Hi Everyone!
In addition to John's comments below about the survey design, I also got the following from BPiA:
We had to balance the simplicity and brevity of the survey with the desire to cover all possibilities. If we have tilted too much towards brevity, it is because we know that many people will give up if the survey takes too long to complete. There is provision to add comments at the end so if the standard responses don’t fit exactly their circumstances.
For example, they could answer question 4 “Did you register to vote” as negative and answer question 5 “Why didn’t you register” with “I tried but my application wasn’t accepted” or something appropriate to their circumstances and answer question 6 “Why wasn't your application accepted?” with “other” and then explain their experience. Answer question 7 as “other” and explain what happened. Choose “proxy vote” or “postal vote” (it doesn’t matter which) for question 8 and then add further details in the response to question 9 (some people flew to the UK and voted in person and explained this in response to question 9).
So if you had problems, maybe you could try again and use this information to allow you to pass on your experience.
Paul