[Acronis Files Connect Mac Client Download
Saija Grzegorek
Network Reshare allows Acronis Files Connect AFP file volumes to give access to folders located on other servers and NAS devices on your network. Mac clients continue to connect to Acronis Files Connect by using the standard AFP file-sharing protocol, while Acronis Files Connect utilizes the SMB/CIFS file-sharing protocol to access files that are requested by Mac users from remote servers and NAS systems. By doing so, Mac users retain all the benefits of AFP file sharing and nearly instant Network Spotlight full-content search, while gaining access to resources that have traditionally only been available through SMB/Windows file sharing.
Acronis Files Connect subscription (ELP) licenses include our Network Reshare feature, which can be used to give AFP access to the root of a DFS namespace. This option presents the namespace as one AFP file share, so the user only has to connect to this single AFP share, which displays that contents of the DFS namespace. They can then browse into any DFS target share, similar to the DFS browsing experience on Windows.
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We had an issue with Acronis Files Connect recently on our file server which was causing frequent user disconnections, and just to rule out everything else we had a couple of users connect directly to the server with SMB instead of through the Acronis Files Connect client.
On the Windows 2016 server, both Acronis Manager shows the Illustrator file open hundreds of times, and the output of the open file handles in the Windows console shows both the actual Illustrator file and the non-deletable zombie file created by Illustrator as open. Only when the Mac user disconnects from the server are all open files closed, and the user can then delete these zombie files as well after he reconnect. The user no longer has any programs or files open during the entire investigation on the server, he is only connected to the server.
We then tested the entire setup on a test server doing the same workflow with SMB shares and then could no longer see these issues. However, the Acronis problem was still existing. But we also heard that SMB with large volumes and many files quickly gets performance problems. And we have several candidates with volumes that are half a terrabyte in size and host hundreds of thousands of files. So we are unsure if we should really do this. The recommended, hopefully temporary, solution from Acronis would be just that: Configure Acronis Files Connect so that the clients connect via SMB, but then I can proceed without Acronis and use the Windows and Mac board resources.
Illustrator supports working across networks and from removable media and is vigorously tested across multiple network configurations. However, not all existing network configurations which include different software, hardware, settings, and access rights have been tested. Therefore, your network or network configuration can cause errors, crashes, or unexpected behavior.
But seriously, what century is Adobe stuck in? With this statement Illustrator is actually not to be used. If you are supposed to work on the local hard drive and you save the edited document on a network volume so the next person can edit it, she will thank you when dozens of links blow up in her face.
Btw: I have the problem on both operating systems Big Sur and Montereay Big Sur is explicitly supported since version 11 but I have not received any negative feedback from Acronis Support about Monterey or M1 processor and they know all about it.
I have noticed that it only happens to Apple Macs with the M1 (and higher) Chipsets.
Also, only to files that are saved as .ai (Adobe Illustrator Document) file format, no matter what Program created the files or even if Adobe is not installed on an Apple Mac with the M1 (and higher) Chipsets.
Acronis have blamed everything else, NTFS permissions, Anti-Virus etc. without acknowledging that this issue is only present on M1 Macs with Adobe Illustrator. We have had this case open for many weeks without getting anywhere, even though Acronis have scoured all the logs I sent them.
Years ago, MAC users experienced performance issues when connecting to NetApp CIFS Servers. We mitigated this by giving them a Windows file server instead which worked fine. Does anyone have insight into the current status of these issues? I'm potentially going to need to configure a CIFS Server for Windows and MAC users for the first time in years and would prefer to keep them all together if performance issues have been resolved. Any insight will be helpful! Thank you.
Thanks @ttran . After researching the issue further, I recalled that we used a product called ExtremeZ-IP years ago to partly mitigate the issue. Today that product has been bought by Acronis, and their latest version, now called Acronis Files Connect, now explicitly resolves this issue on NetApp systems specifically! So I was able to track down the answer.
"Mac OS X clients do not support SMB automatic node referrals, even though the Mac OS supports Microsoft's Distributed File System (DFS). Windows clients make a DFS referral request before connecting to an SMB share. ONTAP provides a referral to a data LIF found on the same node that hosts the requested data, which leads to improved client response times. Although the Mac OS supports DFS, Mac OS clients do not behave exactly like Windows clients in this area."
I dug into our case repository regarding MAC client and ExtremeZ-IP and did find a case regarding client slowness. Packet traces were analyzed and there weren't any latency issues on the ONTAP side. The analysis of the traces did identify a segmenting issue between the application and the MAC clients.
When Mac users try to access Windows file servers and NAS devices, they typically suffer from poor performance, data integrity issues, slow searches, and many other disruptive problems. Acronis Files Connect solves these problems.
At its core, Acronis Files Connect is an AFP server that runs on your Windows server and enables Macs to connect to file shares and NAS via Apple Filing Protocol (AFP) instead of the Server Message Block (SMB) protocol.
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