Experience performing business process analysis and creating documentation including BRDs, FRDs, user stories, and traceability matrices
Experience in business process modeling and workflow design using Visio, BPMN, or similar tools
Experience working across the full Software Development Lifecycle (SDLC), including analysis, design, testing support, and implementation
Experience working in Agile and/or Waterfall environments using tools such as Jira or similar systems
Experience supporting system testing, including test case development, UAT execution, and defect tracking
Experience performing data analysis using SQL, advanced Excel, or Power BI for reporting and validation
Experience working with systems integration concepts, including APIs (REST/SOAP) and data flow validation
Experience working with enterprise platforms such as Salesforce, ERP systems, or similar technologies
Salesforce Certified Administrator or Business Analyst
Knowledge of Child Welfare
PBA/CBAP Certification
MCSE/CSEP Certification