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Recently I've been having constant problems watching videos online. On some sites, like Netflix and Prime Video, I don't have any problems, but on others, like CTV, it's impossible to watch any video. Even YouTube crashes from time to time.
On any site that I access (apart from those mentioned), I start watching any video, and after a few minutes of playback a message appears saying that the video cannot be played. Error code 241001 usually appears.
The problem happens in all my browsers (Chrome, Edge, Firefox, Opera, Vivaldi and Yandex).
I found a post from 2019 here on the forum from a person with the same problem, saying that it solved the problem by turning off Anti-Banner and Private Browsing. I've tried disabling both, but nothing has changed. The only thing that stops this problem from happening is disabling the entire antivirus.
In my last test I turned off the antivirus for an hour and started watching a movie. About six minutes after the antivirus came back the movie crashed.
Does anyone have any idea what I can do to solve this problem?
CTV, it's impossible to watch any video. Even YouTube crashes from time to time. I start watching any video, and after a few minutes of playback a message appears saying that the video cannot be played. Error code 241001 usually appears. The only thing that stops this problem from happening is disabling the entire antivirus.
In my last test I turned off the antivirus for an hour and started watching a movie. About six minutes after the antivirus came back the movie crashed.
2. All my browsers are up to date. Also, if the problem was the browser, turning off the antivirus wouldn't solve it.
3. I already tried to do that and it didn't work. I tried before I found that the problem is the antivirus and not the browser.
4. You already know what I'm going to say, right? lol
5. Okay. I'll contact support and see what happens.
As for Opera and Vivaldi, I already believed in you the first time. That's why I skipped topic 1 in my last post. I was just surprised that these browsers aren't supported, as Kaspersky seems to be working normally. For example, I'm attaching a screenshot of Protected Browser working in Opera.
But I understand that maybe Kaspersky developers don't guarantee that everything will always work 100% in these browsers, which is why they say these browsers aren't supported. I'm just surprised to learn that it works so well in browsers where it shouldn't. That's all.
However, even though these two browsers aren't supported, I also did the test in four other browsers that are supported. So this is kind of irrelevant, because the problem is happening in all browsers. The print I sent you previously, for example, was in Chrome. This is what was on my mind when I replied to the second topic. I was no longer thinking about Opera or Vivaldi.
You sent me a list of the browsers supported by CTV, and their respective versions. I had already said that I also tested it in Chrome, Edge, and Firefox, so I just added the information that they are all up to date.
And last, but not least, my joke when answering topic four, is that, as I said in topics two and three, the problem disappears when I turn off the antivirus. The problem isn't the browser chosen, the version installed, the website accessed, the existence of DRM, or whatever. The problem is that while Kaspersky is activated, online video playback is hampered.
Maybe the problem is caused by some Kaspersky update failure, or maybe it's a conflict with something else I have installed on my computer. But for sure the problem is related to Kaspersky, or it wouldn't go away when the antivirus is turned off.
I hope that now I have expressed myself better, and properly explained my answers.
I've already contacted support, and I'm waiting for a response. Having an answer, I'll come back here to update.
Kaspersky Anti-Virus features include real-time protection, detection and removal of viruses, trojans, worms, spyware, adware, keyloggers, malicious tools and auto-dialers, as well as detection and removal of rootkits.
Microsoft Windows users may download an antivirus rescue disk that scans the host computer during booting inside an isolated Linux environment. In addition, Kaspersky Anti-Virus prevents itself from being disabled by malware without user permission via password access prompts upon disabling protection elements and changing internal settings. It also scans incoming instant messenger traffic, email traffic, automatically disables links to known malware hosting sites while using Internet Explorer or Firefox, and includes free technical support and free product upgrades within paid-subscription periods.[4]
Kaspersky Anti-Virus lacks certain features found in Kaspersky Internet Security. These missing features include a personal firewall, HIPS, Secure Keyboard, AntiSpam, AntiBanner and parental control tools.[4]
In 2005, two critical flaws were discovered in Kaspersky Anti-Virus. One could let attackers commandeer systems that use it,[6] and one allowed CHM files to insert malicious code.[7] Days later, the software maker had offered preliminary protection to customers, and a week later a permanent patch was made available.[8]
An edition of Kaspersky's anti-virus solution for Linux workstations is available to business consumers.[9] It offers many of the features included in the mainstream version for Windows, including on-access and on-demand scanners.
The newly released Macintosh capable edition of Kaspersky Anti-Virus is compatible on (Intel Processor Based) Mac OS X Tiger and higher to include the brand new version Mac OS X Snow Leopard, released in August 2009. Kaspersky Lab internal testing concludes consuming only 2% CPU impact on performance and is designed to maintain a user friendly Mac-like interface with which Mac users are familiar. Kaspersky Anti-Virus for Mac contains definitions to detect and block malware affecting Windows, Linux and macOS alike. Kaspersky Anti-Virus for Mac also scans shared folders of users running Windows using Virtual PC on capable Apple Macintosh personal computers.[10]
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