Adding a location

[hydron...@gmail.com]

We want to set up a phone at a home office rather than at our main office building. Our location is locked and i'm unsure how we add this new phone in a different location.

Please could i have some help setting this up please.

Thanks

Sarah

[Nick Knight]

Hi Sarah,

Sorry for the delay in responding. The location is locked as it has been uploaded to the emergency services database. The way to 'alter' it, is to create a new location which can then be used for other phones.

Hope this helps.

KR

Nick

[hydron...@gmail.com]

Hi Nick,

I have created a new location, but the problem I'm having is that the new location is not in the UK - it's in Thailand. One of our directors is now primarily based over there, so I want to set up a phone for him over there on our babblevoice account. I've set up a new number and put Thailand down as the location, but with a UK number ID. I'm getting the following message on our account page:

This domain is not fully configured to allow calls to emergency services, please read this for more information.The phone 'Dave - Thailand' is in different locations to the location of the outbound caller id for emergency services.

What do I need to do to resolve this, or am I unable to do what I'm trying to do? Help!

[hydron...@gmail.com]

[Nick Knight]

Hi,

I think in this instance this is where a reminder of 999 not fully working is probably left as a warning. I would leave it there. Obviously, the UK 999 services will not send anyone out to Thailand. We may look at non-uk addresses so a more appropriate reminder message will be displayed.

Hope this helps.

KR

Nick

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