Genworth Provider Document Upload

[Jesper Sahu]

Ouraward winning customer service team is here to help you. Please use MyGenworth, our secure customer website, or contact our knowledgeable customer service representatives to assist with your needs.

Policy/contract owners or policyholders/certificate holders will need their policy number and Social Security Number to register, which is required to authorize access for their online account. Follow the step by step instructions provided on the MyGenworth Registration Page.

Once you log in to MyGenworth, our secure customer website, the system will check for all policies/contracts/certificates where you are the policy/contract owner or policyholder/certificate holder and will automatically link them. If you are not the policy/contract owner or policyholder/certificate holder of a policy, you will not be able to link them together.

Our Customer Service Representatives are trained to have each caller go through a security check to ensure we are speaking to the person authorized to receive policy/contract/certificate information. If the caller is not able to verify security for the policy/contract/certificate in question, information is not released. Click here for information on how to protect yourself from criminals and scam artists.

Mail or Fax: You can also complete an Address or Name Change form available on our Forms & Documents page. The completed form can be submitted by mail or fax to the address on the top left-hand corner of the form.

If you are requesting that we mail the duplicate policy to an address other than the address of record, you must call Customer Service for further assistance. We apologize for any inconvenience this may cause, but we take this step to ensure your protection.

Genworth is required to generate IRS 1099 / 5498 forms for taxable events. 1099 forms are mailed by the last day of January. If you have not received your 1099 by February 10th, or have any questions, we invite you to call us to speak with a Customer Service Representative. These forms are also available through MyGenworth online account where applicable.

Mail or Fax or Email: You may complete the Electronic Funds Transfer (EFT) form located on the Forms and Documents page. The form may be returned to our office by mail, fax or email using the return information on the form. After your form has been processed, a confirmation letter will be mailed to you.

Mail or Fax: You can also complete a Beneficiary Change Form available on our Forms & Documents page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.

Mail: Visit our Forms & Documents page for a Coverage change request form. The completed form must be signed, dated, and submitted by the policyholder(s). After the form has been processed, a confirmation letter will be mailed to the policyholder.

*Please Note: Before making any benefit changes, we recommend you speak with a licensed agent to discuss available options or contact our Customer Service Center. Most Long Term Care Insurance policies provide 60 days from the policy issue date to request an increase in coverage benefits (Please note that there are some variations in the state of California). A reduction in coverage benefits, within the policy and state limits, is acceptable at any time the coverage is in force.

Annuities: For changes such as an address or beneficiary change, please complete the Annuity contract change form, that is available online at Annuity Insurance Forms page. Most annuity product's contract features, riders or endorsements cannot be changed after the contract has been issued.

*Please Note: If you are changing ownership of the policy as part of a life settlement agreement, additional requirements may apply. If the policy owner is deceased, a copy of the death certificate, a completed Ownership and beneficiary designation change form and one of the following: Letters of Testamentary, Small Estate Affidavit, Letters of Administrations or any court document showing who may act on behalf of the deceased policy owner.

*Please Note: Not all annuity products allow a change of ownership. Those that do allow a change of ownership may have tax consequences. For further information, we recommend you consult your financial and/or tax professional or call us to speak with an Annuity Customer Service Representative.

*Please Note: We recommend designating someone other than a spouse or agent. A Third Party Notifier Designee is only copied on billing invoices, they are not able to receive policy information.

Policyholders/certificate holders will need their policy/certificate number and Social Security Number to register, which is required to authorize access for their online account. Follow the step by step instructions provided on the MyGenworth Registration Page.

Once you log in to MyGenworth, our secure customer website, the system will check for all policies/certificates where you are the policy/contract owner or policyholder/certificate holder and will automatically link them. If you are not the policy/contract owner or policyholder/certificate holder of a policy, you will not be able to link them together.

Our Customer Service Representatives are trained to have each caller go through a security check to ensure we are speaking to the person authorized to receive policy/certificate information. If the caller is not able to verify security for the policy/certificate in question, information is not released. Click here for information on how to protect yourself from criminals and scam artists.

Mail or Fax: You can also complete the Coverage Change Request form available on our Forms & Documents page. The completed form can be submitted by mail or fax to the address on the top left-hand corner of the form.

Online: You may update name(s) by completing the Coverage Change Request form that is available online on our Forms & Documents page and supplying supporting legal documentation. These documents can be submitted through MyGenworth online account.

If you are requesting that we mail the duplicate policy/certificate to an address other than the address of record, you must call Customer Service for further assistance. We apologize for any inconvenience this may cause, but we take this step to ensure the protection of our policyholders/certificate holders.

For security reasons and to help ensure your privacy, we cannot send policy or certificate specific information via email. However, we are able to provide blank forms via email. We can also receive completed, scanned forms via email at LTCCustom...@genworth.com.

Mail or Fax or Email: You may complete the Electronic Funds Transfer (EFT) form located on the Forms and Documents page. The form may be returned to our office by mail, fax or email using the return information on the form. After your form has been processed, a confirmation letter will be mailed to the policyholder/certificate holder.

Mail or Fax: You can also complete a Beneficiary Designation for Long Term Care insurance form available on our LTC Forms & Documents page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.

Mail: Visit our Forms & Documents page for a Coverage change request form. The completed form must be signed, dated, and submitted by the policyholder/certificate holder. After the form has been processed, a confirmation letter will be mailed to you.

*Please Note: Before making any benefit changes, we recommend you speak with a licensed agent to discuss available options or contact our Customer Service Center. Most Long Term Care Insurance policies provide 60 days from the policy/certificate issue date to request an increase in coverage benefits (Please note that there are some variations in the state of California). A reduction in coverage benefits, within the policy/certificate and state limits, is acceptable at any time the coverage is in force.

*Please Note: We recommend designating someone other than a spouse or agent. A Third Party Designee is only copied on billing notices when a policy is in danger of lapsing, they are not able to receive policy information.

Policy owners will need their policy number and Social Security Number to register, which is required to authorize access for their online account. Follow the step by step instructions provided on the MyGenworth Registration Page.

Once you log in to MyGenworth, our secure customer website, the system will check for all policies where you are the owner and will automatically link them. If you are not the policy owner of a policy, you will not be able to link them together.

Mail or Fax: You can also complete an Address or Name Change form available on our Forms & Documents page. These completed documents also can be submitted by mail or fax using the information found in the top left-hand corner of the form.

Online: You may update name(s) by completing an Address or Name Change form that is available online on our Forms & Documents page and supplying supporting legal documentation. These documents can be submitted through MyGenworth online account.

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