Download Neat Scanner Software
Faustina Trafton
There are quite a few complaints from users on Windows as well as Macs about the Neat scanners. Seems most of their products were either portable scanners or desktop scan->file devices. They seem to have abandoned the product line.
With Cloud technology and smartphones, there are now many ways to scan receipts and documents using an App that can generate a PDF and dump the output to a cloud storage drive. OneDrive does this very well and Microsoft Lens App as well along with many others. My company uses the Concur system for travel and expenses and their mobile App can scan receipts from your smart phone, perform optical character recognition (OCR) and when the bank charges arrive, automatically match the receipts to the credit card charge and generate a automatic expense report line item. All of this effectively makes portable scanners as obsolete as fax machines.
If you need a upright sheet feeder desktop scanner to digitize a lot of documents, Fujitsu, Canon, and Epson have some nice products that work with Mac. Shop around, look for Mac specific ratings and reviews. VueScan is an excellent software package that can revive many popular old scanners whose manufacturers have dropped support. But it doesn't support everything. It doesn't work with the Neat scanners as an example.
Since it took so long to figure this out I tossed out the machine about 4 months ago. I repurchased the handheld version and now I'm having the same problem. Unfortunately, there doesn't seem to be a way of opening this model to do this. Thus, is there any way to open this model and complete this process?
Mine was doing the same thing and I cleaned and cleaned and clean with no result. Finally I decided to gently lift up the 1/2" piece of plastic that covers the front of page scanning glass and ran my finger of all things (I had just washed and dried my hands so no oil build up) down the length of the plastic and noticed some dust had built up on my finger by doing so. This was a bit tricky because that plastic cover fits tight against the glass. THAT is what finally fixed my line issue.
Thanks for the advice but I cannot figure out which piece of plastic your are referring to. Can you take a photo or describe more specifically. I cannot seem to lift up the plastic covers on the horizontal glass bar. Is it the cover over the bar on the base of the machine or on the cover of the machine. Thanks
I did figure out what piece of plastic that you were referring to and cleaned it. It did have dust buildup on it bu did not fix my problem. My front page has a 3 inch blank column down center of page.
I am experiencing the same issue. I have cleaned my scanner to the point it looks brand new. That flimsy piece of plastic Chris is referring to is above the large roller. It is actually attached to a removable piece that unhinges when you squeeze the two tabs next to the divots at the base of the large roller. I thoroughly cleaned everything. The grey markings that are on this particular scan seem to be of a different quality than markings from dirt scans i have had in the past. It makes me wonder if it is a software issue?
When they are Synch'd to the evernote servers, the server software performs the OCR and creates the search capability, and that searchable index/data is then sent back to your PC so that you can search within Evernote for strings within the scans. There is a time lag between your scans (or in fact any others images) being Synch'd and the OCR occuring, so you have to wait a while and then re-synch to get the data back to your PC so that the search is possible.
But...when it works, it works well. The scanner & it's software are very good at scanning, OCR'ing & "correcting" receipts. The OCR software is also nice b/c it defaults the vendor, date, payment method & amount & most of the time is fairly accurate.
Since I'm not fully comfortable with Neatworks, I have taken prior years, exported them & then imported the scans into Evernote. That way, if I ever get to the point where I'm fed up enough with Neatreceipts, I can easily jump ship.
I have been amazed at the "Not Ready For Prime-Time" software that comes with Neat Receipts. The installation process was painful. I had to go through several upgrades that were very, very clunky.
"NeatWorks cannot launch because a connection to the databse could not be established, possibly, because the database is still starting up. Please wait 30 seconds and then try re-launching NeatWorks. If the problem persists, please contact NeatWorks technical support for assistance."
Me, too. Especially given the fact that this is not inexpensive software. The first version I had (3.x on the CD that came with the scanner) wouldn't allow the software to be loaded onto any drive other than C. (???) This was Jan of 2008, so having a drive other than C was not a novelty at that time. I contacted them & they sent me a link to download a version that could be installed on another drive. (However, the database is still, always installed on the C drive.) THAT took me 3.5 hours to get installed on my computer during a chat session with Arlene from NR.
I get those too. The second one is a PITA, but I can live with it. I got the first message occasionally on the 3.x software. But with the Neatworks 4.x, I get it EVERY TIME, if I don't turn off McAfee's real time scanning. I contacted their tech support & got the following reply, along with a link to a knowledge base document indicating Kaspersky Anti-Virus Causes Error at Startup.
"It appears you may have an indexing conflict between the NeatWorks software and another third party application running elsewhere on your system. NeatWorks will periodically re-index itself automatically to catalogue data. Third party indexing/backup software such as Carbonite or Google Desktop can potentially interfere with this process. This does not necessarily mean you will need to shut down those applications while using NeatWorks everytime, however in most cases if you disable those applications temporarily, NeatWorks will successfully re-index upon launch and the crashing will cease."
You're welcome! My big dog computer is still down, so I can't get into Neat. But I looked in EN & I have a jpg for each receipt. IIRC, I would select all receipts & then I think you can export as jpgs, one file per receipt. Also, FWIW, I'm using the latest version which is Neatworks 4.x. (I bought the upgrade in Feb 2010 & there was an upgrade issued in May...that's the one I'm using.) I don't have them nicely titled in EN, since I'm still relying upon Neatco. I do have them in a single notebook (receipts.) Each batch is tagged according to year & person. I do my Mother's books, so receipts from 2007 for her are tagged 2007 - Mother. Hope this helps...I just hate the thought of being in a position where I can't get Neat running & yet want to find a receipt. So EN is my "backup" for this.
I had a Neat scanner, I scanned a ton of documents. Most of them seem to be in NWDB files. Neat no longer services legacy software. Basically they want me to pay $300 to migrate. Ummm I paid for your piece of garbage scanner and software to begin with. I just want my images to be converted to PDF.
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I own a NeatDesk scanner (ND-1000). This is a pretty decent dual sided scanner. I'm in the process of becoming a "Ubuntu" user instead of a "Windows" user . . . and have migrated pretty much everything I do on to the Ubuntu environment. At this point the only hardware I have that I haven't been able to use directly in Ubuntu is the ND-1000 scanner.
(C) Is there better UBUNTU software (read better = easier/more intuitive to use) than "XSANE" for scanning?
(I've used it a couple times & when scanning & saving to a .pdf, it always scans a "full page" worth no matter the size of the document I'm scanning . . . and I'm not finding a "CROP" option)
(C - UPDATE) I found & used "Simple-scan" but unfortunately, I wasn't about to control enough of the parameters . . . (a) the scan turned out mostly "blueish" (and I didn't find a color control) . . . (b) the crop option didn't seem to work . . . probably user error . . . but I didn't take the time to solve it, because the "blueish" document blew it for me & I found another scanning alternative: (X-Sane works well with networked multi-function scanners, btw! . . . both HP and Canon!)
(*** Update - 20120524)
I have Neat Receipts working in an XP VirtualBox v4.1.8 r75467. It requires the VirtualBox Guest Additions and shows up in the USB as "The Neat Company Neat ADF Scanner" and I have set it up in the main settings for my Virtual Instance with a permanent USB Filter: Vendor ID: 1f44 / Product ID: 0050 / Revision: 06a6 / Manufacturer: The Neat Company / Product Neat ADF Scanner / Serial No.: CNLF1.. with Port: and Remote: No. I run the Neat Application (Version 5 SP5) inside the XP environment and it passes right through. . . . I still do not have a solution to use the scanner directly in Ubuntu.
I'm now in the same boat you are - wanting to use the Neat ND 1000 with Ubuntu (12.04). This thread is a bit old but would like to help if I can - testing primarily, though I might be able to help write some drivers too. Are you still using the Windows XP VM?
Getting really frustrated here trying to set up a neat scanner to be recognized as a TWAIN device for QuickBooks (Win 10), The neat device is correctly configured for WiFi as I can ping the scanner and I have already installed the drivers but is nowhere to be found to be added.
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