"500 Server Error" when downloading files

[Paul Miller]

We have recently (twice this week) received 500 errors when trying to fetch files from the API. This has resulted in our ingestion process stopping each time and has put us at risk of missing our SLA for our weekly claims ingestion process.

We have exponential backoff retry logic in place, but we are receiving the same error for the given file each time.

Is this a known issue, and if so, is there a fix in the works?

500 Server Error: Internal Server Error for url: https://api.bcda.cms.gov/data/74770/f9b837ec-0938-4b17-bc63-e282a3e779b7.ndjson500 Server Error: Internal Server Error for url: https://api.bcda.cms.gov/data/74620/30e01999-ba85-4828-b265-1614171f7184.ndjson

Thank you

[Beneficiary Claims Data API (BCDA) Community]

Hi Paul, 

Thanks for your question, and we're sorry to hear about the recent 500 errors. We're reviewing the information you shared and will get back to you shortly. In the meantime, we recommend re-running the jobs if needed.

Thank you,

The BCDA Team

[Beneficiary Claims Data API (BCDA) Community]

Hi Paul, 

After investigating the information you sent, we identified an intermittent issue likely to be causing your errors. We are working on some fixes to be released in the coming weeks, and until then, re-running the jobs remains the best course of action. Please let us know if you have any additional questions. 

Thank you,

The BCDA Team

[Beneficiary Claims Data API (BCDA) Community]

Hi Paul,

Our release this week will resolve the issue causing these errors. We expect the release to be out Wednesday, July 3rd and you should see fewer 500 errors. For more info on the issue and resolution, you can review the details in this pull request. No changes are needed on your end once this fix is released.

Thanks,
The BCDA Team