Filing consumer complaint against Comcast
Roberto Luis Estévez
Even if we leave the house, I feel like we should file a complaint against this stupid monopoly. Who's in?
State Consumer Protection Offices
Maryland Office of the Attorney General
Website: Maryland Office of the Attorney General
Email: cons...@oag.state.md.us
Address:
Maryland Office of the Attorney General
Consumer Protection Division
200 Saint Paul Pl.
Baltimore, MD 21202
Phone Number: 410-528-8662 (Consumer Mediation) 410-576-6550 (Consumer Information) 410-528-1840 (Medical billing complaints)
Toll-free: 1-888-743-0023 (Switchboard) 1-877-261-8807 (Health plan decision appeals)
TTY: 410-576-6372
Maryland Attorney General's Office - Southern Maryland
Website: Maryland Attorney General's Office - Southern Maryland
Email: cons...@oag.state.md.us
Address:
Maryland Attorney General's Office - Southern Maryland
15045 Burnt Store Rd.
Hughesville, MD 20637
Phone Number: 301-274-4620
Toll-free: 1-866-366-8343
TTY: 410-576-6372 (Baltimore office)
Utility Commissions
State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.
Public Service Commission
Website: Public Service Commission
Address:
Public Service Commission
Six St. Paul St., 16th Floor
Baltimore, MD 21202-6806
Phone Number: 410-767-8000
Toll-free: 1-800-492-0474
TTY: 1-800-201-7165
Better Business Bureaus in Maryland
Better Business Bureaus (BBBs) are nonprofit organizations that encourage honest advertising and selling practices and are supported primarily by local businesses. They offer a variety of consumer services, including consumer education materials; business reports, particularly unanswered or unsettled complaints or other problems; mediation and arbitration services; and information about charities and other organizations that are seeking public donations. They also provide ratings (A, B, C, D, or F) of local companies to express the BBB's confidence that the company operates in a trustworthy manner and demonstrates a willingness to resolve customer concerns.
Baltimore, MD
Website: Better Business Bureau
Address:
Better Business Bureau
502 S. Sharp St., Suite 1200
Baltimore, MD 21201
Phone Number: 410-347-3990
How to Use the Sample Complaint Letter
Use the sample consumer complaint letter below to draft a complaint letter or e-mail. You can also copy and paste your complaint into a company's "Contact Us" form.
Download the complaint letter in Word format.
Sample Complaint Letter and E-mail for sending to the utility
[Your Address]
[Your City, State, ZIP]
(Your e-mail address, if sending via e-mail)
Date
[Name of Contact Person] (if available)
[Title] (if available)
[Company Name]
[Consumer Complaint Division] (if you have no specific contact)
[Street Address]
[City, State, ZIP Code]
Dear [Contact Person]:
Re: (account number, if applicable)
On [date], I [bought, leased, rented, or had repaired] a [name of the product, with serial or model number, or service performed] at [location, date, and other important details of the transaction].
Unfortunately, your product [or service] has not performed well [or the service was inadequate] because [state the problem]. I am disappointed because [explain the problem: for example, the product does not work properly; the service was not performed correctly; I was billed the wrong amount; something was not disclosed clearly or was misrepresented; etc.].
To resolve the problem, I would appreciate your [state the specific action you want: money refunded, charge card credit, repair, exchange, etc.]. Enclosed are copies (do not send originals) of my records [include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents].
I look forward to your reply and a resolution to my problem and will wait until [set a time limit] before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at [home and/or office numbers with area code].
Sincerely,
Your name
Enclosure(s)
Patricia Mullaney-Loss
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Amanda Moskal
Master of Public Policy Candidate
University of Maryland - College Park
630.440.0429
amo...@umd.edu
