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Mellissa Sprock

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Aug 3, 2024, 4:51:00 PM8/3/24

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I use Adobe Photoshop 2022 often and suddenly it is not recognizing any of my dropbox files. I keep everything in dropbox and am not able to use them in photoshop. Does anyone know how to fix this issue???

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I don't know if they are smart synced?? How can I figure this out. It really would be a pain to open the files first then open in photoshop. I hope I don't have to add another step. I do digital scrapbooking and this would really slow me down

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I can't access PhotoShop files from DropBox on my iMac but I can access them just fine on my MacBookPro. Both are running Monterey. The issue started with the Monterey upgrade. I have the exact same DropBox settings on both computers.

Hi

Thank you for your assistance. Actually it appears I can no longer open any files on DropBox from within PhotoShop. Which is very strange. I've always been able to. However, I did just upgrade to Monterey on both the iMac and MacBook. is this the issue? Other than that, nothing else has changed in my workflow.

Thank you for your reply. I guess it's a DropBox and Monterrey issue. I read a bit from other users who are experiencing the same issue that I and others on this board seem to be having. I can open older files (prior to upgrading to Monterrey) but I cannot open files since the update. Sad because I waited almost a year before doing the upgrade thinking, or rather assuming all my software had upgraded. Disappointed to see that DropBox hasn't upgraded yet.

I did get a confirmation on this from DropBox because I unsync'd DropBox and uninstalled and then reinstalled and logged in. There was a message on the setup letting me know there was an issue with online files opening. Unsyncing helped with being able to add images via the Finder though.

Sorry if you've already solved this but I suspect I have had exactly the same problem. I bought a new iMac having transferred all my photos onto Dropbox because part of the issue with my old Mac was that it was too full of photos. Then when I went to open any of the old photos I couldn't and every one of them seemed to have only 0 bytes rather than e.g. about 17mb for an average photo. By total chance I found that the solution that worked for me was to go 'Select All' and then 'Open with Preview'. Slowly they all started to reappear, first in the Preview Menu at the side and then in the relevant Adobe Bridge Folder . I have absolutely no idea why this works but it does for me.

I have recently had an issue ever since I installed a new graphics card, the GeForceRTX3080. Whenever I open Photoshop, I can use it normally for the first time, but the second time I open it, it refuses to open any files, and it won't close. I get the following message whenever I try either.

The only temporary solution that I could find to this, is to delete all of my preferences files from the Adobe Photoshop 2024 folder, even if I hadn't made any adjustments or additions to my preferences. Only then will it work for that 1 time, and I have to constantly delete all of the preference files whenever I want to open it and use it a second time in a row. I feel as if the issue could be either my new graphics card (which works fine in every other capacity), or Photoshop corrupting my preferences every time.

I have tried restarting my computer, updating drivers, uninstalling and reinstalling every new and old version of photoshop. (I have only had partial success with this method because the versions where this issue goes away, Photoshop itself becomes extremely laggy, all the lines made by brushes are pixelated and it's basically unusable) Please help, I don't know if I'm missing something super obvious here.

Having the exact same issue. Updated drivers for 3060ti and updated to the latest version of Photoshop.

I've reinstalled the entire program, it will work fine the first time, but as soon as I restart photoshop the issues come back again.

After doing these I seem to be able to open files, create new ones, and use GPU functionality like rotation and scrubby zoom. It does reset it again after closing Photoshop. But at the very least it seems like a quicker and less inconvenient workaround until Adobe fixes whatever this problem is.

Hopefully this works for you.

This is ridiculous! I've seen so many messages from people having the same problem yet Adobe does nothing to fix it! I contacted Adobe and was told to take certain steps which I had already gone through several times. I had even reset my preferences multiple times. The fix worked, but when I closed and opened Photoshop again, I had the same problem. I explained this to the him and he said "well, we're here 24/7, contact us any time". Very helpful. This needs to be addressed!

Two months later this is still an issue.

I start every day of work unable to just open files off the bat. I need to go into preferences, uncheck "Use GPU", open a file, close the file, check "Use GPU", and I'm able to work again. It's a minor inconvenience, but one I shouldn't need to deal with daily for a product I'm paying for.

Adobe Photoshop is a raster graphics editor developed and published by Adobe for Windows and macOS. It was originally created in 1987 by Thomas and John Knoll. Since then, the software has become the most used tool for professional digital art, especially in raster graphics editing. Owing to its fame, the program's name has become genericised as a verb (e.g. "to photoshop an image", "photoshopping", and "photoshop contest")[7] although Adobe disapproves of such use.[8]

Photoshop can edit and compose raster images in multiple layers and supports masks, alpha compositing and several color models. Photoshop uses its own PSD and PSB file formats to support these features. In addition to raster graphics, Photoshop has limited abilities to edit or render text and vector graphics (especially through clipping path for the latter), as well as 3D graphics and video. Its feature set can be expanded by plug-ins; programs developed and distributed independently of Photoshop that run inside it and offer new or enhanced features.

Photoshop's naming scheme was initially based on version numbers. However, in October 2002 (following the introduction of Creative Suite branding), each new version of Photoshop was designated with "CS" plus a number; e.g., the eighth major version of Photoshop was Photoshop CS and the ninth was Photoshop CS2. Photoshop CS3 through CS6 were also distributed in two different editions: Standard and Extended. With the introduction of the Creative Cloud branding in June 2013 (and in turn, the change of the "CS" suffix to "CC"), Photoshop's licensing scheme was changed to that of software as a service subscription model. Historically, Photoshop was bundled with additional software such as Adobe ImageReady, Adobe Fireworks, Adobe Bridge, Adobe Device Central and Adobe Camera RAW.

Alongside Photoshop, Adobe also develops and publishes Photoshop Elements, Photoshop Lightroom, Photoshop Express, Photoshop Fix, Adobe Illustrator, and Photoshop Mix. As of November 2019, Adobe has also released a full version of Photoshop for the iPad, and while initially limited, Adobe plans to bring more features to Photoshop for iPad.[9] Collectively, they are branded as "The Adobe Photoshop Family".

Photoshop was developed in 1987 by two brothers, Thomas and John Knoll, who sold the distribution license to Adobe Systems Incorporated in 1988. Thomas Knoll, a Ph.D. student at the University of Michigan, began writing a program on his Macintosh Plus to display grayscale images on a monochrome display. This program (at that time called Display) caught the attention of his brother John, an Industrial Light & Magic employee, who recommended that Thomas turn it into a full-fledged image editing program. Thomas took a six-month break from his studies in 1988 to collaborate with his brother on the program. Thomas renamed the program ImagePro, but the name was already taken.[10] Later that year, Thomas renamed his program Photoshop and worked out a short-term deal with scanner manufacturer Barneyscan to distribute copies of the program with a slide scanner; a "total of about 200 copies of Photoshop were shipped" this way.[11][12]

During this time, John traveled to Silicon Valley and gave a demonstration of the program to engineers at Apple Computer and Russell Brown, art director at Adobe. Both showings were successful, and Adobe decided to purchase the license to distribute in September 1988.[10] While John worked on plug-ins in California, Thomas remained in Ann Arbor writing code. Photoshop 1.0 was released on February 19, 1990, for Macintosh exclusively.[13][14] The Barneyscan version included advanced color editing features that were stripped from the first Adobe shipped version. The handling of color slowly improved with each release from Adobe and Photoshop quickly became the industry standard in digital color editing. When Photoshop 1.0 was released, digital retouching on dedicated high-end systems (such as the Scitex) cost around $300 an hour for basic photo retouching. The list price of Photoshop 1.0 for Macintosh in 1990 was $895.[15][16]