Deutz Customer Service

[Mariela Laflam]

Andof course, DEUTZ powered OEM partners can count on having their customers receive quality engine service, DEUTZ technical support, and DEUTZ Genuine parts support through a large global network of DEUTZ distributors.

Meeting the needs of the customer are always the first priority of the DEUTZ-FAHR team. We're here to listen to and understand their needs, offer support and advice in choosing the right product, help them identify the best solution for their specific needs and offer support in every stage of ownership, from the purchasing experience to usage in the field, with a passion for every type of farming.

Competence and precision are cornerstones of the specialist training each DEUTZ-FAHR service technician receives. Advice before you buy, pre-delivery inspections, scheduled maintenance programmes, rapidly available original spare parts and an extensive range of accessories and after-sales services: these are just some of the many advantages offered by the DEUTZ-FAHR technical support network.

The quality of the service delivered is guaranteed by constant training programmes for our workforce. Training courses, conducted both remotely and with physical attendance, are held periodically by Academy SDF centres in every major market in Europe and beyond, with particular focus on aspects such as electronics, digital services and the connectivity of our machines.

DEUTZ-FAHR has an extensive global service network, with over 3000 dealerships and authorised service centres in total. With detailed technical documentation and the D-TECH diagnostic platform, now enhanced with new applications and

troubleshooting functions, the DEUTZ-FAHR network of dealerships and service centres has an arsenal of constantly updated, state of the art tools at its disposal. The dedicated SDF Compass portal also offers dealerships direct, rapid access to effective, professional support provided by the SDF group itself. SDF and its service network can now support customers throughout the entire life cycle of the machine, with services such as the SDF ExtraCare extended warranty, maintenance plans and remote assistance.

DEUTZ was the very first engine manufacturer in the world. For more than 140 years, they have been providing innovative solutions and remains the most successful engine system in the world. Since 1864 DEUTZ engines have been manufactured to meet increasing power demands and withstand harsh operating environments. Today, the engines are reliable, compact and economical to operate.

Valley Power Systems is proud to offer DEUTZ natural gas and liquid-cooled diesel engines. We are the authorized DEUTZ distributor for California, Southern Nevada and the Hawaiian Islands and your single source partner for DEUTZ engines, parts, service & warranty support.

Innovations leads to efficiency. From the time the company first invented the internal combustion engine they have been on the leading edge of implementing new technologies. DEUTZ engineers have a history of innovation and are prepared to meet the most stringent EPA emission requirements.

The natural gas and liquid- cooled diesel engine solutions, distributed and serviced by Valley Power Systems, make up the core infrastructure for a wide variety of market segments. DEUTZ customer-specific solutions and Valley Power Systems commitment to customer service ensure lasting quality and reliable power for your business.

The Service Sales Manager is responsible for increasing Parts Sales with existing accounts and prospecting for new accounts in their assigned territory. They will solicit new business and maintain accounts through face-to-face and phone contacts, developing networks and industry contacts, promoting our value-added products and services, and keeping customer satisfaction a priority. The ideal candidate will achieve these goals with exceptional customer service skills and a results-driven attitude.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

By registering your DEUTZ engine on the assistance portal, you may take advantage of a 5-year or 5,000-hour warranty on original spare parts purchased through official distribution channels. The advantages for the company and the customer are various. On the one hand, engine registration allows DEUTZ to have a better overview of the geographical distribution of its products in order to have a more efficient communication with engine owners. The customer, for his part, has the certainty of professional support even on the purchased spare parts.

Furthermore, buyers of DEUTZ engines can take advantage of more extensive protection for the chosen product. The power and flexibility of a service of this kind is an extra tool for the company, with a view to ever-increasing expansion of its market share. This special warranty extension enables the purchaser to plan investments in a more serene way, avoiding unforeseen costs due to unexpected breakdowns.

This service allows each DEUTZ customer to be able to select, with the help of qualified personnel, a vast range of services for engine repair or replacement. The assistance network in this case is able to provide services that are clear in detail, providing the ideal support in perfectly defined terms. The result will be transparent communication between the customer and DEUTZ Service team, with a strengthening of the relationship between the engine owner and the company.

A series of service contracts are also being defined which will allow DEUTZ engine customers to plan all maintenance operations from a temporal and economic point of view. Furthermore, fault management will be further simplified, thanks to easy integration with other products provided by the support service such as the extended engine warranty.

All these options are included in S-DEUTZ a new free platform where DEUTZ engine customers who register on the portal can find every solution to their problems. Thus, the supply of all types of services through the local assistance network will be available to the customer.

The business consists of original spare parts sales, repair and maintenance for DEUTZ medium and large marine diesel engines. This portfolio covers medium-speed and high-speed engines with outputs ranging up to 7,250 kW.

Wrtsil Nederland B.V, in Zwolle will act as the product company for DEUTZ medium and large marine engines. The DEUTZ workshops in Hamburg, Harlingen, and Montreal will be taken over by Wrtsil and remain operative. In other locations DEUTZ marine service will be integrated with Wrtsil.

Wrtsil is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance.

At Williams Power Systems in North Atlanta, we pride ourselves on delivering exceptional customer service and professional work. Our commitment to you is to get the job done right the first time, as quickly and safely as possible.

Our highly skilled technicians have more than 100 years of combined experience for all of your Deutz engine, Red Dot AC equipment, and diesel engine parts needs. From Interstate 75, take exit 288 and continue on GA-113 S/E Main Street. Follow Joe Frank Harris Parkway SE to Center Road SE.

Williams Power Systems is a full service Deutz engine facility, fully equipped to handle all of your parts, service, and sales of new and remanufactured engines. We maintain an average inventory of 200 new Deutz engines, while working closely with OEMs when needed to custom build a Deutz engine to meet specifications. In addition, our complete line of AC kits from Red Dot are capable of fitting any on highway vehicle or off highway equipment, as well as custom build applications. Ask about our parts and service offerings for your Red Dot equipment.

Mark Guriel, the current manager of warehouse operations at Deutz Corp. in Norcross, Ga., will be relocating to Las Vegas to fulfill his new role as branch manager of Deutz Power Center West. Prior to solely managing warehouse operations, Guriel also managed the Deutz Corp. customer service department for seven years.

In addition to the facility in Las Vegas, mobile technicians will be permanently located in Los Angeles, San Francisco and Bakersfield, Calif, allowing them to quickly and efficiently manage customer needs in those areas without requiring extensive travel time.

Deutz Power Center West will also provide dedicated application engineering and technical sales resources for OEMs that utilize Deutz products in their equipment. Manufacturers can receive custom, value-added production and assembly services that result in the best possible Deutz solutions for their engine specification and configuration needs. Power Center customers can also purchase new Deutz engines, as well as Deutz Xchange remanufactured engines.

3a8082e126