Microsoft Wireless Mobile Mouse 3500 Driver
Paciente Banfield
Microsoft is announcing the availability of an update to improve input filtering for certain Microsoft wireless mouse devices. The update enhances security by filtering out QWERTY key packets in keystroke communications issued from receiving USB wireless dongles to wireless mouse devices. This improvement is part of ongoing efforts to improve the effectiveness of security in Windows and Microsoft devices. For more information, see Microsoft Knowledge Base Article 3152550.
A vulnerability has been discovered that allows keyboard HID packets to be injected into Microsoft wireless mouse devices through USB dongles. USB dongles will accept keyboard HID packets transmitted to the RF addresses of wireless mouse devices.
Microsoft recommends installing a filter driver available as an optional update for customers who use wireless mouse devices affected by this vulnerability. For the list of affected devices, see the Affected Devices section. For more information about affected operating systems, see the Affected Software section.
Microsoft recommends that customers test any new settings prior to implementation in their environments. Please see the Suggested Actions section of this advisory for more information.
[1] Windows 10 updates are cumulative. The monthly security release includes all security fixes for vulnerabilities that affect Windows 10, in addition to non-security updates. The updates are available via the Microsoft Update Catalog
What is the scope of the advisory?
The purpose of this advisory is to notify customers that an update is available to improve input filtering for affected Microsoft wireless mouse devices. The update enhances security by filtering out QWERTY key frames in communications issued from receiving USB wireless dongles to affected wireless mouse devices.
What causes the issue?
A vulnerability has been discovered that allows keyboard HID packets to be injected into Microsoft wireless mouse devices through USB dongles. USB dongles will accept keyboard HID packets transmitted to the RF addresses of affected wireless mouse devices.
What might an attacker use the vulnerability to do?
An attacker could use the vulnerability to inject arbitrary keyboard HID packets (for example, to simulate keystrokes) into a USB dongle.
What does the update do?
The update enhances security by filtering out QWERTY key packets in communications issued from receiving USB wireless dongles to affected Microsoft wireless mouse devices. The update prevents dongles that are included with a standalone mouse from receiving keyboard-type signals.
I am using one of the devices listed in the Affected Devices table on an affected operating system. Why am I not receiving this update?
This security update supports only standalone mouse devices. Mouse devices sold as a keyboard and mouse Desktop package are not supported.
Why does this update not service my keyboard and mouse Desktop package?
Applying this change to a dongle that is used for a keyboard and mouse Desktop package would prevent the normal reception of keystroke signals from the keyboard.
The optional update is available through Windows Update. If automatic updating is enabled, customers can install the update automatically. For more information about how to turn on automatic updating, please see Windows Update. Customers who have not enabled automatic updating need to check for updates and install this update manually. For information about specific configuration options in automatic updating, see Microsoft Knowledge Base Article 294871.
In some circumstances, customers who have enabled automatic updating may need to install this update manually, and can obtain the update from Microsoft Update Catalog. For more information on how to manually apply the update, see Microsoft Knowledge Base Article 3152550.
Protect your PC
We continue to encourage customers to follow our Protect Your Computer guidance of enabling a firewall, getting software updates and installing antivirus software. For more information, see Microsoft Safety & Security Center.
Keep Microsoft Software Updated
Users running Microsoft software should apply the latest Microsoft security updates to help make sure that their computers are as protected as possible. If you are not sure whether your software is up to date, visit Microsoft Update, scan your computer for available updates, and install any high-priority updates that are offered to you. If you have automatic updating enabled and configured to provide updates for Microsoft products, the updates are delivered to you when they are released, but you should verify that they are installed.
To improve security protections for customers, Microsoft provides vulnerability information to major security software providers in advance of each monthly security update release. Security software providers can then use this vulnerability information to provide updated protections to customers via their security software or devices, such as antivirus, network-based intrusion detection systems, or host-based intrusion prevention systems. To determine whether active protections are available from security software providers, please visit the active protections websites provided by program partners, listed in Microsoft Active Protections Program (MAPP) Partners.
The information provided in this advisory is provided "as is" without warranty of any kind. Microsoft disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall Microsoft Corporation or its suppliers be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Microsoft Corporation or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the foregoing limitation may not apply.
Hi, I just recently purchased a Dell XPS 15 9570. This laptop has two USB 3.1 Gen 1 with Power Delivery ports, one on either side. One the left is where I plug in the wireless dongle for my mouse. On the right I have a USB 3.1 hub where I plug in external drives, my keyboard, etc. When I plug the Plugable ethernet adapter into the hub, or if I plug the adapter into the USB port directly (thus taking the hub out of the equation), my mouse starts skipping, will not track, fails to respond, etc. All relevant drivers are updated; mouse model is Microsoft wireless mobile mouse 3500.
For Thunderbolt 3 and USB-C compatible hosts, Dell released a patch that changes a Windows Registry entry related to the Intel Management Engine that is not Dell exclusive which has resolved these input device lag/skipping issues for several of our customers using a range of different host systems from different manufacturers.
Thank you for the response. Just to clarify, you are saying that the Dell Thunderbolt 3/USB-C patch is going to possibly clear up the issue that I am experiencing with the USB 3.1 connections? Thank you.
Could you please try to enable Airplane mode on your PC to see if this fixes things? This will disable Wi-Fi and Bluetooth, FYI. These services can cause additional interference as well and cutting it out may help with the specific bandwidth your mouse uses.
If that does not work, could you please download and run this BIOS update for your computer? There have been significant changes to this core software for your computer and manufacturers routinely tweak things at low levels for situations like this. The download can be found here: _9570_01_08_01.exe
If that does not work as well, could you please swap the dongle and the hub to the opposite sides of your computer with the dongle plugging into the right side and hub on the left? Some hosts have better results on opposite sides as they can be further from noisier internal parts like the USB 3.0 controller and wireless modules, etc.
This photo and the next illustrate the contrast between the two devices as they are plugged into my laptops right side usb port.. You can see where the larger receiver would be prone to snagging on the laptop bag.
I had no problem using the mouse on my laptop. I plugged it in and it was recognized immediately by Windows 7. For greater control, I downloaded the Intellipoint software which allowed me to adjust several parameters including scroll speed, tracking speed and button configuration.
I have been using this mouse for the last 3-4 months. So far I love it. With the nano receiver, I do not have to worry about plugging in and out from the USB port.
The make and feel of the mouse is good.
Battery life is ok. I am still using the first battery provided when I made the purchase.
From the shop that I patronized, the logitech mouse with similar features is slightly more expensive. I believe the price of this mouse has fallen to compete with other manufacturers.
Just plug it in to the notebook and it will be recognized. You can download Microsoft mouse software from the Microsoft website. This will allow you to fine tune your mouse, but is not necessary for operation.
Click Start. Go to Devices and Printers. Does it display a Microsoft Wireless Transceiver? If not, maybe you have a defective USB port or product. Switch USB ports. Just for the heck of it, download the mouse software from the MS website and see if that helps.
I had a usb port replaced due to the fact that it burnt 3 usb mouse sticks. It has been 1 year and now another usb mouse stick has burnt. Put in a older usb logitech stick and so far working fine in same slot. Have you heard of usb sticks (microsoft) burning up before?
I had my 3500 mouse for about 2 months without an issue but, it started acting weird last week.
It completely stopped working, i replaced the original battery and started to work again.
After just a week the mouse just stopped working again and it feels like the mouse is overheating.
I can feel the heat on my palm while using it, i replaced the battery for the second time and it works.
Now it works but, for the last few days, it pause from time to time.