Dashboard not working! Server down! HELP!!!

price...@gmail.com

unread,

May 19, 2016, 1:57:00 AM5/19/16

to back{4}app

Hi! My mobile app not working throught your server! You can answer me what going on? My app not working 4 hours! I send query from old parse console and its working. Your server is down! When you fix this?

ihk...@gmail.com

unread,

May 19, 2016, 2:08:03 AM5/19/16

to back{4}app

My App also not working. I think we need to wake for their working hours.

Olivier Douangvichith

unread,

May 19, 2016, 3:05:27 AM5/19/16

to back{4}app

My app not working !! whats going on down there ?

Message has been deleted

Davi Macêdo

unread,

May 19, 2016, 3:38:13 AM5/19/16

to back{4}app

Hi. Could you try again please?

price...@gmail.com

unread,

May 19, 2016, 4:04:45 AM5/19/16

to back{4}app

Yes i try again. But my dashboard still empty and my app not working

Davi Macêdo

unread,

May 22, 2016, 5:20:19 AM5/22/16

to back{4}app

Hi, Guys

We apologize for problems we had in May 19th. It is not an easy task to replicate Parse in just few months, but we are doing our best to make back4app the best alternative for parse users. Actually it is the first time we have so many hours of downtime and we didn't have any downtime in our services for more than one month. Our uptime since back4app launch is about 99.9%.

The problem in that day was related to an update on Parse Server. We've tested a lot the version 2.2.10 before launching it, but with the high load of production environment it crashed for many apps. It was a learning for us and we will improve our homologation process for new Parse Server versions.

We are also now improving our support (growing team to attend customers 24x7) and developing a page for customers follow back4app service status and issues.