Re-opened position for an Actimize Support which is a HYBRID role in Multiple Locations

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Habankotdor Casidie Basan

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Apr 29, 2024, 1:10:44 PM4/29/24
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Hello,

I'm Habankotdor and I'm an IT Recruiter at TechDigital Corporation. I came across your resume on the internet job sites and I think you could be a fit for one of my client requirements. I'm very much interested in presenting your resume to my client. Please have a look at the below job description and let me know your interest and availability.


Position: Actimize Support 
Type: Contract 
Location: Charlotte, NC or  New Jersey (Hybrid)
Client: TIAA/Cognizant  

Keywords: Actimize Support; SAM or WLF/ IFM

Must Have's:
  • 2 years minimum experience as an Actimize Support
  • Experience in Actimize AIS/RCM/ActOne for at least 3-5 years
  • Experience in Actimize SAM/CDD/WLF/IFM/UDM solution for at least 3-5 years
  • Strong knowledge of Actimize application support on ( SAM or ( WLF / IFM ) ) for at least 2+ years in a complex environment
  • Conversant with Incident Management, Problem management methodology
Job description:
  • Receive, acknowledge, resolve/dispatch Incident tickets
  • Raise problem tickets for critical/repetitive incidents to identify RCA and permanent fix
  • Perform code changes as required to restore services
  • Monitor application health status & monitor log/dashboard to identify issue proactively
  • Analysis of business inquiries about application functionality and technology processes and troubleshooting of issues
  • Support the batch processing cycle and resolve any abends
  • Identify and share efficiency ideas and opportunities to customers for implementation
  • Provide proactive issue resolution to items
Job title 
ACTIMIZE PROD SUPPORT 
Job Summary 
  • Actimize Prod Support Lead to support Client LRC
  • Risk Case Manager, Actimize -Unified Data Manager, Actimize-CDD, Actimize-SAM, Actimize-Watch List Filtering, Actimize acknowledge, resolve/dispatch Incident tickets 
  • Raise problem tickets for critical/repetitive incidents to identify RCA and permanent fix Perform code changes as required to restore services 
  • Monitor application health status & monitor log/dashboard to identify issues proactively Analysis of business inquiries about application functionality and technology processes and troubleshooting of issues 
  • Support the batch processing cycle and resolve any abends Identify and share efficiency ideas and opportunities to customers for implementation 
  • Provide proactive issue resolution to items 
  • Experience in Actimize RCM/ActOne for at least 3-5 years 
  • Experience in Actimize SAM/IFM solutions for at least 3-5 years 
  • Experienced in Actimize application support for at least 1 year 
  • Conversant with Incident Management and Problem Management Methodology.


--
Thanks and regards.
-- 
Habankotdor C Basan  |  Associate Lead |  TechDigital Corporation  |  techdigitalcorp.com
764 Southcross Dr. W, Suite 202, Burnsville, MN 55306 
P: (952)486-8111 Ext: 795
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