support from WARD AND TODD has been very good.
I get nothing from the local dealer.
Should the group pass along its concerns.
Fletch
Sent from my Samsung device
-------- Original message --------
From: dbg...@mindspring.com<mailto:dbg...@mindspring.com>
Date: 2015-07-13 16:34 (GMT-05:00)
To: Beneteau-Owners <Benetea...@googlegroups.com<mailto:Benetea...@googlegroups.com>>
Subject: {Beneteau Owners} Beneteau parts no longer available direct FYI
Just a reminder...FYI... ( if anyone is not keeping up with the changes at Beneteau )
Beneteau USA does NOT deal direct with customers ( any longer )... all inquires must be directed through one of their dealers...
I was NOT aware (ignorant) of the changes in supplying their parts directly to their customer base... the return message said the parts supply chain was from Beneteau to dealer to customer... or customer to dealer to Beneteau
which means keep the number of a friendly dealer handy...
nothing was said if the (new) structure was territorial... ( must use the dealer whose territory is closest or any dealer is OK )
--
Largest Beneteau group, over **1104** members and growing.
To unsubscribe from this group, send email to Beneteau-Owne...@googlegroups.com<mailto:Beneteau-Owne...@googlegroups.com>
You received this message because you are subscribed to the Google Groups "Beneteau Owners" group.
Largest Beneteau group, over **1104** members and growing.
To unsubscribe from this group, send email to Beneteau-Owne...@googlegroups.com<mailto:Beneteau-Owne...@googlegroups.com>
You received this message because you are subscribed to the Google Groups "Beneteau Owners" group.
This message and any attachments may contain information that is confidential, privileged and/or protected from disclosure under state and federal laws. If you received this message in error or through inappropriate means, please reply to this message to notify the Sender that the message was received by you in error, and then permanently delete this message from all storage media, without forwarding or retaining a copy.
John
Sent from my iPad
dbg...@mindspring.com
email him at a.del...@beneteau.com for confirmation...
-----Original Message-----
From: John
Sent: Jul 13, 2015 8:16 PM
To: "benetea...@googlegroups.com"
Bill Jarvis
Here’s the definitive answer.
Bill
From: Ward RICHARDSON [mailto:w.rich...@beneteau.com]
Sent: Tuesday, July 14, 2015 8:46 AM
To: Bill Jarvis
Subject: RE: {Beneteau Owners} Beneteau parts no longer available direct FYI
Hello Bill, I appreciate your feedback. We have made some changes.
We would like all Beneteau contact to flow through the Beneteau Dealerships.
You have a few options for Spare Parts. You can order from your Dealer, You can Order by Phone from Beneteau America, You can order using the Spare Parts Online system and receive 15% discount.
All support issues should be directed to your local dealer and we will focus on the support to our dealers. This is part of our strategy to make sure our dealers around the world have the best knowledge of our products, in order to service our boats to the highest expectation levels of our customers.
As always, we are here to help, but we would like you to work with your dealer first.
Sincerely,
Ward
|
|
From: Bill Jarvis [mailto:bjar...@suddenlink.net]
Sent: Monday, July 13, 2015 7:38 PM
To: Ward RICHARDSON
Subject: FW: {Beneteau Owners} Beneteau parts no longer available direct FYI
Is this in fact a change in policy?
If so it is probably misguided
Bill
From: benetea...@googlegroups.com [mailto:benetea...@googlegroups.com] On Behalf Of dbg...@mindspring.com
Sent: Monday, July 13, 2015 5:33 PM
To: benetea...@googlegroups.com
Subject: Re: {Beneteau Owners} Beneteau parts no longer available direct FYI
for what it is worth... time line of new directive
I emailed Beneteau mid last week looking for availability of parts
this AM I got the reply from Amandine Delforge ( marketing etc ) directing me to the dealer with a "automatic dealer locator attached"...
it appears this is a very new directive ( I thought I may have missed earlier notices )
not happy with the "new way of sourcing parts" as some of you have already expressed... my guess is a quick response for parts availability will be gone... most of the our requests for parts are for out of production boats and no dealer is able or is crazy enough to start stocking parts that may not ever be sold by him...
finding availability will take for ever, the dealer will need to make time to call B and then wait for a response before getting back to us... then will the parts be drop shipped to us or to the dealer first, which would double shipping costs and add more time... I see a disaster in the making... common parts can be sourced elsewhere, it is the obscure specialty part not available through normal marine channels that is going to drive us nuts... I am needing to replace plastic clips / hinges ( failed from old age ) that secure the nav table...
-----Original Message-----
From: Dean Forbis
Sent: Jul 13, 2015 4:58 PM
To: benetea...@googlegroups.com
Subject: Re: {Beneteau Owners} Beneteau parts no longer available direct FYI
I called and got parts direct from Marion just a couple of weeks ago.
Dean
2003, 36.7 Echo is still for sale.
On Mon, Jul 13, 2015 at 4:53 PM, Sail83494 via Beneteau Owners <benetea...@googlegroups.com> wrote:
I've heard of that..............what bullshit!
Jeff
Greatness Is Not In Where We Stand, But In What Direction We Are Moving. We Must Sail Sometimes With The Wind And Sometimes Against It---But Sail We Must, And Not Drift, Nor Lie At Anchor"
Oliver Wendell Holmes
In a message dated 7/13/2015 4:34:56 P.M. Eastern Daylight Time, dbg...@mindspring.com writes:
Noble, Milner E.
Thanks, Bill.
This message and any attachments may contain information that is confidential, privileged and/or protected from disclosure under state and federal laws. If you received this message in error or through inappropriate means, please reply to this message to notify the Sender that the message was received by you in error, and then permanently delete this message from all storage media, without forwarding or retaining a copy.
Mohammad Bayegan
Mark Stillwell
Sail...@aol.com
Baltimore
Victor
Bill Jarvis
Victor,
Please let us know when and what response you get.
Thanks,
Bill
From: benetea...@googlegroups.com [mailto:benetea...@googlegroups.com] On Behalf Of Victor
Sent: Wednesday, July 15, 2015 5:44 PM
To: benetea...@googlegroups.com
Subject: Re: {Beneteau Owners} Beneteau parts no longer available direct FYI
All,
Mark J Wilme
Not just what response you get but when you get it.
Fact is most dealers are not interested in selling me a $7 part for a 10 year old boat nd are highly unlikely to carry that item in stock or to even know what it is.
Mike Vazmina
From: benetea...@googlegroups.com [mailto:benetea...@googlegroups.com] On Behalf Of Victor
Sent: Wednesday, July 15, 2015 5:44 PM
To: benetea...@googlegroups.com
Subject: Re: {Beneteau Owners} Beneteau parts no longer available direct FYI
All,
Jim Martin
I think steps from a 2011-2014 Beneteau 34 would work if I can just find out if they're available and their cost. My next step is to contact St. Bart's Yachts in Charleston and see if they can help. BTW, they sold our First 32s5 for us. Ron Stoddard was great to work with.
Jim
Jeanneau Sun Odyssey 35
Victor
Kidd, James
Chris is now the owner of AYS?
He was just the service lead, years ago. Correct?
James A Kidd
Northeast Regional Manager
617-448-2575 cell/office
231-755-4102 fax
www.kaydonbearings.com
From: benetea...@googlegroups.com [mailto:benetea...@googlegroups.com]
On Behalf Of Victor
Sent: Friday, July 17, 2015 5:37 AM
To: benetea...@googlegroups.com
Subject: Re: {Beneteau Owners} Beneteau parts no longer available direct FYI
I heard back from AYS in Annapolis within 24 hrs about a question I had about my spinnaker set up. Chris Humphreys the owner sent me an email regarding the questions I had about my spin halyard set up, and the parts manager Cathy Streeter also sent me an email about a part request. I am impressed and hopeful that this new direction from Beneteau USA will be good for everybody.
Jim McCann
Sent from my iPad
