Download Adobe Acrobat Pro Installer

[Ara Kistner]

Im surly missing something simple. I am trying to update the Adobe CC and Adobe Acrobat (with CC) packages in JAMF. They keep failing with the response being to contact the vendor, and the install log is saying there was an error with executing the packages scripts.

Try zipping (compressing) the install.pkg file with macOS before uploading into Jamf. That's what fixed the failures for us. You shouldn't need to zip the uninstall.pkg. Those are small enough that I haven't seen any problems letting Jamf do the zip compression.

I had the same issue. Kept telling me the file path was incorrect even though it was already looking at the PKG file. I tried lots of different packages but couldn't get it to work even though running it manually worked fine. I used the exact same process the year before which did work. I put it down to something to do with the OS version or file name encoding.

I contacted Jamf that wasn't really able to help but they pointed me in the direction of installing the apps via the Mac Apps page and using the Jamf App Catalog to install the adobe products. This has worked although it's not great.

Yeah, I run into this with Acrobat. The solution I'm using is a workaround. I'll jump on another Mac and manually check for updates for Adobe Acrobat.

I'll use Composer to package just the Acrobat app. And then I use a patch management policy to deploy. I'm sure that's a better way, but I can't get the package from the Adobe Console to work when I upload to Jamf.

I also use Adobe RUM to manage updates, and this helps. But I end up packaging it myself as well to get those pesky CVEs down.

I learned about RUM a few months back, and have been using it ever since. Adobe could do to be more obvious with RUMs existence, but it does work well. The only downside is on older installs of Adobe products RUM was not included and does not automatically install on its own.

i typically get machines to update adobe products including acrobat by running the adobe update manager in a form similar to this remoteupdatemanager --action=install, before running this command, I typically use the following style of command to close whatever app I am trying to update ex. osascript -e 'quit app "Acrobat Pro DC"' ; hope that helps.

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If the issue still persists, please run the Acrobat cleaner tool - -docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the application using the link - -dc-downloads.html and check.

We are sorry to hear that. Go to the link -docs/acrobatetk/tools/Labs/cleaner.html and download the cleaner tool as per your OS and run it and see if it finds any previous installation files present on your computer and after running it , reboot your computer and install the applicatrion using the link shared earlier .

Apologies for the trouble you are facing installing Acrobat. We would need some log files from your machine to help debug the issue. Please download and run Adobe log collector tool from How to use the Creative Cloud Log Collector tool (adobe.com) and upload the log files to Adobe server. Please share the name of log file here as well to help us get the specific logs.

I downloaded Ps, Ai and Id from creative cloud with no problem but acrobat will not install. I have tried many of the forum fixes that I have read but with no luck. How do I resolve this issue so I can use Acrobat? I can only see pdf's in preview. Please help!

I feel your pain, it's been a week of trying to troubleshoot the installation of adobe acrobat dc - without any luck. Ten online support chats with Adobe Help, 5 takeovers of my screen while they mess around for an hour doing everything the previous guy did. Lots of cheery encouragement and "everything will be alright" quips from Team India. Host files have been played with, Adobe Cleaner used 3 times, all other apps and creative cloud deleted and reinstalled (despite all of them working ok). Activity monitor tasks closed down, prefs in all libraries deleted, countless machine restarts - that make the support guy disappear, despite saying he wont - start at the beginning again. Tried reinstalling adobe acrobat dc from the website download page - not creative cloud - no cigar. Uploaded an AdobeLogs file, waited days with no response, online support now telling me to wait another 24 hours and wont help anymore. In the meantime getting emails threatening to close my case if I don't respond within 4 days - like the ball is now somehow now in my court! Have troubleshooted plenty in my 15 years of using Apple and Adobe products, but this is seriously beyond any frustration I have ever experienced. I found a local telephone number, and lo and behold! it goes to a US call center that was outside business hours!! Local resellers I contacted couldn't give a toss - I was told to cancel with Adobe and re-purchase through them. Anyone starting to feel just a LITTLE peed off here? Any alternatives to adobe out there? Ps. They're happy to debit my account each month and squeal instantly if my card details they have on file change.

For what it's worth, I ran into this same problem today, and there seemed to be no viable solution using the Adobe Creative Cloud installer. However, after some searching, I downloaded and ran the Acrobat Pro installer from here instead:

Mine started with Acrobat DC not being able to see Document Cloud files. After 4 hours on the phone with support, and uninstalling DC to fix things... I can no longer reinstall it by any means. This is crazy.

So... after many attempts to install yesterday, with the installer freezing up constantly, I decided to let it run and walk away from it last night. This morning, the install was still frozen and I had to restart my Mac... but when I went to open a pdf (assuming it would open in Preview) it opened in DC Pro. Somehow it installed, but my original issue remains (DC doesn't recognize Document Cloud files). Still not an acceptable solution, but at least I can use DC for now.

Was able to get the download, but midway through the install 50% it hung and returned an error around "compatibility" and the author needs to update the software. Really, Adobe you guy are better than this. I have been dealing with this for over a month, and I'm a Creative Director. I'm about to question my choices for Creative Cloud. Running HighSierra 10.13.4 // MacBook Pro.

SOLVED I had same problem. I am on a 2018 MacBook Pro. I searched for Adobe Acrobat and uninstalled an older version that had been data transferred over to my new MacBook Pro. I used the Acrobat uninstaller. Went to Creative Cloud and it downloaded straight away.

Support hasnt been very helpful. They answered after one week and sent me several solutions that I dont really understand and I have the feeling they have nothing to do with the real problem. Or if they do I am not capable of doing this myself. Sorry, I am just a stupid user who has spent many hours by now figuring out what the issue is. I just assume it has to do with the compatability of Apple High Sierra 10.13.4 and the Adobe product. I hope they will figure it out at some point .

Did you uninstall via the Creative Cloud tool or did you uninstall by finding the uninstaller via "Apps" in finder?

Uninstalling Acrobat DC did nothing for me but when I found the uninstaller and uninstalled it worked to install Acrobat DC successfully, and run it.

Just started my iMac Pro with the goal of reinstalling everything from scratch i.e. 100% clean install to avoid inevitable left overs if restoring from backup... as per the original post (Jan 11, 2018 6:44 AM) I have the same problem ACROBAT DC will not install:

Installed all other required CC Apps e.g., Photoshop, Illustrator, InDesign, Dreamweaver, Premiere Pro etc. etc. Problem is I can't activate on the new system because I need to use Acrobat several times on a daily basis. here I am looking a new iMac Pro in the eye, yet I have to turn to the right to use my soon to be decommissioned 2009 iMac for anything Adobe.

After the support tech uninstalled all CC apps I reminded him of my starting goal i.e., that I wanted to completely clean install without any App leftovers. After running the Adobe CC removal tool the tech guided me through several locations in the Library to delete Adobe items still on my system, even then there were left over Adobe files and folders.

The final straw was when the tech wanted to edit the hosts file of my just out of the box iMac Pro in the hope this might allow Acrobat DC to install. I refused, first because the tech wanted to edit the hosts file using the 'Text Edit' app when this should be done using Terminal, second because no quality software should require going to such lengths to be installed.

I was informed the case would be escalated and a higher level tech would call back with a solution based on the documented case history which I haven't had the opportunity to read, speaking of HAVENT'S I have not received the call back I was promised yesterday for the escalation.

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