Has Six Sigma been applied to BPOs? If yes, then in what ways?

[benchmarksixsigma]

In a BPO, the following types of projects are commonly carried out:-

o Reducing the number of errors for a team to 0.5%
o Reduction of FTEs by 30 by process reengineering in a team
o Transitioning support staff into billable slots after 3 months of
stabilizing.
o Ensure that 90% of the jobs do not require reworking.
o Reduce sloppy errors to 1 per week day.
o Improvement of average team productivity.
o Improve skill index of production staff across the company.
o Achieve a utilization of 75% across production lines.
o Achieve an overall internal quality target 98% for the client.
o Enhanced revenue generating opportunities by proper capacity
management.
o Increase through-put
o Reducing the timeline of roll-out of new process.
o Reduced AHT (average handling time)

[saakruti]

Hi,
I'm quality analyst&planning to start a project soon for six
sigma.Please provide a detailed description o below mentioned
projects.

From,
Saakruti