360 Eye 39;s Camera Troubleshooting

[Osias Baptist]

Camerais integrated on laptops and All-in-One PCs, and you can use external USB camera on desktops. If you experience the following camera problems (picture is upside down, no image, camera not recognized, abnormal display, etc.), please refer to the following troubleshooting steps in order:

If the camera problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system. If the problem persists, please continue the next troubleshooting step.

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the PC to back to its original configuration. Here you can learn more about How to reset the system.

This guide is a collection of issues related to AXIS Camera Station 5 and how to troubleshoot them. We have put the issues into a related topic to make it easier to find what you are looking for; a topic can be for example audio or live view. For every issue there is a solution described.

Change the NAT or security system if a NAT or security system separates the client and the server. Make sure to allow the HTTP port, TCP (Transmission Control Protocol) port, and streaming port specified in AXIS Camera Station service control to pass through the security system or NAT. To view the full port list, see Port list in AXIS Camera Station 5 user manual.

In the server task manager, confirm if the system uses one of the hardware resources more than normal. If the disk shows signs of overuse, add more disks and move several cameras to record to the new disks.

Reduce the amount of data written on the disk (Video settings, ZIP stream, FPS, resolution). Keep in mind the throughput estimated by AXIS Site Designer, see axis.com/support/tools/axis-site-designer.

The trigger period is an interval time between two successive triggers, use this setting to reduce the number of successive recordings. The recording continues if an additional trigger occurs within this interval. If an additional trigger occurs, the trigger period starts over from that point in time.

This section describes login and connection problems that occur when connected to a single server. When logged in to multiple servers the client starts, and you can see the connection status in the status bar. For more information about the connection status, see Connection status in AXIS Camera Station 5 user manual.

If you know the reason, click Repair. If you suspect unauthorized access, investigate the issue before you restore the certificate. Click Advanced to view the certificate details. Possible reasons for removing the certificate:

AXIS Secure Remote Access does not support proxy that requires authentication. A workaround could be to allow cameras (AXIS Companion) and AXIS Camera Station server (AXIS Camera Station) to bypass authentication.

Each time a client or a camera makes an outbound connection through the router, the router will give that connection a random external port which is used for hole punching. It is not possible to predict which port will be used.

cdn.appdynamics.com:443 should be trusted in the firewall. AppDynamics is used to gain insights into our application's performance. AppDynamics is an Application Performance Monitoring (APM). It helps us monitor, analyze, and optimize our applications, allowing us to proactively identify and address any performance bottlenecks or issues.

Note, this only sets debug level logging on the server logs, not on the client logs. If debug level logging is required also on the client, the below steps using the log4net.config file is needed to be performed on the client machine.

If the device fails in some streaming tests but not all of them, the device could still be used in AXIS Camera Station as long as the stream profile setting is using the ones that pass the tests. For example, if H.264 fails the test but M-JPEG passes, simply change the stream profile in AXIS Camera Station from H.264 (the default setting) to M-JPEG in Devices -> Streaming profiles.

Make sure the time on the device is synced with a NTP server or the computer where Axis Camera Station server is installed on. If not, some cameras may reject any connection requests due to replay attack protection. ONVIF device manager can be used to do this.

If the device passes all tests i.e. is fully compatible according to the AXIS Camera Station Device Compatibility Tool but doesn't work in AXIS Camera Station, follow this: What information is required when contacting Axis support about third-party device compatibility in AXIS Camera Station?

If the device passes all tests i.e. is fully compatible according to the AXIS Camera Station Device Compatibility Tool but doesn't work in AXIS Camera Station you should contact Axis support. Please do the following:

Rerun the tests with AXIS Camera Station Device Compatibility Tool. v The tool will collect detailed information needed for troubleshooting including a Wireshare trace. NOTE! No need to generate an extra trace through Wireshare.

The compatibility test report, if available. Please attach the complete *.zip archive when submitting the support question. By default, the archive is located at "C:\Users\xxx\Documents\CompatibilityResult.zip".

If the tests cannot finish successfully and the full compatibility test report is not available, please locate this log file: "C:\ProgramData\Axis Communications\AcsCompatibilityTestTool\Application.log" and attach it when submitting the support question.

If the network AXIS Camera Station server or client use a proxy server to connect to the Internet, you must configure the proxy settings on the server or client before enabling AXIS Secure Remote Access.

Besides this troubleshooting guide and the user manual, you can visit the YouTube channel for AXIS Camera Station There you can find technical support and feature videos. The videos are available on youtube.com.

You may find that your camera is triggering frequently and sending too many event notifications. Refer to the article "Lorex App - Too Many Notifications" for a few troubleshooting tips to help reduce false alerts.

If you don't hear a chime or if the status light is not flashing green, then your mobile device is not connecting with your Wi-Fi network. Reboot your Wi-fi OR perform the following steps to reset your device.

Are your security cameras offline? When one of your cameras is offline, you cannot view the real-time video feed on location and/or remotely. Your security cameras may not be recording either, which is a major risk. Use these offline security camera troubleshooting tips to fix the issue.

IP security cameras only require a single connection. Power over Ethernet (PoE) connections mean that electricity is transmitted to the camera on the same cable that is used to send the video data from the camera to the terminal.

If your security cameras seem to be working but you cannot view the video on your cloud VMS, then we recommend you reach out to customer support. In the case of Solink, we offer multiple ways to get into contact with our Customer Support Team.

3a8082e126