th reply from blackberry

[Suman Bhokray]

-------- Forwarded Message --------
Subject: RE: screenreader on q10 became useless after updateing to 10.3.1
Date: Wed, 11 Mar 2015 18:11:42 +0000
From: Rosemary Misetich <rmis...@blackberry.com>
To: ad...@bhokray.com <ad...@bhokray.com>

Hi Suman,

Thank you for the feedback. We continue to investigate the bugs you
have logged. There are planned improvements tied to the user experience
of the responsiveness of the screen reader targeted for the next
software release slated for later this year.

Regards,
Rose

-----Original Message-----
From: Suman Bhokray [mailto:ad...@bhokray.com]
Sent: Tuesday, March 10, 2015 5:47 AM
To: Rosemary Misetich
Subject: Re: screenreader on q10 became useless after updateing to 10.3.1

Hi rose
I have tested screen reader on some apps.
Here is my feebback
1.blackberry hub. Not up to the mark it was fare in 10.2.
2.BBM became worst in 10.3.1. cant access contacts and scrolling is not
possible while reading the messages. The phone chacks some times and I
have to restart the phone to get it back working.
3.whats app was all ok in 10.2. it is a trouble reading messages in 10.3.1.
4.reading texts was just super in 10.2. it is a mess in 10.3.1. the text
navigation trick is not easy to use while chatting.
5.contacts app is not good with the screen reader. The words keeps
reputing. This app was great in 10.2.
6.blackberry assistants is not useable.
7.the screen reader takes long time to speak after switching on the
phone. It was not a problem in 10.2.
8.facebook app is not accessible.
9.browser is not accessible.
10. the p and n keys you subjected is not much helpful. It is scrolling
many pages up and down.
11.can not listen to the letters while hitting backspace key on the
keyboard. It was not an issue in 10.2.
12.the phone is slow with the screen reader on 10.3.
Can you plz let me know how long it may take to fix this problems and
come out with an future release?
Wishes
Suman Bhokray


On 3/5/2015 2:19 AM, Rosemary Misetich wrote:
> Hi Suman,
>
> I've provided some additional feedback below.
>
> 1. Screen reader responsiveness - We continue to work through this issue. It will be addressed in a future release.
> 2. Reading a text message - If you increase the reading chuck size you will be able to read the message with greater ease. Recommend you try the following gesture sequence:
> 1) double tap with two fingers ("enter text navigation mode" is announced)
> 2) swipe up with one finger ("sentence navigation" is announced)
> 3) swipe up with one finger ("paragraph navigation" is announced)
> 4) double tap with two fingers ("exiting text navigation mode" is announced)
> 5) tap on field again (should announce the full contents of text
> field, not just the first word) 3. BBM contacts field - We have logged the issue. It will be addressed in a future release.
> 4. Scrolling within screen reader settings page - We have been successful in reproducing the issue you describe. Scrolling is dependent on the item that is the point of regard. The screen reader settings page has switches, sliders, descriptions and drops downs. If the point of regard is set on a descriptor (i.e. "Show a message to confirm that you want to turn on the BlackBerry Screen Reader") scrolling does not work. Recommend you try changing the point of regard to retest the scrolling feature. You can use the swipe right gesture to move to the next item and then try scrolling.
> 5. Phone calls - We have logged the reported bugs. We require some time to test out the various call scenarios described.
> 6. Deleted letters not being read when typing text - Can you advise what setting you are using for "Keyboard echo"? We were able to reproduce the issue described if the keyboard echo was set to "words". Changing the setting to "characters" or "characters and words" resolved the issue.
> 7. Setting shortcuts - Issue has been logged for further
> investigation 8. Apps - Are you able to provide a list of built in apps that worked in 10.2 that no longer work in 10.3.1?
>
> Regards,
> Rose
>
> -----Original Message-----
> From: Suman Bhokray [mailto:ad...@bhokray.com]
> Sent: Tuesday, March 03, 2015 10:11 AM
> To: Rosemary Misetich
> Subject: Re: screenreader on q10 became useless after updateing to
> 10.3.1
>
> Hi thanks a lot for the reply.
> 1. The lag of 5to 10scc is gone after the phone restart. However the
> screenreader response is not as fast as the screenreader on 10.2.1 and as the other phones like iphone and the android phones.
> 2. I have tried reading the text messages the way you told. But sorry no
> lunk. As soon as I dubble tab with 2fingers it says entering text navigation mode. And as soon as I tab with one finger to read the text it says exiting text navigation.
> 3. Not just whats app. Even bbm is not accessible. For instance in
> blackberry hub after tabbing on the compose menu. And tabbing on to the bbm option is bringing up the search contacts screen. After typing the contacts name the contacts are displayed on the screen but cant be read by the screen reader to select the contact.
> 4. I hope you will look into the scroll option soon. Thanks a lot for
> the help.
> 5. I don’t really understand y am unable to scroll in the screen reader
> settings page.
> 6. Ya I could end the call with the 2finger tab. But every time after I
> end the call I have to press the unlock key 2times to make the screen reader talk. And also cant here the screen reader speaking when I turn on the loud speaker on. While am in the call. This makes me to be in limits. I cant make conference calls. I cant open contacts while am in calls.
> 7. Am facing this issue where ever I have editable text area on the
> screen. Like new text message, new bbm message and so on. This issue was not there in 10.2.1.
> 8. Its inpocible to set shortcuts at the movement.
> 9. Not only the weather app. The list is big. tried using screen reader
> with many bilt in apps no luck.
> 10. But we are happy with the voice packed with 10.2.1.
> I bought blackberry 9360 smart phone when blind phone users suggested me to go with iphone. Keeping the hope on blackberry screen reader.
> And I was very happy with the phone although it has limitations.
> After using it for years I bought this q10 when every one asked me to buy the new android based smartphone.
> And I was in joy. till the 10.3.1 update installed.
> It is an fare policy to support me in going back to 10.2.1. when you cant support me with 10.3.1.
> Wishes
> Suman Bhokray
>
>
> On 3/3/2015 2:15 AM, Rosemary Misetich wrote:
>> Hi Suman,
>>
>> Below are responses to the issues you raised in your most recent email. Reported issues were tested using the same software build (10.3.1.1565) you are running on your device.
>>
>> 1. Screen reader lag - You have indicated that the lag problem is ok after the phone restart. Can you confirm the 5-10 second lag has disappeared? Is the change attributed to the phone restart or was the lag issue resolved by restarting the screen reader? Any details you can provide to help us reproduce this issue internally to resolve and close the issue would be helpful.
>> 2. Reading text messages - We were able to reproduce this issue internally. We recommend trying the following: double tap with two fingers (to enter text navigation mode), swipe up to increase the text chunk size (currently on word) and then double tap with two fingers (to exit text navigation mode).
>> 3. Whats App - We have logged this issue for further investigation.
>> 4. Scrolling speed - We are currently investigating the speed of the scroll function. To assist you with scrolling for the time being, use N to scroll a page down and P to scroll a page up. There will be no feedback indicating that the page has scrolled but you can use touch and explore to set the point of regard to a new item.
>> 5. Scrolling in accessibility menu - We have been unsuccessful in reproducing this issue. When tested internally, scrolling does travel down the page although the point of regard did not update with the scroll. This issue has been logged and we are working to resolve it for a future release.
>> 6. Ending a call - We were successful in ending incoming or active calls using a two finger double tap and hold. The calls ended upon release (i.e. once fingers were lifted off screen). Can you provide more details regarding the instances in which you noted this bug. Are you on the call for a period of time before hanging up? Are you using a headset or holding the phone to your ear?
>> 7. Deleted letters not being read when typing text - We were unable to reproduce this issue. Can you provide additional details of when and which screens you were experiencing this issue?
>> 8. Shortcuts and speed dial - Settings screen was tested to be accessible. The bug linked to the shortcuts has been logged for further investigation.
>> 9. Weather App - This is a known issue we are working to resolve in a future release.
>> 10. Screen Reader Voice - The TTS engine was upgraded for 10.3.
>>
>> There is currently no supported means of reverting back to 10.2 once a device has been upgraded to 10.3.
>>
>> Regards,
>> Rose
>>
>> -----Original Message-----
>> From: Suman Bhokray [mailto:ad...@bhokray.com]
>> Sent: Friday, February 27, 2015 10:26 PM
>> To: Rosemary Misetich
>> Subject: Re: screenreader on q10 became useless after updateing to
>> 10.3.1
>>
>> Hi rose.
>> The lag problem is ok now after phone restart. However the phone is slow after this update.
>> Every thing works fine without the screenreader on.
>> I could find the model number is says blackberry q10 model.
>> SqN 100-3.
>> Software version 10.3.1.1565.
>> I would like to report few more problems in 10.3.1 os.
>> 1.When I try to read text messages. It reads just the first word and stop reading.
>> 2.Reading whats app messages is just fine. But when you point your finger on the text it repeats the first word for 2to3times and then it continues reading. And whats app from blackberry hub is not usable.
>> 3.The running apps closeing problem is fixed after turning off the screen magnifier.
>> 4.the scrolling is slow in 10.3.1.
>> 5.in settings, accessibility, screenreader app there is an scrolling problem. You got scroll down atleast 3to4times to go to next level of the screen.
>> 6.call ansering became easy after this update. But after the call.
>> Hanging up the call is just impossible.
>> 7.when typing the text. hitting backspace is not reading the letters being deleted.
>> 8.the shortcuts and spead dial options in the settings menu is not accessible.
>> 9.the weather app is not accessible. which was all ok in 10.2.1.
>> 10.the screen readers voice was good and clear in 10.2.1.
>> So far I have noticed this bugs.
>> Overall the blackberry screen reader was great in 10.2.1. it became worst after the update.
>> I hope you will look into it soon. since many screen reader users like me are faceing problem after this update.
>> If nothing can be done. Then do let me know how to rollback to 10.2.1 os so that I can use my phone with ease.
>> Wishes
>> Suman Bhokray
>>
>>
>> On 2/28/2015 3:19 AM, Rosemary Misetich wrote:
>>> Hi Suman,
>>> We have attempted to reproduce the reported screen reader latency
>>> issue internally via various software builds but have been
>>> unsuccessful. In order to further troubleshoot the issue, can you
>>> please provide the
>>> following:
>>>
>>> * Screen reader settings (speed, pitch, verbosity, sounds)
>>> * Device model and OS version (both can be accessed via the main
>>> Settings menu in the About submenu)
>>> * Carrier
>>>
>>> Also, can you advise if the latency you are experiencing is tied to
>>> specific gestures? For example, do you only see it when in
>>> touch/explore mode or when using the next and previous gestures?
>>> Additionally, can you describe how often and to what degree you are
>>> experiencing the lag. For example, is it only evident in some
>>> instances, is it continuous or is the 5-10 sec delay an intermittent
>>> worst case scenario? Could you also test your device to determine
>>> if either turning the screen reader on/off or turning off the
>>> accessibility sounds returns your device to a health state?
>>> In terms of closing running apps, can you confirm you are tapping to
>>> choose the running app and then using a two finger double tap to close it?
>>> The scrolling gesture changed from 10.2 to 10.3 On 10.2, to scroll
>>> down you would do a two finger swipe up. In 10.3, to scroll down
>>> you now do a two finger swipe down.
>>> Regards,
>>> Rose
>>> -----Original Message-----
>>> From: Suman Bhokray [mailto:ad...@bhokray.com]
>>> Sent: Friday, February 27, 2015 1:20 AM
>>> To: Rosemary Misetich
>>> Subject: Re: screenreader on q10 became useless after updateing to
>>> 10.3.1 thanks a lot for the reply.
>>> but i request you to kindly lookinto it as soon as you can since it
>>> is the only phone i use and it became mess using this phone now.
>>> i would like to tell you that the problem is not just with me. it is
>>> with every one with this 10.3.1 os.
>>> you would have tested the os before you send it to the phones.
>>> because of your untested os we blinds are stuck with our works.
>>> On 2/26/2015 10:18 PM, Rosemary Misetich wrote:
>>>> Hi Suman,
>>>>
>>>> Thank you for contacting BlackBerry®. We have logged your bug and are investigating the reported issue. We will be back in touch as soon as possible with recommended next steps.
>>>>
>>>> Regards,
>>>> Rose
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: Suman Bhokray [mailto:ad...@bhokray.com]
>>>> Sent: Thursday, February 26, 2015 5:22 AM
>>>> To: Accessibility
>>>> Subject: screenreader on q10 became useless after updateing to
>>>> 10.3.1
>>>>
>>>> Hi after updating to 10.3.1 my screenreader on Q10became worst.
>>>> There is 5 seconds to 10seconds lag.and I can not close the running apps. And also unable to scroll the screen.
>>>> Plz help my phone is not usable.
>>>> Looking for the fastest reply
>>>> Wishes
>>>> Suman Bhokray
>>>>