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Yoshi Heffernan

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Aug 2, 2024, 6:57:38 AM8/2/24

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@RokuKariza-D Not an ideal solution, but I created a new roku account then factory reset the roku and signed in with the new account. Now Netflix works. So looks like an issue with the old roku account somehow. At least I can watch Netflix. LMK if Roku is not planning on fixing this and I'll put in a request to delete my old account.

I can log into Netflix and view previews. But, when I attempt to play individual episodes it loads up to 25% and never plays the episode. I have restated my Roku, deleted the Netflix channel, signed in and out and restarted my modem and router to no avail. Not sure if this is a Netflix or Roku issue.

You mentioned that you already tried removing the app. Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

Thanks for your reply. The issue is only occurring for Netflix. I tried the suggested order of removing the app, restarting the Roku and re-installing, but that did not work either. I have done the system restart from the settings many multiple times as well. I'm not sure what the issue is here.

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

Since you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

I understand that you're experiencing issues with Dolby Atmos not working on the Netflix app of your LG OLED TV, while it does work on the Amazon Prime app. Here are a few suggestions to help troubleshoot the problem:

1. Check Netflix app settings: Within the Netflix app on your LG TV, ensure that the audio settings are configured correctly. Look for any options related to audio output or audio formats and make sure that Dolby Atmos is enabled if available.

2. Verify Netflix plan and content: Ensure that you have a Netflix plan that supports Dolby Atmos and that you are trying to play content that is available in Dolby Atmos. Not all titles on Netflix support Dolby Atmos, so it's important to choose content that specifically mentions Dolby Atmos in its description.

3. Update TV firmware: Make sure that your LG TV has the latest firmware installed. Check for any available firmware updates through the TV's settings menu or by visiting LG's support website. Keeping your TV firmware up to date can address compatibility issues and improve performance.

4. Reset TV audio settings: Try resetting the audio settings on your LG TV to their default values. This can be done through the TV's settings menu. After resetting, configure the audio settings again and test Dolby Atmos playback on the Netflix app.

5. Contact LG support: If the issue persists after trying the above steps, it's recommended to contact LG customer support for further assistance. They can provide specific troubleshooting steps based on your TV model and help resolve any software or compatibility issues related to Dolby Atmos on the Netflix app.

When reaching out to LG support, provide them with detailed information about your TV model, firmware version, and the steps you've already taken to troubleshoot the issue. This will help them assist you more effectively.

Please note that some LG TV models may have specific limitations or requirements for Dolby Atmos playback, so it's best to consult the user manual or contact LG support for accurate information regarding your specific TV model.

For anyone else with the problem you have to be on a laptop browser, not the TV app or a phone, click a use icon > account > the user icon again under PROFILE & PARENTAL CONTROLS > playback setting (eighth option down) and select HIGH.

I can't get past "activating" Paramount+ for the Netflix/Paramount promo. I've successfully created an account and logged into Paramount+, but under manage play+ in verizon, it still won't show Paramount as activated, and Netflix still says "pending Paramount+ activation."

Ok so using a different browser I was able to subscribe. Now like everyone else I was able to link Paramount+ but not Netflix. I get the same toggle that says activation pending, click that and then I get "We are processing your subscription. Please refresh or check back again to activate."

After a LOOOONG time on live chat I was told: The team is working on fixing it and you will be able to activate the subscription through the toggle switch after 72 hours. We are also reporting the issue to the concerned Verizon team through an AYS ticket.

However, I want to use my current Netflix account, which the Verizon site says I should be able to do. I've been billed for another month of service - something I was hoping to avoid by signing up for this service.

Having the same issue. I paid for the year of Paramount+, but get the 'Activation pending' message in the dashboard for Netflix. It's been like that all afternoon. Talked to chat support and the only thing they did was read the 'Activation pending' message to me. That doesn't address the issue that I can't activate the year on my Netflix account

Hi! Out of nowhere the cast button on my Netflix app disappeared. Everything else is working like Disney+, YouTube, Spotify etc. I've tried everything from uninstall reinstall the Netflix app, clear cache and memory of the Netflix app, restart my phone, restart my Chromecast, factory reset my Chromecast. Both are connected to the same network and as I said up top, everything else is working fine. I'm running out of options with regards to trouble shooting. I checked my subscription plan, it hasn't changed, since I was still able to cast the show's 2 days ago, and then suddenly the cast button disappeared. Contacted Netflix customer support but I'm still waiting for a reply. Thanks in advance for any help you can throw my way

Thanks for the reply. Did exactly that, used my wife's phone and the kids' tablet, still the same. Everything else is casting except for Netflix. So I'm fairly certain it's with the Netflix app or account that's causing the issue. I tried contacting their customer support again, but still no reply. So I'm still waiting on their end.

I am having issues connecting biller for 3 of my accounts. For Carmax & Spectrum, I am receiving the following error: "We're working on linking, We'll let you know if we need anything else." The connection spins, but eventually, no connection is made.

For Netflix, "Your Netflix account needs you to update some details. Some of the login details you provided may not be correct." I am logged into my account with the credentials I provided without any issues.

When viewing Carmax and Spectrum from our end, these Billers appear to be in a "degraded" status. This is the reason you're receiving the message that they're working on linking them is because they're aware of the issue and working to resolve it. Since there is no ETA to provide on a resolution, I'd suggest just continuing to try every so often for now.

For Netflix, I see the same incorrect credentials error when viewing your connection attempts from our end. I didn't personally experience any trouble connecting to Netflix as a Biller, so let's do some basic troubleshooting on the credentials issue as follows:

Thanks for the reply Natalie. I tried changing my Netflix password tried to connect again, but that didn't work. I changed my password back to the original I had before, tried it one more time, and poof it worked. I will chalk it up to possibly being lucky.

I'm now having an issue with setting up Apple Card billing. After entering my credentials, it goes through the process of connecting. After I receive my MFA code, nothing else happens. Is Apple Card not supported?

Netflix wont allow my paypal as my payment method. It keeps saying somethings wrong with my paypal account. I have called netflix and they say it is an issue with my account. However netflix appears as active in my account.

If Netflix already appears on your Manage Automatic Payments page of your PayPal account then you're set. Netflix will automatically withdraw the amount due each month and you'll receive a PayPal receipt when that happens.

Is PayPal not listed in your Netflix account as the payment method? If it is not, go back to the Manage Automatic Payment page and cancel the active Netflix profile there. And then go to Netflix and re-link your account. I also suspect that you can only set up one PayPal account at a time as PayPal method and and any active Automatic Payment profile to Netflix has to be canceled first.

i already canceled active subscribtion on paypal then canceled my account on netflix and tried to restart the membership but it still gives me the same message that "There appears to be a problem with the payment method you are trying to use."

I got Sky Q installed a couple of days ago but could not get it to recognise my Netflix account which was already setup. I entered a generic email address and password just to get it working, which it did.

I am now trying to change it to the correct Netflix account - I go into the Netflix app and sign out - when I then sign into the Netflix app with the correct details, Q tells me that there is already a Netflix account linked and reverts back to the original one.