Problem setting up Polycom IP335 phone

[jj.jacks...@gmail.com]

I've just got a new Polycom IP335 phone and struggling to set it up. With my old IP 321 phone i used the Babblevoice provisioning set up, but i got a message this time saying image not recognised.

Any ideas?

[Nick Knight]

Hi,

The 335 is no longer really support by Polycom. So when trying to ZTP the old range of phones they try to get a firmware which is too new for them. Instead of using ZTP use provisioning without ZTP:

1. Go into admin settings (on start up you can get into the admin menu - default password 456)

2. Provisioning menu

3. Server www.babblevoice.com/polycom

4. Server type HTTPS

5. user name extension_domain (only first part of domain name for example 1000_bling not 1000_bling.babblevoice.com)

6. password - the device password

Save and reset and it should work.

KR

Nick

On Sun, Jan 21, 2018 at 6:37 PM <jj.jacks...@gmail.com> wrote:

I've just got a new Polycom IP335 phone and struggling to set it up. With my old IP 321 phone i used the Babblevoice provisioning set up, but i got a message this time saying image not recognised.

Any ideas?

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