Thank You Valerie & Mo - HMRC App

[Desley Revell]

Thank you Valerie and Mo for your prompt reply to my “HMRC App” query.

From your comments, it seems pointless me even thinking about using the App, for more than reason - I don’t have the necessary UK identification (eg UK Driving Licence etc to register), nor will the HMRC send messages via the App, so in future, if I have to contact them again, it seems I will have to use snail mail.

Having taken almost 2 years to get a tax refund; money which should not have been deducted in the first place, I am well and truly over the way this Department runs it International Pension Services for Income Tax.

This is just my own comment on the experience I have just gone through.

Desley Revell
Brisbane


Sent from my iPad Mini

> On 1 Jul 2025, at 14:13, valerie young via BAPA <bapa...@googlegroups.com> wrote:
> Hi Desley
> It’s me again!! I did try to download this app when I was having trouble with all my tax affairs without success. However, I decided that it would not be of any benefit to me now.
> Regarding Tax Code on my pension slips Tax Code is listed as "000NT" which I assume means zero tax but your code may be different to mine as my late husband was in Met Police.
> Just keep an eye on your pension slips from Equiiniti to ensure no tax is deducted.
> Regards
> Valerie Young
=======
Hi Desley,
You need a UK driving license. I have one so was able to download and use the app in Australia, My husband only has UK passport and was unable to register for the APP. It is quite useless though if you have already commenced pension. It doesn't give me any information about my lump sum calculations payments or lump sum calculation. I sent a message using it last October and still no reply. HMRC are no longer contactable except by phone, no fax any more, pretty bad for an "International" Department! International DWP department is equally impossible to deal with. They won't send info via messages on the APP and insist they mail it. Ours take 6 weeks to arrive, are usually incorrect and say you have 4 weeks from the date of the letter to raise any complaint about it being wrong!
If anyone has had more success I would be delighted to hear what approach they took. I need to report our lump sums and pensions received in 2025 tax year and complete a UPP determination request but can't get any of the required info from either HMRC or DWP.
Cheers Mo
=======
>
> -----Original Message-----
> Subject: [bapanews] HMRC App
>
> Can anyone advise if we need to have or use this App in Australia.
> If identification is required to set it up, I no longer have any UK identification such as Drivers License, UK address or Passport.
> I notice on recent correspondence from HMRC that the following is printed on the reverse side of the envelope “Get on it and download the HMRC app”.
> Recently I received an update from Equiniti that my Tax Code has changed to 1084L. I am assuming that the “L” means I won’t have to pay income tax.
> Any comments would be appreciated.
> Desley

[Desley Revell]