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Yoshi Heffernan

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Aug 2, 2024, 10:43:48 AM8/2/24

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I have been trying to use the Netflix app on my iPhone 6 running iOS 8.1.2. There are several issues I've encountered when trying to use this app with VoiceOver and wonder if anyone else has experienced these issues and/or has developed some workarounds.

1. Often when I click on the title of a video (which VoiceOver identifies as a "button"), nothing happens. Sometimes I will have to double tap the video title / button four or five times before the phone goes into landscape mode and starts playing the video.

2. On the screen with my wish list, I do see a line entitled My Wish List" with various videos below it. Above this, however, I also see a line that says "continue watching". Below this line are the titles of videos which I've watched (these are also identified as "buttons"). Question: How do I get rid of these already watched items? They are beginning to pile up and clutter the display. Again, tapping on these items doesn't reliably work to open them. I'll sometimes have to double tap a number of times before any item is activated.

I just looked at the app again. When you find the show you want to watch double click on it and a popup box will appear. You will need to move your finger around the screen for VO to recognize the box. Once in it you can swipe to rate the show, get a discription, add it to your list and play the movie or show. the play button is on the upper left corner and the close button is on the upper right corner. I hope this helps.

Hi everyone. So I listened to the podcast and read the guide on using this app both which were posted some time ago. It would appear that a lot has changed though. In no way have I been able to explore the screen or access the lists under each heading. At the top I see a landmark, followed by a heading that says trending, under which are a bunch of movies headings and things. Is this app even remotely useable now? I can't even see anything like a button to switch genres, etc.
Any help would be really appreciated.

I have observed many of these same issues with Netflix when using voiceOver. the interface is not intuitive and difficult to use with VoiceOver. I'm surprised they did such a poor job of this. I think it is time for us to start writing to their support department to make them aware of these issues. There is no excuse for such a poor design these days.

So I got a chance to try it on an iPad, and it works fine. You have to explore around to get to the buttons you want, but I was expecting that. I got a friend with an iPhone 6+ to test it and it works fine, does anyone successfully use it on a 5S? I don't have an iPad. I've also been told it works on an Apple TV, I've never really messed with those so yeah I'm not sure.

I've been using this app successfully ever since I got my phone 2 years ago. It might not be perfect but I don't think we need to write every company that has an app that isn't 100 percent efffective for us. It's just a matter of using the work-arounds.

Exploring isn't the problem. In fact, from what I've seen from other people the app seems quite useable. As I drag my finger round the screen, its literally reading nothing. I could swipe 10 times and finally hear something like, season 1. Same happens when dragging my finger round, I'll randomly land on an icon but exploring around it or even remotely near it still yields nothing.

I've been using the netflix app fairly successfully with the iPhone 6 and iPod touch for a while.
The two unlabeled buttons are search and a sort of menu button (for browsing by genre, switching profile and such).
Regarding the focus on the video in question, I found that scrolling sometimes helps (with 3-finger swiping til you get to the page VoiceOver is focused on in sync with the screen).

Hello,
My name is Julia Marks and I work at Disability Rights Advocates, a non-profit legal center (more info at dralegal.org). We are investigating complaints about screen-reader access barriers on the Netflix website and mobile applications. If you are interested in sharing your experiences with barriers on Netflix, please contact me at (510) 665-8644.

i use the netflix app on a Iphone 6 which runns with IOS 10.3. I tested Netflix 2 years ago and I noticed that Netflix gets many many improvements. 99% of all labels are labled and the play/pause rewind menue gets more accessible.
But I've a question about the scrolling from episodes of a tV-show.
For example: I want look "The walking dead" if I swipe right to check all episodes it automatically swipe back. I don't want to swipe with three fingers up it's unconfortable and it's a strange way. I want to check all episodes without getting automatically back.
I'm a big fan of the Amazon Instant Video app on IOS which is 100% accessible and it makes fun to search all shows and movies. But I want to watch some Netflix
origininals.
thanks

It will see it through the chromecast app, I can stream to it through youtube. BUt once I enter the netflix application and hit the chromecast button it does not see any chromecasts. Wierdly it does see a couple roku's and an xbox.

I've run into this exact weirdness on campus. Each of the past 5 chromecast setups were for someone using an iPhone and all 5 of them wouldn't work with Netflix, but Hulu, youtube, etc... everything else works. That and the Andriod Netflix for the same Chromecast works fine. Any chrome browser as well running netflix.

I spent time searching through every blocked airgroup service I could and still not sure. I'm surprised there doesn't seem to be more people with this issue. It works perfectly on an Andriod - and just fine for the students at home on the same two devices.

I editted my post until I could do some additional testing.. We just upgraded to ArubaOS 6.5.1.(4) from 6.4.3.(10) and IOS chromecast support has gotten worse. While I can still see the chromecast in Google Home, now I can't see it in YouTube where I could previously. I can cast from Chrome on MacOS and Windows, and Android can access it with all Apps, but nothing now from IOS. Does anyone have an active TAC call open on this or should I pursue it?

Ipad on AP11 FW 1.4.1 is unable to stream video on netflix and IMDB

On the netflix APP, I get an error, Network Error, we could not play this video due to a network error. Pls try again later.

If I tunnel VPN thru the wifi connection, the same IPAD is able to successful stream video on netflix and IMDB.

All other android and windows PC is able to access netflix and IMDB normally.

I have already disabled the app control feature totally. But the traffic block still occurs. (Change to application activity summary)

@aberchin This is not expected behavior I have tested with an AP12 with an iPad running 13.3 and I tested Netflix and unlimited and limited bandwidth with 1MB and it still ran. Please reach out to support to assist in troubleshooting.