Nobody seemed able to help so I decided to back up the accounts several times and do a clean installation. I uninstalled everything and tried to reinstall and it failed. So then I researched cleaning the system out and did everything it said such as removing directories, folders etc as well as cleaning up the registry. Still unable to install. Finally cleaned up at the installations of .net and checked them and C++ redistributables with no joy.
I know my installation when it was running was version 21.5.9.201 and it had service pack 8 installed. I assume the installer I am trying to run does not include up to service pack 8 so is the system detecting an older version with the install I am doing and stopping me installing?
If so where the muppet is the information stored in the registry? I have been through everything marked Sage and SG (making sure I did not delete anything with message in it!) and removed all entries relating to sage - or so I thought....
If I purchase and install V24 will I just be able to import my backup straight into the programme or will it have to be converted or do I have to install V21 onto another computer, import the data, upgrade to V24, let it convert the data and then backup the data and install the V24 on to the computer I want it on and then import the converted Data?
(Out of interest I installed it onto an identical laptop and imported my backup and it works fine and I can see that the import function is all still there. I did apply the service packs before I restored the backup but it all went smoothly. The only problem is that it is on the wrong computer!)
If this is not v24 and you wish to upgrade (v24 will be the only compatible version with HMRC's Gateway Changes on the 14th of February, details here) then you can install this straight away and convert the data when you first access (no need for v21 to be installed).
Just a little bit of an intro to myself. I was Technical Director and MD of an International IT Security Company and learnt to program in basic in 1981 and then carried on from there, so have a large amount of knowledge of IT. (It is not a boast, just so you know that I know my way round operating systems from Dos 2.1 onwards and Windows 3.0 and every flavour since!)
Finally I decided to go into the Install Folder and run install.exe and it worked. The whole programme installed and I was then able to run it and restore my data from a backup but when I tried to run the software it said my data was from a later version. I downloaded and installed Service Pack 8 - because I knew it was installed before. (Unfortunately it was not in any of my downloads or updates folders under the Download software and updates section of Mysage so I had to search for it and download it?????)
As the owner of a Company that is not allowed to be VAT registered or use any of the Government Gateway feature I do not need to install V24 - I do not need any of the features. I have already moved away from Sage Payroll because of problems and costs - Is this the death knell for Sage Accounts for me?
1) A custom install of the program will often create the program files from scratch, whereas a standard install may use existing Sage program files. If these files are damaged in any way, re-using them can cause an existing issue on the previous version to continue into the new one.
2) The Updates in My Sage are usually related to the software you have been previously registered for. For example if you purchased v23 with us straight away, it would not have updates for v22 showing. Whereas if you went from v22 to v23 to v24, it would show updates for all of them. Could this be the case?
3) If the import types are not appearing, it will be due to an install issue which would make sense given the problems you've had doing so. If possible try a repair install of the program and if the problem still persists, please call us on 0845 111 55 55 or come through on Web Chat so we can discuss this further with you. It sounds like we may need to investigate the problem in further detail.
However I'm pretty sure that one can't run two copies of Sage Instant on the one computer. Is this correct, and is there a way around this ... and does the fix stick within the Sage licence agreement?
i think your client will find that Sage will detect the earlier copy, and refuse to do another install. You could take everything off, install 1st one in a non-standard directory called Saegvade, or similar, and see if that works. But really u should resepct Sage Licence terms i politely suggest!
Earlier versions of the software could be installed into a seperately named directory and two sets would run on the same PC, entirely legal if two seperate licenses were purchased as your question states.
Instant v16 can be installed on a PC that has another copy of either Instant or Sage 50 as long as that other copy is not v16. So, for example, if the customer currently uses Instant v15, Instant v16 can be installed on the same PC with no problems and the 2 versions will happily coexist.
I keep all my current, and old, versions of L50 on my laptop, probably totalling around 10 different versions by now. It is easy if you create a new folder for each version, and specify where to put the software & data. If you keep your data on a file server, create a folder on there for each version.
My three clients bought sage instant 2014 for me to load on my laptop as they don't have computers. I tried so many times to install all but I could not do it. Then I phoned sage they said with this new version of sage I can not run three companies on one laptop by seprating different directories.They said I need to buy two more laptop so they I can install each sage program into different laptops.
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If you use Sage Instant Accounts Version 2013 or below you may be contacted by the Sage Direct Sales team in the next few weeks, and told that as of 1st February 2016 Sage will not be investing in Instant Accounts any more. They are planning to migrate customers over to Sage 50 Accounts Essentials.
But don't panic, as if you have a copy of Sage Instant accounts which you are happy using, then you can continue to use the software, as it won't stop working on 1st February. You should make sure you are extra careful and take regular backups of your software, and regularly check for data errors and warnings each time you back up, as described in my Good Housekeeping -housekeeping-in-sage-50-and-instant-accounts/ blog post.
We work closely with Sage developers who can often fix data errors, so even though Sage will no longer offer assistance, we still can, although not ALL errors can be fixed, hence the need for regular backups.
If you are offered a special price to upgrade to Sage 50 Accounts Essentials, you may still wish to upgrade now, as pricing for the new software looks to be considerably more than the Sage Instant software was, but do get in touch with us at Silicon Bullet as we can at least match and often improve on Sage Direct Sales pricing, and if we understand your needs and requirements it may be an upgrade is unnecessary anyway.
The cause is that I loaded a backup from sage line 50 on a higher version of the instant accounts therefore corrupting the data. I then removed the back up and started again from where I left off however instant accounts is now picking up the file data from sage line 50 instead of instant accounts leaving data entry impossible.
I noticed whilst completing a chart of accounts that Sage groups Rent Income into the 4000's range; ie Sales. When a Profit and Loss Account is run, Sage adds this income to sales but surely this is incorrect. Should it not be classed as 'Other Income' or alternatively, under 'Overheads' but in brackets? If so, how on earth do I get the chart of account to relect this? I'd be grateful for any advice.
Hi there,
You will have to edit the chart of accounts to show the rent income as a separate line on the P & L. If you are not entirely sure how to do this I suggest doing a backup first before attempting it in case everything goes pear shaped! Alternatively you could practise on the Practice Company data first.
You need to open the Nominal Ledger - COA - Edit. Make sure Sales is highlighted in the Category type and you will see all the nominal codes included in this under the right hand window. I think in a standard COA the 4000 range is split into a few sections 4000 - 4099 being Sales, and Other Sales being 4900 to 4999. I think the easiest thing to do would be to alter the Other Sales to read 4900 to 4998 and then on the line underneath this enter Rent Income and the range 4999 to 4999. Click on Save and exit out of that. If you haven't got a nominal code in your COA for Rent Income you will have to create a new one from the Nominal Ledger (and obviously give it the number 4999).
HTH
Pauline
Edited at 05 Feb 2012 05:56 PM GMT
Hi Pete,
Sorry, misunderstood the question :-)
I suppose you are right in that rental income doesn't really form part of sales, just like bank interest received and should be shown under the Gross profit line. Unfortunately there is no way to do this in Sage, so separating it out is probably the only way to go.
You could always export the P & L to Excel and change it that way, depends on what you are trying to do.
Pauline