Calls not getting through

[jj.jacks...@gmail.com]

We have a problem with our system at the moment. If people call they either can't get through, or it takes a very long time to connect, and when it does finally get through we can't hear them, or vice versa. We can call out OK.

Is there a problem with the system?

[Jay - Babblevoice]

Hi,

This evening our upstream provider identified an issue which is effecting some inbound and outbound routes.

They are currently working to resolve this issue and as we receive updates we will update you.

We apologise for any inconvenience caused by this.
Kind Regards,
Jay

[Jay - Babblevoice]

Hi,

We have just received word from our upstream provider and they have isolated the fault. This has resolved the issue and service is now fully restored. If you are still experiencing issues then please let us know.

An investigation into the fault is underway and this will hopefully shed some light into why this occurred and future issues can be avoided.

Again we apologise for any inconvenience.
Kind Regards,
Jay