Fwd: SURVEY REGARDING MOBILE BANKING USAGE (Sample, still some minor chages to be made)

[rhea anand]

---------- Forwarded message ----------
From: rhea anand <rhea.a...@gmail.com>
Date: Sun, Sep 25, 2011 at 11:01 AM
Subject: Fwd: SURVEY REGARDING MOBILE BANKING USAGE (Sample, still some minor chages to be made)
To: "mail.ankitsingh21" <mail.ank...@gmail.com>, ashish...@gmail.com, aditya mahalwar <aditya....@gmail.com>, arijitbi...@gmail.com, sectio...@googlegroups.com, sectionb_sem2_2012 <sectionb_...@googlegroups.com>, SENTHIL KUMAR <sen...@gmail.com>, Shaunak Goswami <shaun...@gmail.com>, secb_sem...@googlegroups.com, Suparna De <serendi...@gmail.com>, servicesmarke...@googlegroups.com, sip_11...@googlegroups.com, subhas...@gmail.com, swati....@gmail.com

---------- Forwarded message ----------
From: rhea anand <rhea.a...@gmail.com>
Date: Sun, Sep 25, 2011 at 10:58 AM
Subject: Fwd: SURVEY REGARDING MOBILE BANKING USAGE (Sample, still some minor chages to be made)

To: ROHIT Khaitan <rohitv...@gmail.com>, ROHIL RAINA <raina...@gmail.com>, sanjit roy <roysan...@gmail.com>, rama...@gmail.com, Richa Modh <rich...@gmail.com>, "rohan.awtani" <rohan....@gmail.com>, rishi...@gmail.com, rayaz....@gmail.com, uplab...@gmail.com, "prof.vaibhavshekhar" <prof.vaib...@gmail.com>, pranav....@gmail.com, pratikagr05 <prati...@gmail.com>, priyanka...@gmail.com, priyanka...@gmail.com

please fill the form and forward it to your friends too for the filling of the form.....thanks a lot friends....!!!

 

Rhea

---------- Forwarded message ----------
From: swati joshi <swat...@gmail.com>
Date: Sat, Sep 24, 2011 at 11:36 PM
Subject: Fwd: SURVEY REGARDING MOBILE BANKING USAGE (Sample, still some minor chages to be made)
To: Rumeli Dey <rumel...@gmail.com>, "rhea.anand25" <rhea.a...@gmail.com>


---------- Forwarded message ----------
From: nishants...@gmail.com
Date: Sat, 24 Sep 2011 10:06:58 +0000
Subject: SURVEY REGARDING MOBILE BANKING USAGE (Sample, still some
minor chages to be made)
To: swat...@gmail.com

If you have trouble viewing or submitting this form, you can fill it out
online:
https://docs.google.com/spreadsheet/viewform?formkey=dGFsMXJSX1BVQUs4QjBEZTFiMGUyS1E6MQ


SURVEY REGARDING MOBILE BANKING USAGE


Please fill the form to the best of your knowledge.


Do you have a bank account? *

Yes
No


Do you use online banking? *

Yes
No


What is your main purpose for visiting a bank? *



Do you have a mobile phone? *

Yes
No


Do you use internet in your mobile phone? *

Yes
No


Do you own a smartphone(or a phone that supports mobile banking)? *

Yes
No


If no, are you planning to buy such a device?

Yes
No


If Yes, When do you intend to buy?

2 months
6 months
12 months
18 months
Not sure


Are you aware of mobile banking? *

Yes
No


Have you ever used mobile baking services that are being offered? *

Yes
No


How frequently do you use these services? *

0-1 times per month
1-3 times per month
3-8 times per month
8-12 times per month
over 12 times per month


Have you ever had any security problems with mobile banking services?

Yes
No
Other:


What all mobile banking services are being pffered by your bank? *

Bill Payment
Minimum balance alerts
Mobile bank transfers
Account statement enquiry
credit/debit alerts
financial services (like trading etc.)
Loan information
Investment advice
Cheque/draft status
I have no idea about the services being offered.
Other:


IF YOU ARE UNAWARE OF THE SERVICES BEING OFFERED ,THEN WOULD YOU BE
INTERESTED IN SUCH AN OFFER FROM YOUR BANK?

Yes
No


How would you rank mobile banking as compare to internet and branch
banking? *


Very Good Good Not interested

Mobile Phone banking

Internet banking

Branch Banking


To what extent do you use the following to do banking? (Please mark all
that apply) *


Daily A few times a week Weekly A few times a month Never

Bank Hall

ATM

Store/Shop

Internet


What are, in your opinion, the disadvantages of Mobile Banking? (Multiple
choices possible) *

Security concerns/risks
complicated / uncomfortable usage of mobile devices
too expensive
nothing
Other:


What could, in your opinion, make Mobile Banking more attractive? (Multiple
choices possible) *

mobile devices with bigger display
better input devices (eg an external keyboard for mobile phones)
higher speed of data transmission
cheaper costs of utilisation
Other:


I believe that Mobile banking is complex to use *

1 2 3 4 5

Strongly Agree Strongly Disagree


I believe that mobile banking has extra cost *

1 2 3 4 5

Strongly Agree Strongly Disagree


Mobile banking is a risky mode of banking(information can be tampered by
others) *

1 2 3 4 5

Strong Agree Strongly Disagree


I believe mobile banking has Processing failure issues *

1 2 3 4 5

Strongly Agree Strongly Disagree


I believe mobile banking has Network Problems *

1 2 3 4 5

Strongly Agree Strongly Disagree


I believe mobile banking is very convenient to use *

1 2 3 4 5

Strongly Agree Strongly Disagree


Cell phone banking would allow me to manage my finances more efficiently *

1 2 3 4 5

Strongly Agree Strongly Disagree


Cell phone banking is quicker to use than traditional forms of banking *

1 2 3 4 5

Strongly Agree Strongly Disagree


My bank is not providing me the required services on my mobile *

1 2 3 4 5

Strongly Agree Strongly Disagree


I believe that mobile banking is ubiquitous(anytime anywhere) *

1 2 3 4 5

Strongly Agree Strongly Disagree


Name



AGE *

18-24
25-29
30-34
34-39
40 and above


Gender *

Male
Female


Occupation *

Student
Self employed
Salaried employee
Unemployed
Other:


Monthly Household income *

Below Rs 25,000
Rs 25,000 - Rs 50,000
Rs 50,000 - Rs 75,000
Rs 75,000 - Rs 1Lac
Rs 1Lac and above


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*Regards*
Swati Joshi