This is truly frustrating as there doesn't seem to be any clear-cut answer to what can be done about this anywhere, and I am working on a tight deadline with this project. Any help or suggestions would be much appreciated.
Found a work-around for this problem.
I happened to have the original memory cards with the source material left, so I copied the files that didn't import properly from the memory card to a different folder and imported those.
This has been happening to me too...Super frustrating, especially when working with teams where some have updated and some haven't. The ONLY fix so far that I've found is to revert to an earlier version of premiere pro. (Hope you have older autosaves) Also, I was having this same issue in After Effects with certain .mp4 files, however that seems to be fixed now.
I spoke with Adobe about this right after the update came out and I noticed the issue (end of April) and they said they are aware of the issue but were still working to fix it. One month later...nothing.
I have my experience, I have noticed that Premiere has become very strict when reading the container of videos, for Premiere if an mp4 defines it as a type: QuickTime fails and does not recognize the video, that is:
You can check your Premiere preferences, but by default your Media Cache Files are located in you User's Library > Application Support > Adobe > Common > Media Cache Files. (you can find your user's library in the Go menu of Finder, hold option and "Library" becomes available.)
I haven't tested this thoroughly but it just worked for me on a particular clip. A lot of times if I suspect a Media Cache issue I copy the name of the clip that is giving me issues, navigate to /Users/[username]/Library/Application Support/Adobe/Common, and paste the clip name in the search field minus the extension. Finder will find the associated Cache files for this clip and I delete them all. In this case the .IMS files fixed the issue right away without even closing Premiere or the project. Sometime you'll want to restart Premiere and force it to rebuild the Cache files for that particular clip.
3. I tried to copy the entire NEW folder but this cause the same issue so instead I copied small batched to Premier Pro (between 3 - 5 videos depending on size) This worked for ALL VIDEOS. They all now are video + audio.
I have tried all of the above suggestions and I am still getting this issue, the files are still importing only as audio. I have deleted all the media cached files (several per clip) using the method described above, I have tried re-importing as mp4s and also changing the extension to m4v and importing; neither worked. I have also tried copying the files into another folder, changing the extension (and not changing the extension), neither worked, and I've tried doing it in a new project, it didn't work.
Your solution worked, the affected files are now imported and 3 hours later I can now go to sleep with the knowledge I can actually start editing this tomorrow, as long as Adobe doesn't let me down again.
I have been using Adobe software for years, and as much as it has enabled me, if I could bill THEM for all the time I have spent pulling my hair out over nonsense software related technical issues I would be a home-owner with hair right now.
I tried all the options and it's not working for me. This is really frustrating, it always worked without issues, i did not update premiere and now it's doing this. It imports the 1st file without issue, but fails for the second and other files...
Same thing, I'm on ver 13.0 (build 225). Yesterday, I had this group of *.MOV drone files that I transcoded to HEVC mp4's with media encoder 2019. I grabbed all of the 40 files in a folder and dragged them over into the project tab. They all came in as Audio only. Frustrating as there is no audio with these files.
So I deleted this Media Cache Files from the cache folder and got mix results. Attempting to drag individual files to the project folder some of them cam in as audio and some as video. All these files are from the same source drone (mavic 2) and all transcoded at the same time.
Dragging them one at a time one can tell by looking at the icon whether it will be an audio or video file. The video file will look to be dragging a frame from the video before mouse button release. If the file looks like it will be an audio file, I drop it in the Source preview tab and it will come in as video. Then I can drag that file to the Project tab to make it part of the project or the TimeLine.
Edit 2: I noticed that the Icon when dragging the files is variable right from the containing source folder. Some icons with this same batch of mp4's are dragged away looking like video frames and some blank as they show a wave form only these file have no audio. Could this be a media encoder problem.
Edit3: After digging through the recycle bin, I have recovered the original *.MOV files from the DJI. Dragging these files to the same project were as expected. And as I stated before, these originals didn't have an audio track. Interesting.
The same issue happens to Premiere elements. I made a video tutorial on a fix that also will apply to premiere pro/CC Why does Adobe Premiere Elements only import the audio and not the video (VERY EASY FIX!!) - YouTube
I managed to find another way to import MP4 files, since i only was able to import one file at all. Every file that i added went afterwards "audio only".
So i have to always add atleast two files at the same time, in order to work properly. Afterwards i can delete the second file.
This Bug didn't show up at october 2019, but the november 2019 update brought that in.
Sry for answering to such an old thread, but it took me 2 days to figure that out. And there is no help out there for this problem.
Hello there, I've been trying to fix the issue for about 4 days now. I tried absolutely everything I can. (reinstall Premiere, Installed and Re-installed Drivers, etc.) and I don't think anything is wrong with my system. I searched other posts about this, nothing helped in my situation, tried everything with CUDA posts, but the issue still remains. I have CPU AMD Ryzen 7 2700 and GPU GTX 1070Ti, when i'm editing my playback is just frozen at times. I checked what is being used to process this, and my CPU is at 100% when GPU is at 0%. And it's not like I'm adding 100 effects or something crazy like that, every project that has atleast 1 nested sequence or 1 effect is not playing back to me, only if I render it (1080p), and Hardware Encoding is enabled but GPU usage is 0%, CPU 100%. Mercury CUDA is enabled, premiere uses ONLY CPU. When i'm using a 3D program Blender it has CUDA aswell, and it works perfectly fine, uses both CPU and GPU, but premiere is acting like there is no GPU! Because of this problem, i can't finish my projects, the issue is that I can't see what i'm even doing! I am confused, please help? Heres a video what exactly is going on: =HUXo8wcAX18
Yes, pretty much it's the exact same as in the video, but my GPU just doesn't want to work in premiere. I'm kind of new to Premiere because I changed softwares, and its turns out that some effects use CPU and others use GPU which I just don't understand.. But still my Premiere only prioritizes CPU. As I said i tried everything I can, just doesn't work
So: you are not using any effect (turning off noise doesn't change anything). Most probably that "123" is not optimized well, and I think your problem is related somehow to those high-res textures, after all, if those run smoothly outside of Pr doesn't mean that those will run smoothly in Pr.
It's hard to guess exactly what's happening without seeing the actual timeline of "123", I will suppose that you are not using any effects on those textures as you said (but those textures are gray in the project window and blue in your timeline!?), so my advice is to crop those textures in Photoshop to 1920x1080 and colorize those before importing into Premiere and see if the problem persists.
And Resolve has some issues, like the constant troubles trying to get Fusion to work color-management like the rest of the app. Right now, that's really a trouble in 18.1. LONG threads on that. And subtitling is not ... spiffy.
But again, these are nothing but tools. For several million daily users, Pr2023 is working wonderfully well, even though for some it's being crud. Resolve's user base is a lot smaller, but gets similar ... most doing ok, some getting crud.
I have the same problem, all settings are perfect for using GPU, 1080p but my timeline is red because I have 4 CPU effects and the whole experience in the timeline (runs slow) even though I have a beast of a PC that only uses the cpu. So I'm thinking of editing my clip and then applying the effects. It's the only solution I guess.
Hi, I'm working on a project in Adobe Premiere Pro cc 2017 and I'm trying to put some background music behind my footage, but when I open the audio files in the source monitor or place them on the timeline only half the clip is loading. I've let it sit for a minute to see if the other half will load, but to no avail. This is happening with every audio clip I try to open or play. The audio is also pretty choppy when I put it onto the timeline, but this could be due to the multiple video layers I have going on.
The audio files are .mp3's from sites like Bandcamp and Soundcloud. It is happening with all my .mp3 audio files, but not to the audio on any of my video files. I've tried opening a new project and opening the files in the source monitor and the same issue is persisting.
I still haven't found an answer as to why this is happening, but a workaround I have found is to open the audio file in Audition, in which it opens perfectly, then save it as a .wav file. Then when I bring it into premiere it's fine. Kind of obnoxious, but at least it gets around the issue.
Hi all, this seems like a stupid issue but its driving me crazy. I work such that I fairly frequently need to relink files due to file path changes and it used to be I simply located the first clip for Premiere and it would then automatically link all the files in that same folder that matched. The files are always in one folder so this made relinking a non-issue. All of a sudden now, Premiere won't link more than one file at a time no matter what I do. I've tried removing and reinstalling Premiere and updating everything on my Mac to the lastest version of everything but its still linking one at a time.
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