Gone In 60 Seconds Prime Video

[Alana Fekety]

Ihave a sharp Roku TV and for the last two weeks at least none of my thumbnail pictures are showing with the titles of my shows I've tried to reinstall the streaming channel on my TV everything that I can think of it only does this with prime video somebody can you please help fix this I went to settings and check for update there was no update available

I Have a Sharp Roku TV model # LC-43LB371U Manufactured April, 2015. I have had the same problem with Amazon Prime video icons being blank when I open the app. This has happened several times over the past year or so. I followed the suggestion to do a system restart on the TV and it worked. Sometimes restarting my Xfinity cable box has helped but not always. This time I went to the Home icon on my Roku remote then: SETTINGS -> SYSTEM -> POWER -> SYSTEM RESTART. When opening the Amazon Prime App, it took a few seconds but the icons came back. CMC, Denver CO 8/30/2020

I had this problem with my Amazon Prime app and I fixed it. Thankfully, another post mentioned that the older Roku devices - whether the box or the RokuTV - had limited memory for today's apps. That got me thinking.

I then removed 11 of the 19 installed apps - each of which of course takes up memory by being on the device. I then pulled out the power cord and allowed a bit for the electronics within to lose charge and voltage.

The issue is that the older Roku devices - standalone or TV - did not have enough memory within them to support the downloaded code within them getting larger. The code getting larger comes from two sources: as suppliers update their code from time-to-time they inevitably make the size of the code grow - and - as time goes on you add more access apps to your Roku to get more channels.

Both of these use more memory. When memory gets insufficient, the actual operation code of the device is protected so that it at least continues to work. Sacrificed is the nice pictures in the thumbnails.

The Solution. You cannot do anything about the bloat occurring in the apps, only the channel software providers can do that. But you can delete all those loaded apps that you don't really use or want. When I started the process, I had 23 apps loaded. I deleted entirely 12 of those, leaving the "essential" 11. Reset.

I only have a bare minimum of apps, maybe 10 so I don't think that's it. I still think it's a bug that needs to be fixed. Also this TV is only a few years old (4k/HDR) it's not an old ROKU device at all. I've tried everything from turning off fast-startup, removed as many apps as possible. It's been occurring for a while.. It's not consistent, but when I normally lose the icons is when I exit antenna viewing. When it happens, if I launch another app like YoutubeTV or Tablo the icons return when exiting those apps.

My HD75 - UN75F7100 top half of my screen has begun to darken.. I have uploaded/updated software and did a complete reset... but still the upper half of the screen has this darkened area completely across the top and approximately 1/3 to 1/2 of the screen... serial number is Z7MS3CADA01667D

Called Samsung and they ran diagnostics remotely and said it was not software issues, but hardware... talked with the electronic service rep and he believes it's the screen and it would be close to $2000 to have it fixed..

statement that I would have to replace the LCD panel and that cost being close to what a new one would be... we decided to go with a new one. But I totally appreciate the replies... and you have been very helpful.... one final question.. I have purchased a Samsung 8000 QLED series but besides the 1 year factory warranty, can any other factory service agreements be purchased from Samsung?

Back to the un75F7100 same problem with mine and its only 2 yrs old, I purchased an extended warranty from Frys and gonna check with them this week about having it fixed hopefully they will honor the 4 year extented warranty. If you are interested to know what happens post a comment and i will follow up Thanks

Im having the same issue as well, did you ever solve the problem, It happened out of nowhere and I figured it was just the darkness from switching the TV input as the HDMI selections show up in that exact portion of the TV but one day it never went away, I didmt do any software updates, because truthfully I didn't know you could haha but I also assumed its the screen, which if thats the case I'll buy a new TV....It'll be %#*@ hard to throw this one away tho : (

I had this problem too... and fixed it in about 10 min. I searched the internet for this problem and found many forums with pretty much the same resolution... REPLACE TV. I find it interesting that in almost every single case I read over the last 24 hours... no one... absolutely no one recommended a simple Problem Determination (PD) procedure to quickly determine if the issue was in the TV or outside the TV.

Supposedly people spoke to techs on the phone, which in most cases are reading from a tech manual... or try to dial in and update TV firmware remotely... what I didn't see or read is where someone actually had a repairman look at it.. or did actual PD to eliminate issues with cables or devices connected to the TV.

My Curved Samsung UN55JU6700 among several other devices... is connected to an Xfinity HDR and through HDMI cables. So.... the first thing I wanted to do was to see if the problem went away if I changed channels... it did not. Then, would the issue move when using another HDMI source...

Now I know its either the HDMI cable feeding the signal or the xFinity box itself... so I tried a different cable and the problem did NOT go away this time... Now I'm highly suspecting the Xfinity DVR device. I powered off the HDR but the problem still remained ... No I'm thinking Im going to have to spend an hour on the phone with a tech that knows less then I do... or spend an hour or two at the Comcast store waiting for a replacement DVR. SO BEFORE I did that, I tried one last PD step ... I decided to UNPLUG the DVR and let it do a complete POWER ON RESET ... in case something got hosed during the last firmware update.... 10 minutes later... my SAMSUNG is working flawlessly once again. DONE, FIXED (at least in my case).

I'd like to ask you because you seem to have the most experience in these kind of things, but I have faced your problem and the repair guys are asking quite a lot from us. I followed your steps, but the problem persisted. What do I do now?

Oh my gosh! I turned off my Xfinity router, and when unplugging it, noticed it was very hot. But I turned on my LG led tv without using the router, and used my Netflix app instead, the dark bar at the top had just gone away!

Unplug the Comcast DVR/Box and plug in after 10 seconds or so, and the dark band on the top went away. Must be the Comcast software that was just updated caused the problem. Comcast must inform their customers before they spent thousands of dollars for a new TV or repair something that did not have any problem. Shame on Comcast.

Be sure to scroll down this string. If you have Xfinity boxes through Comcast, there's a good chance all you have to do is push the reset button on your cable box. After running through all the reset options for the TV and its various display settings, I read Ray Negron's post. He suggeste a VERY simple fix that worked great for me. Just hold the reset button on your Xfinity box until the blue power light goes off. Wait 20 seconds and repower the device by pressing the reset button again. Shadow across top of set disappears.

Tony Sinclair that looks more like a bad LED backlight strip. For that you will have to disassemble your TV and the LCD panel. Not a fun thing to do but possible. Of curse you do want to check all the wiring specifically the wiring on the power board. Post some images of your boards and the data label on your LCD panel. Post those with your question. Here is the guide for that Adding images to an existing question It will let us see what you see.

Tech repaired Samsung Smart TV this week for powering off issue. Regarding the shadow on the top 1/4 of the screen, he agreed with the source of the problem being the Xfinity HD box. This because the shadow does NOT appear when streaming (e.g. Netflix; Amazon, etc.) OR a DVD from the Blu-ray. He suggested requesting a new box. (But I won't since I"m ditching Xfinity and going to YouTube TV)

I had a problem with a single, slim, and kind of blurred looking darker line 1/4 to 1/3 of the way down my screen. I would describe it looking almost like the screen had an indentation or fold more than anything else since the picture underneath seemed fine.

In TV Technician terms we call it a vertical foldover. There is a probable failure in one or more components(maybe capacitors, transistors or ic maybe) in the vertical section of the board. Problem is where to find which section of the board it is located, unlike, before different sections of the TV has separate boards but not now.

SOLVED (for me). I had this problem all of a sudden and i realized it had to do with my TV's display of my home phone's Caller ID. To remove the banding, i simply called my home phone number to reactive the gradient and it went away! Yay.

here's the deal...my Cox Contour TV displays a caller ID whenever I receive a call to my home phone number. When this happens the top edge of the screen darkens into a blueish gradient. After the call is answered or ignored the caller ID and gradient (should) automatically go away. At some point i noticed a call come in and I ignored the call, but the gradient did not go away. At first i didn't realize to consider this, I was trying to find some setting somewhere. Then i remembered seeing that Call ID notification and thought it must have just stuck in the mode.

Literally just had the same issue with my Samsung HD Smart TV. Upon reading this thread I restarted my Xfinity box and sure enough, problem solved. Ironically this issue began about an hour ago when my remote control locked up (green light on cable box wouldn't go out) which further supports it likely being an Xfinity related problem.

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