Nibble Technology

[Boyan Atanaschev]

LLMsoffer us a way to respond and engage with users like never before. One of the keys to being a successful negotiator lies in your ability to show the other party you are listening to them and responding appropriately, so leveraging this technology for Nibble is of great interest.

At Nibble, we have a strict set of requirements for how our bot handles negotiations: it must be as responsive as possible to messages from users; it must maintain a high level of engagement; it must be a good negotiator. Most importantly, it must not make promises it is not authorised to make, and must not respond with messaging unsuitable for the brands it negotiates on behalf of.

The end result is a user-friendly, conversational message that can respond dynamically to unexpected input, but still is primarily composed of carefully managed copy that keeps the negotiation on track and maintains brand values. The LLM has no knowledge or involvement in the actual negotiation, which is still managed by our trusted algorithms and prewritten copy.

Nibble Technology stands as the premier AI negotiation platform, adept at fostering mutually beneficial outcomes on a grand scale. Specializing in generating enhanced and increased deals that bring smiles to all parties involved, Nibble is a pivotal solution for reducing cart abandonment rates in the eCommerce domain.

Designed to cater to both eCommerce and B2B sales sectors, Nibble provides features for self-serve functionalities, quoting processes, and contract renewals. Harnessing cutting-edge technology, including algorithms for pricing strategies and negotiation techniques rooted in behavioral science, Nibble ensures swift deal closures, improved profit margins, and amplified conversion rates.

With a team of seasoned experts dedicated to negotiation, behavioral science, and conversational design, Nibble excels in delivering win-win solutions at scale, making it a formidable negotiation agent.

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What sets Nibble Technology apart from its counterparts in the eCommerce landscape is its tailored focus on negotiation prowess. Unlike other similar tools, Nibble Technology harnesses the expertise of academically-trained professionals specializing in negotiation, behavioral science, and conversational design.

By integrating custom-built pricing algorithms and employing advanced negotiation techniques grounded in behavioral science theories, Nibble ensures a personalized and adaptive negotiation experience.

This unique approach empowers users to navigate transactions more effectively, secure better deals, and achieve win-win outcomes at scale. Nibble's specialized design and commitment to enhancing negotiation strategies distinguish it as a standout tool in the competitive eCommerce space.

Nibble Technology aids in boosting crucial eCommerce metrics such as reducing cart abandonment rates, increasing conversion rates, enhancing Average Order Value (AOV), and effectively managing stock levels. Through its specialized negotiation platform, Nibble enables users to take control of discounting practices, leading to improved profitability and operational efficiency in the eCommerce sphere.

Various team members, including sales representatives, eCommerce managers, negotiators, and pricing strategists, would utilize Nibble to streamline negotiation processes, enhance deal outcomes, and optimize pricing strategies across different sectors like eCommerce and B2B sales.

Setting up Nibble involves moderate effort, typically requiring collaboration between IT professionals, negotiation experts, and sales teams. Customizing pricing algorithms, integrating negotiation techniques, and adapting to behavioral science principles are key components of the project, making it a moderate-sized endeavor with significant business impact.

Great For: Nibble serves as an invaluable asset for businesses in the eCommerce sector, including Direct-to-Consumer (D2C), Business-to-Business (B2B), and various online marketplaces. It caters to enterprises looking to enhance deal outcomes, reduce cart abandonment rates, boost conversion rates, and optimize pricing strategies to drive profitability.

Not Ideal For: Businesses with limited negotiation requirements or those operating in industries where negotiation plays a minimal role may find Nibble less suitable. Industries with fixed pricing models or those not focused on optimizing deal outcomes through negotiation strategies may not fully benefit from the platform.

I've previously explained the background and motivation of The Little Network That Could, but I realised that there are some implicit values that permeate my choices which would be worth making explicit. Here are a few which come to mind:

Espousing the Keep It Simple, Stupid principle is well-enough established in IT circles that I don't feel the need to justify my selection of it as a core design principle, but I will note a couple of things:

This is somewhat of an extension of the previous point, in that I value simplicity in a solution over feature-completeness, elegance, or trendiness, but it is also a value in itself: I have to live with my design choices, so they have to work. Once I have something working, I usually stop there and move on to the next thing on my ever-growing to do list. My code is littered with FIXME comments, and I'm fine with that. Very occasionally something might work inelegantly enough for me to come back to it and put some time into making it better, but that's the exception rather than the rule.

In my current day job I work on helping customers covert their applications into container- and serverless-friendly microservices. We try to work within the Agile Manifesto's principles as best we can, and usually this involves automating everything. This means we strongly eschew "pets", as they are typically termed - servers or containers or functions which are unique snowflakes, maintained by hand - in favour of "cattle", which are maintained via automation and easily able to be replaced with another unit at short notice.

When it comes to TLNTC the requirements are different, so the pets vs. cattle balance comes down in a slightly different location. I still prefer automating things, and I probably use more automation code now in TLNTC than I ever have before, but my services are still essentially one-instance - I only have one mail server, one public DNS server, one outside firewall, etc.

Because I don't replace them frequently it doesn't worry me that I might have to spend a few hours getting a new VM to the state at which it's a true replacement for its predecessor. Sometimes this involves trying out a new technology for the first time, or upgrading to a new major version of a software package which has a lot of new features and a few breaking changes, so often I'll roll these by hand the first time, and automate later when the need arises.

Again this value has some overlap with its predecessor: I automate to a point which is pragmatic for the problem at hand, but I don't feel the need to be ideologically (or aesthetically!) driven to have only cattle and to herd them using Declarative GitOps Continuous Delivery for Kubernetes.

This post is getting a little longer than I would like for a tech nibble, so I'll just mention that, despite the idea being more than 30 years old and the movement's founder being shown to be a terrible person, there's nothing more important for making it possible for humans to continue to thrive in the "software is eating the world" era than Free Software. So my default assumption is that everything on my network should be Free Software.

I no longer support the Free Software Foundation because of its founder's behaviour, but I remain ever committed to the principles he described. I remain hopeful that copyleft ideals will be stewarded more faithfully by the Software Freedom Conservancy.

In computing and digital technology, a nibble is four consecutive binary digits or half of an 8-bit byte. When referring to a byte, it is either the first four bits or the last four bits, which is why a nibble is sometimes referred to as a half-byte. The term nibble also carries on the "edible data" metaphor established with bit and byte. Due to its byte connection, a nibble is occasionally spelled nybble or nyble.

Because a nibble is made up of binary data, each of the four digits is either a 0 or 1, in any combination, as in 0010, 0110, 1011 or 1111. The total number of possible combinations is 16, calculated as 24. A nibble can also be represented by a hexadecimal digit. Hexadecimal is a base-16 numbering system that uses the digits 0 through 9 and the letters A through F to represent data, including nibbles and bytes. Figure 1 shows each possible bit combination in a nibble, along with its hexadecimal and decimal equivalent.

Two-digit hexadecimal numbers are used to represent bytes, which are made up of two consecutive nibbles. Figure 2 shows the digital data from a small text file based on American Standard Code for Information Interchange (ASCII) text encoding. Figure 2 includes both the binary data and the corresponding hexadecimal digits (in the rightmost column). Each row, except the last, contains four bytes, separated by spaces.

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