Lost sbcglobal.net email address
DMF
A client recently switched to Comcast for BB for the
faster speed. When she called to cancel her DSL she
told them she wanted to retain her sbcglobal.net email
address and they said no problem -- it was like $9.99
per month or something like that. Anyway, 30 days
later her account was shutdown. They say there is no
way to reestablish it or create a new one with the same
name. I am sure that it can be done but they just don't
want to do it. Does anyone here have any experience
getting ATT to fix their mistake? Is this a hopeless
"tiliting-windmills" task or is there hope if I get it elevated
high enough? Any tips on how (or if) to proceed is greatly
appreciated.
Regards,
David
Cubit
"DMF" <m...@sans.spam.com> wrote in message
news:48042535$0$36363$742e...@news.sonic.net...
When I recently cancelled an sbcglobal.net linked DSL account, I was told by
the rep that dial-up service would continue for two months at no charge. I
removed the accounts from my pop3 list, so I don't know if they are still
there.
I found that for my Yahoo account (which had been bundled to AT&T) I can
still log in as XX...@Yahoo.com instead of XX...@SBCglobal.net with my old
password. The Yahoo pages are still branded with AT&T logo stuff.
In the past, the key to getting Pac Bell to do something was a combination
of frequent polite phone calls and "escalation." The escalation involves
slowly asking for the next higher manager. With a disconnected line the
computer may not track the repeated phone calls, so that aspect of the
strategy might not work at this point. They also used to be a bit
responsive to threats to call the PUC (in California). However, the last
time I called the PUC I got a representative for Pacific Bell who was
answering the calls at the PUC. I did eventually get results. [At the
time, I was trying to get my cellphone listed in the white pages. They were
obligated to do so, but refused. After going the PUC complaint route I got
a letter with a special phone number and contact who would accept the order
for the directory listing.]
In the past, when the phone company says they can't do something, it usually
means they don't want to do that something.
Jeff Liebermann
Are you sure the account is really shut down?
Try this:
<http://helpme.att.net/register>
and try to login with the clients previous username and password.
If they are cursed with Vista, use:
<http://att.net/vista>
I've found that sbcglobal.net email accounts stay active for up to 30
days after a DSL disconnect. However, some are reportedly closed
after only 5 days. I guess it's when they get around to doing it. I
haven't moved that many AT&T DSL customers, so I don't have enough
data to supply an accurate number.
As for getting AT&T to do something, my method is to simply call back
at a later day or time. It usually takes 2-3 tries to find someone
with a clue or an understanding of what I want. Escallation might
work, but I don't have the patience to spend hours on the phone for
simple problems. Interestingly, I've found that the online
complain/problem/support form to be highly effective (probably because
nobody else uses it). See the contact buttons on the bottom of the
help page at:
<http://helpme.att.net>
The information on retaining the sbcglobal.net account sounds wrong.
If you had "upgraded" to a Yahoo account prior to pulling the plug,
the email account would have remained on Yahoo for free. I have no
idea where the $9.99/month came from.
--
Jeff Liebermann je...@cruzio.com
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558
DMF
> Are you sure the account is really shut down?
> Try this:
> <http://helpme.att.net/register>
> and try to login with the clients previous username and password.
I may try that but I think that this email was a legacy email still
being hosted by SBC mail servers and never converted to Yahoo/SBC
> I've found that sbcglobal.net email accounts stay active for up to 30
> days after a DSL disconnect. However, some are reportedly closed
> after only 5 days. I guess it's when they get around to doing it. I
> haven't moved that many AT&T DSL customers, so I don't have enough
> data to supply an accurate number.
My experience has been the 30 days and that's what happened here...
> As for getting AT&T to do something, my method is to simply call
> back at a later day or time. It usually takes 2-3 tries to find someone
> with a clue or an understanding of what I want. Escallation might
> work, but I don't have the patience to spend hours on the phone for
> simple problems. Interestingly, I've found that the online
> complain/problem/support form to be highly effective (probably because
> nobody else uses it). See the contact buttons on the bottom of the
> help page at:
> <http://helpme.att.net>
I'll try that too... the client really wants her email address back.
> The information on retaining the sbcglobal.net account sounds wrong.
> If you had "upgraded" to a Yahoo account prior to pulling the plug,
> the email account would have remained on Yahoo for free. I have no
> idea where the $9.99/month came from.
Per above, it was never converted. The $9.99 was to retain it as
an SBC account, minimum dialup I think.
Thanks for the reply (Cubit too)
Regards,
David
Jeff Liebermann
>I'll try that too... the client really wants her email address back.
If the client is that much in love with a permanent email address,
methinks you should buy them a custom domain name or get an email
address on some domain that's unlikely to get moved when they change
ISP's.
>> The information on retaining the sbcglobal.net account sounds wrong.
>> If you had "upgraded" to a Yahoo account prior to pulling the plug,
>> the email account would have remained on Yahoo for free. I have no
>> idea where the $9.99/month came from.
>
>Per above, it was never converted. The $9.99 was to retain it as
>an SBC account, minimum dialup I think.
When you initially sign up for the PBI/SBC/AT&T account, it always
asks if you have an existing account on one of the numerous AT&T
domains. If yes and it's "available", then it will be used with the
new dialup account.
Dane Jasper
: I'll try that too... the client really wants her email address back.
Did that law where an ISP couldn't "disconnect" an email address without 30
days notice ever pass?
If so, that might help. Your client didn't cancel service, paid to retain
their email address, and now it's been turned off.
--
Dane Jasper Sonic.net, Inc.
(707)522-1000
mailto:da...@sonic.net http://www.sonic.net/
Key fingerprint = A5 D6 6E 16 D8 81 BA E9 CB BD A9 77 B3 AF 45 53