右键菜单选解压没有反应，如何修复呢？

[Vincent Johnson]

[seyo IM]

Hello, this is Bandisoft.

A problem like what you are experiencing now has never been reported to us and it is very hard to guess the cause of such a problem.

- First, restart your computer and try again.
- Please let us know if you are using Bandizip with any unusual configuration. For example, have you installed the application in a folder other than the Program Files folder?

Sorry that we cannot be of more assistance for now.

2022년 9월 19일 월요일 오후 3시 45분 55초 UTC+9에 Vincent Johnson님이 작성:

[Vincent Johnson]

hello,thanks for your reply
1. i've tried unistall-restart-reinstall
2.installed with the default path "C:\Program Files\Bandizip\"

3.and i tried multi different zip files,still not work in menu like in gif,but can work after click “显示更多选项”and choose bandzip menu.

4.my system info:

Device：
Device name DESKTOP-Vincent
Processor Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz 3.00 GHz
On-board RAM 16.0 GB (15.9 GB available)
Device ID 1168C90A-5DEB-4237-AE2A-7D75E0F696E0
Product ID 00342-35731-90545-AAOEM
System type 64-bit operating system, x64-based processor
Pen and Touch No pen or touch input available for this monitor
System:
Version Windows 11 Home Chinese
Version 22H2
Install Date ‎2022.‎5.‎13
OS version 22622.598
Serial number M70DVWWV
Experience Windows Feature Experience Pack 1000.22634.1000.0

[KH Park]

Hello. I'm a developer of Bandizip.

Thank you for your help.

I have added some test code to solve the problem. 

Please follow these steps and let me the result to find the problem. ^^

1) Install the test setup file and install it.

https://dl.bandisoft.com/temp/BANDIZIP-SETUP-STD-ALL.EXE

2) Download the debug tool and launch it.

https://dl.bandisoft.com/tools/XUserDebug.exe

3) Try again using Win11 menu.

In most cases, the result is as follows.

The "ret" value must be greater than 32. If not please let me the value.

Best Regards, 

Park, KH

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[Vincent Johnson]

hello,i've tried but no message runs in debug tools

[seyo IM]

Hello, this is Bandisoft.

Some issues have been reported with File Explorer in Windows 11 22H2. Open the Folder Options of File Explorer and disable the item "Launch folder windows in a separate process" to fix your problem.

2022년 10월 13일 목요일 오후 3시 51분 17초 UTC+9에 Vincent Johnson님이 작성:

[Vincent Johnson]

it's solved! great,thanks,this issue for this topic solved now,it works