Babble Voice checking google calendar.

[hydron...@gmail.com]

Good Evening,

I have recently been rewriting a lot of our call rules as it had all got rather complicated and somewhat duplicated but we seem to be back on track now.

The issue i'm having is babble voice checking the correct departments opening times on the google calendar.

For example finance finish at 4:30 so my rule is the call comes in, labels as finance, checks the google calendar, calls extension (dept closed) or calls extension (finance) if we are open.

Babble voice isn't picking up that finance is closed because the main calendar is linked to telephony which is open until 7pm.

How do I instruct the rule so it checks the correct department?

I know it must integrate into the rule somehow but I just don't know how.

Thank you

Sarah

[Nick Knight]

Hi Sarah,

When you have different departments with different opening times you can (under the same Google account) create multiple calendars. Each calendar has its own ID and you have to share its free/busy information. 

Then you can use each calendars id in separate rules. 

For simpler scenarios, we now also have time checking rules. So for example, 

"When a call comes in for CheckOpen then if it is a UK Bank Holiday then jump to extension WeAreClosed, otherwise if it is Monday, Tuesday, Wednesday, Thursday, Friday and the time between 08:30 and 18:00 then jump to extension WeAreOpen, otherwise jump to extension WeAreClosed."

These rules can be created individually for each department.

KR

Nick

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