Error in Auth Token

[Darius Stallone]

Hi Team,
We have been getting the below error for Auth Token.

Could you please guide us as to the reason and a fix?

Best Regards,

Darius

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[Darius Stallone]

Hi Team,
We have been getting the below error for Auth Token.

HTTPSConnectionPool(host='api.bcda.cms.gov', port=443): Max retries exceeded with url: /auth/token (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x1054a4fa0>: Failed to establish a new connection: [Errno 60] Operation timed out'))

Could you please guide us as to the reason and a fix?

Best Regards,

Darius

[Beneficiary Claims Data API (BCDA) Community]

Hi Darius,

Sorry for the trouble connecting to the production API and thanks for following up with the error message. The timeout responses you've received are consistent with making API requests from an IP address that is not on the allow list.

Have you made any changes to your client or to your ACO's BCDA list of allowed IP addresses since your last successful request?

If you haven't already, please ensure that your requests are being made from an IP address that is on the allow-list associated with your organization's credentials in 4i or ACO-MS.

As a reminder, some common API clients, like the Postman Web Client, will send requests from their own web server by default. If you are using the Postman Web Client, please check that any proxy settings for your API client are set to use one of your organization's allowed IP addresses. Alternatively, try making a request from the Postman Desktop Client or another API client. The Postman Desktop Client allows you to view the network information from the request in the console. Postman has some documentation on how to do this here.

Please let us know if you continue to have this issue after confirming you have taken the steps above.

Thank you,

The BCDA Team

[Darius Stallone]

Hi Team,

the IP's were whitelisted long back and we still received those messages. But today we added another ip address to check we are still receiving the same error.

Kindly help

Best regards,

Darius

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[Beneficiary Claims Data API (BCDA) Community]

Hi Darius,

We have reached out directly via email. Please let us know if you have not received the email.

The BCDA Team