Production Support Engineer

[Rajesh Kolli]

Production Support Engineer
Location: Phoenix, AZ
Onsite
Visa - H1B, H4 EAD & USC
Skills : Informatica , SQL , PowerBI , Microstrategy , Production Support

"• Provide L2/L3 production support for ETL, Java applications, and BI reporting systems.
• Monitor daily batch jobs, data loads, and scheduled workflows.
• Analyze and resolve incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Coordinate with development, infrastructure, and business teams for issue resolution.
• Participate in on-call rotation and support during critical releases.
• Monitor and troubleshoot Informatica PowerCenter/IDMC workflows, mappings, and sessions.
• Analyze ETL job failures and performance bottlenecks.
• Perform data validation, reconciliation, and issue analysis.
• Support MicroStrategy reports, dashboards, and data models.
• Troubleshoot report failures, performance issues, and data discrepancies."

Thanks
Rajesh Kolli
Rajesh...@ba-itconsult.com