OGONE - Customer Care Manager
Jurgen Verstraete
young company? Do you have a big passion for the world of Internet and
online payments? Do you furthermore want to be part of one of the
largest European players in its sector? Ogone offers you the chance of
a lifetime to build a successful career in one of the sectors of the
future – the one of e-commerce and distance selling!
But just like you we only want the best!
Do you have the right mind-set, are you energetic, ambitious and do
you have strengths we can’t ignore?
Don’t hesitate, we make a perfect match!
The job
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Your main responsibility is to provide, together with your team, state-
of-the-art administrative and technical support, training and
consultancy towards the Ogone customers. You deliver above standard
quality in order to be seen as a trustful center of knowledge and
expertise. The Customer Care Manager is responsible for 19 people
(headcount 2009). After an internal training period about our
products and services, you will be our Customer Care Manager allowing
you to:
• Organize the Current Customer Care Structure to prepare for the
future challenges
• Manage First Line Technical Support and Admin Team Leaders to be
succesful in their role
• Coach the Second Line Support team (responsible for Consultancy and
Merchant Training)
• Lead internal projects directly related to the Customer Care
efficiency & working methods
• Analyze the workload and follow-up of recruitment efforts with HR
• Innovate the Customer Services deliverables in order to
differentiate Ogone of the competitors
• Collaborate with other Ogone departments in partnership to ensure
continuous improvements
Your Profile
========
For this challenging management function, we need a talented , driven
leader with a focus on result:
• Master or Bachelor degree
• Perfect bilingual (Dutch/French), good knowledge of spoken and
written English
• Proven people management experience: leading,encouraging co-
operation, developing competences, provide direction
• Experience in a customer care environment is an asset
• Mature
• Excellent verbal communication skills
• Ability to solve problems
• Ability to make/take decisions
Our offer
======
As a member of a young and dynamic team, you will be offered:
• A challenging function in a fast growing company, leader on its
market in Belgium and one of the key players at European level.
• To work in an international context and with complex products
• The opportunity to develop your skills by joining a young and
motivated team.
• A salary package related to your experience and results (including
extra legal advantages).
• Regular feedback via a company-wide appraisal initiative with focus
on personal objectives, personal growth, short
and long term career goals.
Apply now
=======
Are you convinced you are exactly what we are looking for? Don’t
hesitate and apply now for the job.
Just send your motivation letter and CV to HR Recruitment - Av. De
Tervueren/Tervurenlaan 270 - 1150 Brussels or via mail to
h...@ogone.com.
We can’t wait to hear from you!
Ogone is one of the leading European Payment Service Providers with
more than 20.000 clients across 35 countries. The company delivers
manual to fully integrated solutions for managing electronic payments
in several domains including e-commerce, ticketing, call centers,
airlines and travel in both business to consumer or business to
business (purchasing cards) environments. The service offering of
Ogone is probably one of the most
comprehensive available today. Ogone is connected through certified
links to more than 100 European banks/acquirers that enable handling
of international payment methods like Visa, MasterCard, American
Express, Diners Club and JCB as well as local ones like iDEAL and
Machtigingen in The Netherlands, Solo and Maestro UK in United Kingdom
and ELV and giropay in Germany. Always on the edge of technology,
Ogone was one of the
first Payment Service Providers to offer Verified By Visa and
MasterCard SecureCode; with these protocols, Visa and Mastercard
provide guaranteed payments.
Leading organizations have decided to trust Ogone to handle their
payments such as IKEA, Nespresso, DHL International, Thalys
International, Home Shopping Service, ThomasCook, SeaFrance, Lyreco,
Institut National de l’Audiovisuel, Lavazza and Hilton.
Ogone has offices in Austria, The Netherlands, Belgium, France, The
United Kingdom, Germany and Switzerland.