T Mobile Cracked Screen Claim
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Conveniently check out your device coverage, review service fees/deductibles, file, and track claims. Find useful tips tailored to your specific device. Plus, connect with live help for device support.
Service Contract Device Protection Plan: provides coverage for hardware service issues (mechanical breakdown), JUMP! Upgrades, unlimited screen protector replacements, tech support, and McAfee Security for T-Mobile.
Discount for both plans: if you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
If the device was bought from another provider: to enroll in the Insurance Device Protection Plan and receive the same discount, visit a T-Mobile store or contact us within 30 days of enrollment. You must show proof of service contract.
You can add Protection while making a qualified T-Mobile device activation and/or purchase and lease or finance a new device. We recommend protecting your phone or device at the time of purchase, but if you prefer to add Protection afterward, it must be within 30 days of your transaction. The device will need to pass a visual and mechanical inspection in a T-Mobile store. Adding Protection is optional and may be canceled at any time. Protection is not available for prepaid customers. In New York, other plans are available.
The service fee/deductible is based on your device model and the type of claim, which will be collected at the time your claim is approved. For complete plan details, including benefits, exclusions, deductibles, limits, and disclosures, visit:
If your Apple device is eligible for AppleCare Services, this service is available during the first 24 months from the date you enroll in Protection and as long as your plan coverage remains uninterrupted.
If you purchase an eligible screen protector from T-Mobile on the same day you enroll in Protection or after, you can get it replaced in-store at no additional cost. Liquid glass screen protectors are excluded.
For loss/theft claims, you may need to call T-Mobile to suspend service. You may be required to disable the Find My phone feature prior to making a claim and before sending back a claimed device. Remember to file a claim within the timeframe indicated in your coverage documents.
Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days. Claim approvals may take up to several days depending on the type of claim and timely receipt of all needed documentation. Holidays may impact shipping times. For more information, visit mytmoclaim.com and scroll down to see "When to expect your replacement device."
Once your claim is approved, a service fee/deductible based on your device tier and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card, or eCheck. Visit or details.
Payment options include either 1) monthly payments with continued coverage, or 2) a one-time payment with coverage for 2 years with exception of NY. You agree to all the provisions of this Plan when you order and/or pay for it. By providing your electronic address to us or Samsung, you are authorizing us to communicate with you electronically.
1Samsung Care+ with Loss and Theft is a combination of insurance and service contract. The insurance plan is underwritten by Technology Insurance Company, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038, and administered by Servify (US) Inc., 5608 17th Ave. NW, Seattle, WA 98107, a licensed agent of Technology Insurance Company. In California, the insurance plan is administered by Servify d/b/a Servify Device Insurance Solutions (License # 6006231). The company obligated under this service contract in the District of Columbia and all states, except Florida, is Northcoast Warranty Services, Inc., located at 800 Superior Ave E., 21st Floor, Cleveland, OH 44114. In Florida, the company obligated under this service contract is Technology Insurance Company (License No. 03605). This service contract is administered by Servify.
2Same-day screen repairs may be available for eligible devices in select areas. Repair options depend on claim approval time, parts availability, technician availability and location. Cracked screen repairs are $29 per claim. Limitations and exclusions apply. Please see your terms and conditions for full coverage details.
3Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Unlimited battery repair subject to diagnostics test confirming 79% or less battery capacity. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
4Deductible $99 - $199 applies based on your device. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
XMC covers your device, standard battery, standard charger and SIM (if applicable to your device). Accessories included in the original device packaging, such as a stylus pen, are covered in the event of an incident simultaneously affecting both the device and the accessory.
XMC is available for customers who purchase Apple and Android smartphone and tablet devices associated with active lines of Xfinity Mobile service. If you deactivate your line of service, your device is no longer covered by XMC.
The monthly cost, plus applicable tax, per device, will appear as an individual line item on your Xfinity Mobile bill. You'll also be charged any applicable service fees/deductibles directly by Assurant once your claims are approved.
Your device will be repaired with reconditioned parts or replaced with a similar reconditioned device. If a reconditioned device isn't available, we'll replace it with a new model of like kind and quality. Device color may vary depending on availability.
You have 10 business days to return the damaged device. Details on how to return the device will be provided. If the device is not returned, you will be charged an unrecovered equipment fee no greater than the value of the replacement device plus applicable shipping costs.
Be sure to have your Xfinity Mobile account and device information including device make, manufacturer, model, and serial number, and last four digits of credit card on the account. Be ready to provide details about the cause, location, and date of the claim incident. Be prepared to pay your service fee/deductible, which will be collected using credit or debit card once your claim is approved. You can also pay by eCheck where accepted.
Visit fastclaim.com/xfinitymobile to learn more about the claims process, file a claim, or track an existing claim. You can also file a claim 24/7 using the Xfinity Mobile Care by Assurant app. See How do I file an insurance claim through the XMC? for information.
For accidental damage (all other) and loss or theft, the program allows you up to three covered claims within a rolling 12-month period based on the date of first repair/replacement. Maximum coverage per claim is the purchase price or replacement value of the covered device (whichever is lower) less any applicable service fee.
First off, nearly all of these plans available from your carrier or retailer would cover accidental damage (such as cracked screens or liquid damage), while renters insurance does not.
Renters insurance is typically more affordable than phone protection plans offered by retailers or carriers. While the price of Lemonade renters insurance start at $5/mo, mobile carrier insurance starts at $9/mo, and retailer-provided insurance starts at $11/mo. That said, to protect yourself against many possible phone-related accidents and snafus, you might want to carry both types of insurance.
In addition to renters insurance and specific device protection plans offered by your carrier or retailer, most manufacturers also provide a phone warranty that covers mechanical or electrical problems with your phone.
If you buy a new smartphone with a two-year warranty, only to see it go kaput in six months through no fault of your own, you have the right to demand that your phone be repaired, replaced, or refunded.
Please note: Lemonade articles and other editorial content are meant for educational purposes only, and should not be relied upon instead of professional legal, insurance or financial advice. The content of these educational articles does not alter the terms, conditions, exclusions, or limitations of policies issued by Lemonade, which differ according to your state of residence. While we regularly review previously published content to ensure it is accurate and up-to-date, there may be instances in which legal conditions or policy details have changed since publication. Any hypothetical examples used in Lemonade editorial content are purely expositional. Hypothetical examples do not alter or bind Lemonade to any application of your insurance policy to the particular facts and circumstances of any actual claim.
Oh my, a cracked screen is never good chueyee. Glad to hear you have equipment insurance. A cracked screen is considered physical damage and can be replaced through equipment insurance. If you have Asurion Insurance and you pay for the feature monthly on your Verizon Wireless bill, you my start your claim by visiting When filing a claim, there is a deductible. The amount of the deductible will also be available on the website provided. For additional information regarding insurance click,
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