Fwd: RE: screenreader on q10 became useless after updateing to 10.3.1

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Suman Bhokray

Mar 3, 2015, 9:01:50 AM3/3/15
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-------- Forwarded Message --------
Subject: RE: screenreader on q10 became useless after updateing to 10.3.1
Date: Mon, 2 Mar 2015 20:45:13 +0000
From: Rosemary Misetich <rmis...@blackberry.com>
To: ad...@bhokray.com <ad...@bhokray.com>

Hi Suman,

Below are responses to the issues you raised in your most recent email.
Reported issues were tested using the same software build
( you are running on your device.

1. Screen reader lag - You have indicated that the lag problem is ok
after the phone restart. Can you confirm the 5-10 second lag has
disappeared? Is the change attributed to the phone restart or was the
lag issue resolved by restarting the screen reader? Any details you can
provide to help us reproduce this issue internally to resolve and close
the issue would be helpful.
2. Reading text messages - We were able to reproduce this issue
internally. We recommend trying the following: double tap with two
fingers (to enter text navigation mode), swipe up to increase the text
chunk size (currently on word) and then double tap with two fingers (to
exit text navigation mode).
3. Whats App - We have logged this issue for further investigation.
4. Scrolling speed - We are currently investigating the speed of the
scroll function. To assist you with scrolling for the time being, use N
to scroll a page down and P to scroll a page up. There will be no
feedback indicating that the page has scrolled but you can use touch and
explore to set the point of regard to a new item.
5. Scrolling in accessibility menu - We have been unsuccessful in
reproducing this issue. When tested internally, scrolling does travel
down the page although the point of regard did not update with the
scroll. This issue has been logged and we are working to resolve it for
a future release.
6. Ending a call - We were successful in ending incoming or active
calls using a two finger double tap and hold. The calls ended upon
release (i.e. once fingers were lifted off screen). Can you provide
more details regarding the instances in which you noted this bug. Are
you on the call for a period of time before hanging up? Are you using a
headset or holding the phone to your ear?
7. Deleted letters not being read when typing text - We were unable to
reproduce this issue. Can you provide additional details of when and
which screens you were experiencing this issue?
8. Shortcuts and speed dial - Settings screen was tested to be
accessible. The bug linked to the shortcuts has been logged for further
9. Weather App - This is a known issue we are working to resolve in a
future release.
10. Screen Reader Voice - The TTS engine was upgraded for 10.3.

There is currently no supported means of reverting back to 10.2 once a
device has been upgraded to 10.3.


-----Original Message-----
From: Suman Bhokray [mailto:ad...@bhokray.com]
Sent: Friday, February 27, 2015 10:26 PM
To: Rosemary Misetich
Subject: Re: screenreader on q10 became useless after updateing to 10.3.1

Hi rose.
The lag problem is ok now after phone restart. However the phone is slow
after this update.
Every thing works fine without the screenreader on.
I could find the model number is says blackberry q10 model.
SqN 100-3.
Software version
I would like to report few more problems in 10.3.1 os.
1.When I try to read text messages. It reads just the first word and
stop reading.
2.Reading whats app messages is just fine. But when you point your
finger on the text it repeats the first word for 2to3times and then it
continues reading. And whats app from blackberry hub is not usable.
3.The running apps closeing problem is fixed after turning off the
screen magnifier.
4.the scrolling is slow in 10.3.1.
5.in settings, accessibility, screenreader app there is an scrolling
problem. You got scroll down atleast 3to4times to go to next level of
the screen.
6.call ansering became easy after this update. But after the call.
Hanging up the call is just impossible.
7.when typing the text. hitting backspace is not reading the letters
being deleted.
8.the shortcuts and spead dial options in the settings menu is not
9.the weather app is not accessible. which was all ok in 10.2.1.
10.the screen readers voice was good and clear in 10.2.1.
So far I have noticed this bugs.
Overall the blackberry screen reader was great in 10.2.1. it became
worst after the update.
I hope you will look into it soon. since many screen reader users like
me are faceing problem after this update.
If nothing can be done. Then do let me know how to rollback to 10.2.1 os
so that I can use my phone with ease.
Suman Bhokray

On 2/28/2015 3:19 AM, Rosemary Misetich wrote:
> Hi Suman,
> We have attempted to reproduce the reported screen reader latency
> issue internally via various software builds but have been
> unsuccessful. In order to further troubleshoot the issue, can you
> please provide the
> following:
> * Screen reader settings (speed, pitch, verbosity, sounds)
> * Device model and OS version (both can be accessed via the main
> Settings menu in the About submenu)
> * Carrier
> Also, can you advise if the latency you are experiencing is tied to
> specific gestures? For example, do you only see it when in
> touch/explore mode or when using the next and previous gestures?
> Additionally, can you describe how often and to what degree you are
> experiencing the lag. For example, is it only evident in some
> instances, is it continuous or is the 5-10 sec delay an intermittent
> worst case scenario? Could you also test your device to determine if
> either turning the screen reader on/off or turning off the
> accessibility sounds returns your device to a health state?
> In terms of closing running apps, can you confirm you are tapping to
> choose the running app and then using a two finger double tap to close it?
> The scrolling gesture changed from 10.2 to 10.3 On 10.2, to scroll
> down you would do a two finger swipe up. In 10.3, to scroll down you
> now do a two finger swipe down.
> Regards,
> Rose
> -----Original Message-----
> From: Suman Bhokray [mailto:ad...@bhokray.com]
> Sent: Friday, February 27, 2015 1:20 AM
> To: Rosemary Misetich
> Subject: Re: screenreader on q10 became useless after updateing to
> 10.3.1 thanks a lot for the reply.
> but i request you to kindly lookinto it as soon as you can since it is
> the only phone i use and it became mess using this phone now.
> i would like to tell you that the problem is not just with me. it is
> with every one with this 10.3.1 os.
> you would have tested the os before you send it to the phones.
> because of your untested os we blinds are stuck with our works.
> On 2/26/2015 10:18 PM, Rosemary Misetich wrote:
>> Hi Suman,
>> Thank you for contacting BlackBerry®. We have logged your bug and are investigating the reported issue. We will be back in touch as soon as possible with recommended next steps.
>> Regards,
>> Rose
>> -----Original Message-----
>> From: Suman Bhokray [mailto:ad...@bhokray.com]
>> Sent: Thursday, February 26, 2015 5:22 AM
>> To: Accessibility
>> Subject: screenreader on q10 became useless after updateing to 10.3.1
>> Hi after updating to 10.3.1 my screenreader on Q10became worst.
>> There is 5 seconds to 10seconds lag.and I can not close the running apps. And also unable to scroll the screen.
>> Plz help my phone is not usable.
>> Looking for the fastest reply
>> Wishes
>> Suman Bhokray

Suman Bhokray

Mar 3, 2015, 9:02:47 AM3/3/15
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