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Hello, I'm facing troubles with spotify for a week now. When I'm on a WiFi everything works fine, but the moment I'm using my mobile data, it says that I'm not connected to the internet. I can't search for songs, play any albums, only my downloaded playlists.
I've tried: deleting and reinstalling Spotify
switching off and on my phone, soft resetting it too
resetting all my network settings
turning airplane mode on, off, same with mobile data - but it still doesn't work.
Everything else works with my mobile data, I'm not in offline mode within spotify, mobile data usage is enabled for the app. Latest version of spotify is installed, and my phone is also up to date. I'm really at lost here.
I tried many things to get my spotify family premium to work on cellular data. My husband and kids accounts (also on iPhones) never had a problem. Finally I went to settings / general / and reset all settings. I have wifi off, and it is working fine over cellular data connection. 1 hour on spotify chat and 20 minutes waiting for my phone's support line after trying almost everything I could think of to rectify the mysterious bug that would turn the cellular data toggle off on its own (only for spotify) didn't help until I read the right comment from someone else on this support string. Thanks and I hope this help someone else!
I've been having the same issue for weeks now, and I have tried everything that has been said before (loging out from all devices, reset all network settings, checking that mobile data is enabled for Spotify...)
I had been facing the same issue for days. Spotify worked on Wi-Fi but it just wouldn't connect to my mobile data (Vodafone). [Although I should mention that it WOULD sometimes randomly work on mobile data but that was very very rare and temporary]
I tried **bleep**ing everything -> re-installing, turning on data access, deleting cache, rebooting, turning off voice over LTE, ensured my mobile was running on the latest software update, allowed all app permissions and God knows what else.
Somehow even if you closed the app, the VPN stayed connected. I didn't notice this because the VPN symbol would also disappear when I closed the app so I would assume it isn't connected. But when I opened the general phone settings and checked the VPN option, it showed that the VPN is still connected. And this happened because the 'Always-on VPN' feature was enabled in my VPN app. Here's how to disable it (in my MIUI phone) -
When I would open my playlists, I couldn't play individual songs because obviously it wouldn't **bleep**ing connect to mobile data. BUT, if you hit 'Play' for the entire playlist, it will randomly play a song from it and if you then open the 'Que' you'll see all the songs from the playlist queued up randomly and now you can individually select a song from this 'que' and play it. Or you can just re-arrange the songs as per your liking.
If my experience is helpful to even one equally frustrated poor music-loving bloke , then it will have been worth it. And it better be!! coz I had to faced some some really agonising and frustrating music-less days and also had to specially make a community account just to be able to type all of this out
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