Flashcom DSL has NO tech support!
sco...@flashcom.com
service. My DSL went down yesterday and I've tried to call their
tech support line and have not reached a "live" person in two days!
Left almost 10 messages and still have not heard from them!! This
morning, their tech support voice mails was "full"....
Do not use Flashcom!!
Karl Mueller
But are you happy with the service? Tell us how you really feel!
Sorry, a bit of humor attempt before caffeine. :-)
Karl
NOSPAM
provider to save $2, never do due-diligence on the companies first,
and then bitch that there is no support.
May not be the case here, but I'm sure the original decision was price
driven.
How much does it cost on the other end when things don't work and it
takes forever to get help ?
You get what you pay for. The numbers do not work for cheapest price
and extensive customer service.
When is this false bubble going to burst in this industry... guess
when the venture money runs out propping up the fly-by-night
operations.
On Thu, 10 Dec 1998 17:17:26 GMT, sco...@flashcom.com wrote:
>I just got DSL service with Flashcom. They have NO tech support
>service. My DSL went down yesterday and I've tried to call their
>tech support line and have not reached a "live" person in two days!
>Left almost 10 messages and still have not heard from them!! This
>morning, their tech support voice mails was "full"....
>
>Do not use Flashcom!!
C. K. Onwere
Not so fast. Have you tried calling the phone company ? They might be
able to fix the problem. I'll forward your complaint to my sales rep at
Flashcom. As a soon-to-be client, I have a "vested" interest in their
ability to offer good service. If not, I am screwed!
C. Onwere
PS. How much did you pay for installation ?
Greg Nolan
Administrator for Flashcom. First of all, I would like all of you to look
at the return address, sco...@flashcom.com. The reason this interests me is
this:
1. Scottc is Scott Cambell, who happens to be a Vice President and in charge
of sales here at flashcom. He did not post this letter.
2. I am in charge of the mail server and all of our customers receive their
address as us...@flashcom.net not .com.
Second, during the past few weeks the technical support department has been
multiplied by three. We are doing a great job of keeping our customers
satisfied.
Greg Nolan
Systems Administrator
gr...@flashcom.com
Flashcom Inc.
DSL Provider
7540 Suzi Lane #300 | Westminster, CA 92683
(714) 891-7891 ext. 124
--
<sco...@flashcom.com> wrote in message
news:3671011e...@news.ncal.verio.com...
Jim Vaughan
BTW is your email sco...@flashcom.com or sco...@flashcom.net?
In article <3671011e...@news.ncal.verio.com>, sco...@flashcom.com
says...
> I just got DSL service with Flashcom. They have NO tech support
> service. My DSL went down yesterday and I've tried to call their
> tech support line and have not reached a "live" person in two days!
> Left almost 10 messages and still have not heard from them!! This
> morning, their tech support voice mails was "full"....
>
> Do not use Flashcom!!
>
--
Jim Vaughan
Redondo Beach, CA
ICQ 4493332
jimva...@flashcom.net
br...@flashcom.com
1. It uses Scott Campbell's name and email address as originator. Scott is
the VP of Channel Sales at Flashcom, highly unlikely that he sent this. 2. It
appears to have originated from (or through) Verio. A company that just
happens to also offer DSL. We have already contacted them for a trace. 3. It
mentions "my DSL line went down". Our real time monitoring currently shows
all our circuits nationwide are operational. 4. "my line went down yesterday"
and "I've been calling for two days" don't quite seem to go together
timewise. 5. "they have NO tech support" is totally incorrect as we have a
full staff working 24 X 7 in our NOC. 6. "their tech support voice mails was
(sic) full" besides the incorrect tense, our phone system has enough disk
space to store the entire Library of Congress.
Unfortunate that people stoop to these levels to bash a viable competitor via
newsgroups. Look for a major announcement on Monday Dec 21 when we announce
the name of our new CTO (hint, he's from a national "Tier 1" ISP). Venture
capital is a wonderful thing ;-)
Brad
www.flashcom.com
"the DSL Specialists"
In article <3671011e...@news.ncal.verio.com>,
sco...@flashcom.com wrote:
> I just got DSL service with Flashcom. They have NO tech support
> service. My DSL went down yesterday and I've tried to call their
> tech support line and have not reached a "live" person in two days!
> Left almost 10 messages and still have not heard from them!! This
> morning, their tech support voice mails was "full"....
>
> Do not use Flashcom!!
>
-----------== Posted via Deja News, The Discussion Network ==----------
http://www.dejanews.com/ Search, Read, Discuss, or Start Your Own
Akira Ijuin
> This is quiet funny to me and I will explain myself in full. I am
> an Administrator for Flashcom. First of all, I would like all of
> you to look at the return address, sco...@flashcom.com. The reason
> this interests me is this:
> 1. Scottc is Scott Cambell, who happens to be a Vice President and
> in charge of sales here at flashcom. He did not post this letter.
> 2. I am in charge of the mail server and all of our customers
> receive their address as us...@flashcom.net not .com.
Assuming his connection is really down, he wouldn't have been able to
post from a flashcom address anyway, right? I'm no expert, but I
thought the post came from a verio connection. So my guess is that
you have a very pissed off customer who wanted your VP in sales to see
any email followups the post may have received, or you have someone
who's trying to ruin your reputation.
> Second, during the past few weeks the technical support department
> has been multiplied by three. We are doing a great job of keeping
> our customers satisfied.
I don't see a logical connection between the two sentences.
--
Akira Ijuin, aij...@best.com
Homebuilt LAN
<367034eb$0$2...@nntp1.ba.best.com>...
> > Second, during the past few weeks the technical support department
> > has been multiplied by three. We are doing a great job of keeping
> > our customers satisfied.
>
> I don't see a logical connection between the two sentences.
>
this is a reasonable rebuttal.
Akira Ijuin
Not that I believe the original post, 0 * 3 is still 0.
Tripling tech support won't do any good if they're not trained well
enough. That was my point.
--
Akira Ijuin, aij...@best.com
Steve Mu
>> has been multiplied by three. We are doing a great job of keeping
>> our customers satisfied.
>
>I don't see a logical connection between the two sentences.
>
>Akira Ijuin, aij...@best.com
Hmm.. we multiply the tech staff by the factor of three.. and suddenly
you're doing a great job?.. hmm... I guess it all depends on the interview
process eh?..
I agree... I don't see a logical connection ... LOL..
Jim Vaughan
tech support.
In article <3671011e...@news.ncal.verio.com>, sco...@flashcom.com
says...
> I just got DSL service with Flashcom. They have NO tech support
> service. My DSL went down yesterday and I've tried to call their
> tech support line and have not reached a "live" person in two days!
> Left almost 10 messages and still have not heard from them!! This
> morning, their tech support voice mails was "full"....
>
> Do not use Flashcom!!
>
--
Greg Nolan
Steve Mu <ste...@netwiz.net> wrote in message
news:74phnl$e85$1...@remarQ.com...
The original email, which we are all commenting on, is fraudulent. The
sender is from verio. He/she is not a flashcom customer and this seems to
be an attempt to discourage possible Flashcom customers.
I can assure you that none of the voicemail boxes are full and the technical
support department is doing an excellent job. The connection between the two
is as follows:
1. We have increased the number of technicians in our Tech. Support
Department to accommodate the needs of our customers
2. We provide timely answers to all questions/problems that are left in our
voicemail boxes
3. We are increasing the tech support department not due to overwhelming
problems but due to an increasing amount of business.
Flashcom is not afraid of competition but is seems verio is.
Greg Nolan
Systems Administrator
C. K. Onwere
The bottom line is that the accusations listed in the original post are
unfounded, and the poster actually perpetrated a fraud, by using someone
else's e-mail identity. Debating the logic between two sentences amounts
to linguistic gymnastics!
Ken Onwere
Greg Andrews
>
>The original email, which we are all commenting on, is fraudulent. The
>sender is from verio. He/she is not a flashcom customer and this seems to
>be an attempt to discourage possible Flashcom customers.
>
The person who posted the article through Verio's news server
has been identified, and will be disciplined.
-Greg
db
Greg Nolan <gr...@flashcom.com> wrote in message
news:74pk4u$2q0$1...@remarQ.com...
>Flashcom is not afraid of competition but is seems verio is.
>Greg Nolan
>
>Systems Administrator
Now you are pissing me off!! Just what makes you think because a message was
posted from a verio news server that it is a verio employee?
You have just done what the troll wanted you to. You Greg, are a dumb ass.
C. K. Onwere
I don't believe Mr. Nolan's response was directed at Verio the ISP.
Hopefully, your response should put an end to the flames. Thanks for the
followup.
C. K. Onwere
Tim Smith
>What constantly amazes me is that people will jump from provider to
>provider to save $2, never do due-diligence on the companies first,
>and then bitch that there is no support.
>
>May not be the case here, but I'm sure the original decision was price
>driven.
>
>How much does it cost on the other end when things don't work and it
>takes forever to get help ?
>
>You get what you pay for. The numbers do not work for cheapest price
>and extensive customer service.
That would have been a nice rant if Flashcom was not one of the most
expensive DSL providers. :-)
--Tim Smith
pa...@anastrophe.com
> 4. "my line went down yesterday" and "I've been calling for two
> days" don't quite seem to go together timewise.
X happens monday morning.
customer calls regarding X monday morning and all through day.
customer calls regarding Y multiple times on tuesday.
customer has been calling for two days - monday and tuesday. The
incident happened yesterday - monday.
[All stated understanding that the post was fraudulent, so this is a
theoretical exercise]
> 6. "their tech support voice mails was (sic) full" besides the
> incorrect tense, our phone system has enough disk space to store the
> entire Library of Congress.
As a matter of style, I'd opine that hyperbole in the rebuttal of
a false statement tends to cancel out the intended effect...
But then, that and seventy-five cents'll get you a butterfinger...
--
Paul Theodoropoulos Advanced TelCom Group, Inc.
p...@atgi.net Senior UNIX Systems Administrator
Blake Sobiloff
>
> That would have been a nice rant if Flashcom was not one of the most
> expensive DSL providers. :-)
Actually, aside from BA's "promised but barely delivered" ADSL, Flashcom
*is* one of the least expensive players.
--
Blake Sobiloff <sobi...@mindspring.com>
Higher Education Consulting
KPMG -- "It's time for clarity"
Washington, DC
pa...@anastrophe.com
> customer calls regarding X monday morning and all through day.
> customer calls regarding Y multiple times on tuesday.
James Penrose
: "Greg Nolan" <gr...@flashcom.com> writes:
: >
: >The original email, which we are all commenting on, is fraudulent. The
: >sender is from verio. He/she is not a flashcom customer and this seems to
: >be an attempt to discourage possible Flashcom customers.
: >
: The person who posted the article through Verio's news server
: has been identified, and will be disciplined.
Much as I dislike lawyers, you should consider a civil suit and fry his
buns. His actions appear to be dishonorable, despicable and verging on
criminal libel against your company.
One has to be appalled that someone would stopp to such a thing,
including forging someone else's name, these are coward's tactics at the
very best, and while i do not know your company, even if he had some
legitimate grudge, this is hardly the proper way to pursue it.
We and the 'net suffer when people do things like this.
kev...@flashcom.com
>enough. That was my point.
>
>--
>Akira Ijuin, aij...@best.com
The skills of the team is not the issue here,
he was complaining on contact. Besides,
no matter how many members or how smart
your team is, things will still go down
.----------- --- -- -
| Kevin Olson (webm...@flashcom.com)
| Graphics Design
| Flashcom, Your DSL Specialists
`---------------------------------- --- -- - -
Karl Mueller
[...]
>Unfortunate that people stoop to these levels to bash a viable competitor via
>newsgroups. Look for a major announcement on Monday Dec 21 when we announce
>the name of our new CTO (hint, he's from a national "Tier 1" ISP). Venture
>capital is a wonderful thing ;-)
Surely, you jest.
There's a reason it's called "Vulture Capital" often.
Granted, you may have a good candidate; nobody has any way of
knowing. But from what I know, I would not be impressed by
a "Tier 1 ISP" guy. A lot of them are just plain idiots with
fancy job titles on their resume.
Karl
Akira Ijuin
>> Tripling tech support won't do any good if they're not trained well
>> enough. That was my point.
> The skills of the team is not the issue here, he was complaining on
> contact. Besides, no matter how many members or how smart your team
> is, things will still go down
Oh great, this was posted AND mailed. Someone from a provider that
claims to keep their customers happy probably doesn't need to be told
this, but if I wanted the followups to be sent via email, I would've
added "poster" to the Followup-To: line.
--
Akira Ijuin, aij...@best.com
Kevin Collins
> Not so fast. Have you tried calling the phone company ? They might be
> able to fix the problem. I'll forward your complaint to my sales rep at
> Flashcom. As a soon-to-be client, I have a "vested" interest in their
> ability to offer good service. If not, I am screwed!
Surely you jest. Their sales staff is 100% unresponsive.. the only way I
got anywhere with them was through the president, Brad Sachs (who frequently
participates here in this NG.). Nobody from sales EVER - and I mean EVER -
- returned a call from me. The only time I spoke to a sales rep was when
I was lucky enough to get one to answer his phone. Voicemails go totally
ignored. Brad needs to FIX this fast or his company is going to develop
a reputation that is going to be even harder to fix later.
That said - I have been happy with the service. No problems whatsoever
in about a month of being online.
--
Kevin Collins
Huntington Beach, CA
john
so much as an e-mail, phone, fax, or post card in return. Either Flashcom is
experiencing a demand that they simply cannot keep up with - and I find this
unlikely considering the endless competition in this market - or the company is
disorganized beyond belief. Either way, I'm almost glad none of my orders ever
made it.
Kevin Collins wrote:
--
John
jo...@innernatures.com
"It isn't premarital sex if you have no intention of getting married."
George Herbert
>Oh great, this was posted AND mailed. Someone from a provider that
>claims to keep their customers happy probably doesn't need to be told
>this, but if I wanted the followups to be sent via email, I would've
>added "poster" to the Followup-To: line.
If you fail to add a tagline indicating you explicitly don't
want email followups, it's your own damn fault if people do it.
It used to be, if you Followed up more than you Replied, no matter
who you were, you were a loudmouthed jerk. Usenet has changed some
since then, but email replies are still an important part.
If you don't want them, that's fine, but you gotta make it clear.
-george william herbert
gher...@crl.com
Richard Steiner
spake unto us, saying:
>It used to be, if you Followed up more than you Replied, no matter
>who you were, you were a loudmouthed jerk. Usenet has changed some
>since then, but email replies are still an important part.
>If you don't want them, that's fine, but you gotta make it clear.
IMhO, it's the responsibility of the person doing the message forking
to indicate that a copy of the e-mail was also posted to Usenet.
--
-Rich Steiner >>>---> rste...@visi.com >>>---> Bloomington, MN
OS/2 + Linux (Slackware+RedHat+SuSE) + FreeBSD + Solaris +
WinNT4 + Win95 + PC/GEOS + Executor = PC Hobbyist Heaven!
We've replaced the Dilithium with new Folgers Crystals!
Marc Slemko
>Akira Ijuin <aij...@best.com> wrote:
>>Oh great, this was posted AND mailed. Someone from a provider that
>>claims to keep their customers happy probably doesn't need to be told
>>this, but if I wanted the followups to be sent via email, I would've
>>added "poster" to the Followup-To: line.
>If you fail to add a tagline indicating you explicitly don't
>want email followups, it's your own damn fault if people do it.
Erm... no.
It is very rude to send a reply via email and post to the group without
indicating that in the body.
Otherwise, the person you send it to has no idea if this is a personal
reply just to you, or was posted as well. Then they have to wait a while
to see if it shows up in the newsgroup or not before deciding where to
answer it.
Me Again
> >It is very rude to send a reply via email and post to the group without
> >indicating that in the body.
> Why? unless it's a private matter I see no relevance
Basically, all replies fall into 1 of 3 categories:
1) Replies that are of no interest to anyone else except the original
poster, which should be emailed privately.
2) Replies that are of general interest to the newsgroup (or mailing
list) and should only be posted to the group or mailed to the list
address. Unless the original poster indicates that they DESIRE emailed
replies or cc's (in which case #3 can apply) it is usually wise to
assume they will read the newsgroup to see the followups to their
question and will receive the reply in that manner.
3) Replies that are of general interest to the newsgroup (or mailing
list), but are also of important interest and should be ALSO sent
directly to the original poster to ensure that they receive the reply
directly.
In the SPECIAL case of #3, it's polite to let them know that you have
ALSO posted the SAME reply to the newsgroup. The poster often desires
to reply to BOTH the sender and the newsgroup/mailing list in a single
reply. Without being properly notified that you have replied to both,
they often have no way of knowing when they receive the private email
that you have ALSO sent the email to the newsgroup or mailing list
address.
It's a major PITA to compose a private reply and send it off, and THEN
SUBSEQUENTLY discover that the email you just replied to wasn't *just*
sent to you privately, it was ALSO posted. Now you either have to
resend the privately emailed reply to the newsgroup for others to read
or you to have to compose a separate reply suitable for public (as
opposed to private) consumption.
This is a major irritation to many people and can easily be avoided by
including a simple "posted and emailed" in your message.
Is that really too much to ask?
jc
Miguel Cruz
<rt...@bigfoot.com.ham> wrote:
>> It is very rude to send a reply via email and post to the group without
>> indicating that in the body.
>
> Why? unless it's a private matter I see no relevance
Isn't this obvious? Most people check their email before news. If you get an
email message with a Newsgroups: header, you have no way of knowing whether
it was also posted. So you don't know how to respond or in what forum unless
you go tracking the message down in Usenet. And even then you don't know for
sure because it may not have reached your news server yet. I find it
extremely annoying and tend to ignore such messages entirely.
miguel
robert fries
wrote:
>Isn't this obvious? Most people check their email before news. If you get an
>email message with a Newsgroups: header, you have no way of knowing whether
>it was also posted. So you don't know how to respond or in what forum unless
>you go tracking the message down in Usenet. And even then you don't know for
>sure because it may not have reached your news server yet. I find it
>extremely annoying and tend to ignore such messages entirely.
Me too.
/RF
rfries at pacbell dot net
Jim Vaughan
all. <g>.
In article <751f6l$m9t$1...@remarQ.com>, ma...@znep.com says...
> It is very rude to send a reply via email and post to the group without
> indicating that in the body.
>
--
Jim Vaughan
Who makes all these rules anyway?
In article <3674AA51...@rahul.net>, mag...@rahul.net says...
> Is that really too much to ask?
--
Richard Steiner
>It's a major PITA to compose a private reply and send it off, and THEN
>SUBSEQUENTLY discover that the email you just replied to wasn't *just*
>sent to you privately, it was ALSO posted.
Yes, it is. :-(
I tend to use a [Posted and e-mailed] convention when I do that, which
is almost never (unless a person is requesting an e-mail response and I
decide to fork the response to both Usenet and mail).
>This is a major irritation to many people and can easily be avoided by
>including a simple "posted and emailed" in your message.
I'm really quite surprised that more newsreaders don't do that sort of
thing by default when you fork a message.
--
-Rich Steiner >>>---> rste...@visi.com >>>---> Bloomington, MN
OS/2 + Linux (Slackware+RedHat+SuSE) + FreeBSD + Solaris +
WinNT4 + Win95 + PC/GEOS + Executor = PC Hobbyist Heaven!
Define Life: Mail. Not!
C. K. Onwere
While we are on the "off" topic of newsgroup etiquette, how about changing
the subject header to reflect the content of your post ? Once you have
complied with this rule, you may want to consider the next: move the
discussion to a non-xdsl forum!
Ken Onwere
On 13 Dec 1998, Me Again wrote:
> rt...@bigfoot.com.ham wrote:
> >
> > On 13 Dec 1998 22:30:45 GMT, Marc Slemko <ma...@znep.com> wrote:
>
> > >It is very rude to send a reply via email and post to the group without
> > >indicating that in the body.
> > Why? unless it's a private matter I see no relevance
>
>
> Basically, all replies fall into 1 of 3 categories:
>
> 1) Replies that are of no interest to anyone else except the original
> poster, which should be emailed privately.
>
> 2) Replies that are of general interest to the newsgroup (or mailing
> list) and should only be posted to the group or mailed to the list
> address. Unless the original poster indicates that they DESIRE emailed
> replies or cc's (in which case #3 can apply) it is usually wise to
> assume they will read the newsgroup to see the followups to their
> question and will receive the reply in that manner.
>
> 3) Replies that are of general interest to the newsgroup (or mailing
> list), but are also of important interest and should be ALSO sent
> directly to the original poster to ensure that they receive the reply
> directly.
>
> In the SPECIAL case of #3, it's polite to let them know that you have
> ALSO posted the SAME reply to the newsgroup. The poster often desires
> to reply to BOTH the sender and the newsgroup/mailing list in a single
> reply. Without being properly notified that you have replied to both,
> they often have no way of knowing when they receive the private email
> that you have ALSO sent the email to the newsgroup or mailing list
> address.
>
> It's a major PITA to compose a private reply and send it off, and THEN
> SUBSEQUENTLY discover that the email you just replied to wasn't *just*
> sent to you privately, it was ALSO posted. Now you either have to
> resend the privately emailed reply to the newsgroup for others to read
> or you to have to compose a separate reply suitable for public (as
> opposed to private) consumption.
>
> This is a major irritation to many people and can easily be avoided by
> including a simple "posted and emailed" in your message.
>
> Is that really too much to ask?
>
> jc
>
>
Jeff Liebermann
>This is a major irritation to many people and can easily be avoided by
>including a simple "posted and emailed" in your message.
Don't forget the mailing list to new gateways have the same problem. I
usually tack on a line with:
[x]email [x]news [ ]mailing list
at the bottom of my messages when I remember.
--
Jeff Liebermann 150 Felker St #D Santa Cruz CA 95060
(831)699-0483 pgr (831)426-1240 fax (831)336-2558 home
http://www.cruzio.com/~jeffl WB6SSY
je...@comix.santa-cruz.ca.us je...@cruzio.com
john
bandwidth. I personally was interested in Flashcom's tech support
problems, as I was considering purchasing their service. I'm rather
disappointed that this thread has degenerated into a pointless discussion
of etiquette. Guess I'll just have to wait for cable modems.
Which reminds me.. Jim, you're from RB (As am I.) Have you heard anything
about Century & cable modems? They are mute on the subject, and their
announcement page on the @Home site hasn't been updated since May. Thanks
a lot!
Jim Vaughan wrote:
> I'm confused. It seems like I need to take Usenet etiquette 101 again.
>
> Who makes all these rules anyway?
>
> In article <3674AA51...@rahul.net>, mag...@rahul.net says...
> > Is that really too much to ask?
>
> --
> Jim Vaughan
> Redondo Beach, CA
> ICQ 4493332
> jimva...@flashcom.net
--
John
jo...@innernatures.com
Save a tree. Eat a gopher.
Jim Vaughan
etiquette 101. I agree the whole thread was wandering just a tad off
topic.
I wouldn't expect anything soon from Century. Time Warner (I used to use
Century when I lived down by the pier) who I use at my end of Redondo say
they are going to re-wire with fiber early next year. Either way, the
roll out of cable modems will take a while for both Century or Time
Warner. My guess is early 99.
Flashcom offer a great service BTW, the throughput is miles better than
ISDN, pings are in the 50ms range. Well worth the $59.00 a month.
In article <367741C7...@innernatures.com>, jo...@innernatures.com
says...
> Which reminds me.. Jim, you're from RB (As am I.) Have you heard anything
> about Century & cable modems?
>
--
fedupwithno...@anywhere.com
wrote:
>This is quiet funny to me and I will explain myself in full. I am an
>Administrator for Flashcom. First of all, I would like all of you to look
>at the return address, sco...@flashcom.com. The reason this interests me is
>this:
>
>1. Scottc is Scott Cambell, who happens to be a Vice President and in charge
>of sales here at flashcom. He did not post this letter.
>2. I am in charge of the mail server and all of our customers receive their
>address as us...@flashcom.net not .com.
>
>Second, during the past few weeks the technical support department has been
>multiplied by three. We are doing a great job of keeping our customers
>satisfied.
>
> Greg Nolan
>Systems Administrator
>gr...@flashcom.com
>
>Flashcom Inc.
>DSL Provider
>7540 Suzi Lane #300 | Westminster, CA 92683
>(714) 891-7891 ext. 124
>--
>
>
>
>
What , you went from one brainless , ex-grocery bagger to three??
raf...@my-dejanews.com
> I wouldn't expect anything soon from Century. Time Warner (I used to use
> Century when I lived down by the pier) who I use at my end of Redondo say
I haven't been able to get *anything* out of century. I got so fed up
dealing with them that I went DSS. I couldn't stand the compression they
were using on some of the channels.
TW is already laying down fiber up on PV. I'm guessing mid 99 for any
parts of RB/Torrance at the very earliest.
> Flashcom offer a great service BTW, the throughput is miles better than
> ISDN, pings are in the 50ms range. Well worth the $59.00 a month.
Do you have a 256/64 connection? I'm still hesitant about dropping my
ISDN. I'm paying $75/mo for 2B/112k unlimited. The installation on DSL is
kinda steep, and that one year commitment has me worried -- I'm not sure if
I'll be living in the same place next year...
-hOz
-----------== Posted via Deja News, The Discussion Network ==----------
http://www.dejanews.com/ Search, Read, Discuss, or Start Your Own
Jim Vaughan
The always on connection is probally the biggest advantage over ISDN.
Who is your ISDN ISP?
In article <7592at$vv5$1...@nnrp1.dejanews.com>, raf...@my-dejanews.com
says...
> Do you have a 256/64 connection? I'm still hesitant about dropping my
> ISDN. I'm paying $75/mo for 2B/112k unlimited. The installation on DSL is
> kinda steep, and that one year commitment has me worried -- I'm not sure if
> I'll be living in the same place next year...
>
>
--
Kevin Collins
> I wouldn't expect anything soon from Century. Time Warner (I used to use
> Century when I lived down by the pier) who I use at my end of Redondo say
> they are going to re-wire with fiber early next year. Either way, the
> roll out of cable modems will take a while for both Century or Time
> Warner. My guess is early 99.
I have Tim Warner here in HB. They actually ran fiber over 3 YEARS AGO here,
and when I inquired at Road Runner a few months ago(their @home equivalent)
as to when we could expect to get cable modem service here, a MONTH later
(literally) I got a response telling me effectively that we "aren't even on
the roadmap" to get the service any time soon, like not even during '99.
Gotta love the cable monopolies. Now they're cutting off my DMX (Digital
Music Express) allegedly due to not enough capacity after giving us Home
and Garden channel.
Anyways - point being - running fiber doesn't guarantee Internet service
any time soon!
--
Kevin Collins
Huntington Beach, CA
'86.5 Scirocco 16V 2.0
'97 GTI VR6
Jim Vaughan
In article <3678BCB3...@flashcom.net>, kev...@flashcom.net says...
> Jim Vaughan wrote:
>
> > I wouldn't expect anything soon from Century. Time Warner (I used to use
> > Century when I lived down by the pier) who I use at my end of Redondo say
> > they are going to re-wire with fiber early next year. Either way, the
> > roll out of cable modems will take a while for both Century or Time
> > Warner. My guess is early 99.
--
George Herbert
>Here in comp.dcom.xdsl, gher...@crl3.crl.com (George Herbert)
>>It used to be, if you Followed up more than you Replied, no matter
>>who you were, you were a loudmouthed jerk. Usenet has changed some
>>since then, but email replies are still an important part.
>>If you don't want them, that's fine, but you gotta make it clear.
>
>IMhO, it's the responsibility of the person doing the message forking
>to indicate that a copy of the e-mail was also posted to Usenet.
That is correct and reasonable. However, the flameage that started
this all was thus:
>Akira Ijuin <aij...@best.com> wrote:
>>Oh great, this was posted AND mailed. Someone from a provider that
>>claims to keep their customers happy probably doesn't need to be told
>>this, but if I wanted the followups to be sent via email, I would've
>>added "poster" to the Followup-To: line.
This is not a "you should have marked this 'posted and mailed'" flame.
It's an "I didn't want email followups period" flame.
While the various "you should mark your post+email replies properly"
responses are all correct, they're not addressing the particular
incident we all went off on...
-george william herbert
gher...@crl.com
Sky Walker
wrote:
I call them from time to time to check "Road Runner" service and the answer
I got are;
The begriming of 1998.
The end of 1998.
The begriming of 1999.
Spring 1999
The end of 1999.
I live in the SouthEast corner of HB. Nothing here except beaches and ocean.
DSL is out of question.
=>
=>I have Tim Warner here in HB. They actually ran fiber over 3 YEARS AGO here,
=>and when I inquired at Road Runner a few months ago(their @home equivalent)
=>as to when we could expect to get cable modem service here, a MONTH later
=>(literally) I got a response telling me effectively that we "aren't even on
=>the roadmap" to get the service any time soon, like not even during '99.
=>Gotta love the cable monopolies. Now they're cutting off my DMX (Digital
=>Music Express) allegedly due to not enough capacity after giving us Home
=>and Garden channel.
=>
=>Anyways - point being - running fiber doesn't guarantee Internet service
=>any time soon!
--
E-Mail: Sky nospace double underscore nospace Walker at Hotmail period company
Voice Mail: (714) 215-6050
E-Mail addresses for SPAMMERS: np...@ms2.hinet.net,d...@dpp.org.tw,ey_...@ey.gov.tw
Have been trading stock as a living since December 11, 1998
ti...@nospamuniqsite.com
> Just as a general comment, I have had only good experiences with Flashcom
> tech support.
I agree with Jim. For the last several phone calls I made to Flashcom, I was
able to have some problems corrected. I suggest you who had problems send a
mail to sco...@flashcom.com and complain about it.
Jim Vaughan
In article <368cf514....@news.earthlink.net>, ROOT@Localhost.
says...
> I live in the SouthEast corner of HB. Nothing here except beaches and ocean.
> DSL is out of question.
>
--
john
to think of it, but you might want to look around. I'm pretty sure I heard that some sort
of high speed access was availabile in the HB/MB area.
Sky Walker wrote:
> On Thu, 17 Dec 1998 00:11:31 -0800, Kevin Collins <kev...@flashcom.net>
> wrote:
>
> I call them from time to time to check "Road Runner" service and the answer
> I got are;
> The begriming of 1998.
> The end of 1998.
> The begriming of 1999.
> Spring 1999
> The end of 1999.
>
> I live in the SouthEast corner of HB. Nothing here except beaches and ocean.
> DSL is out of question.
>
> =>
> =>I have Tim Warner here in HB. They actually ran fiber over 3 YEARS AGO here,
> =>and when I inquired at Road Runner a few months ago(their @home equivalent)
> =>as to when we could expect to get cable modem service here, a MONTH later
> =>(literally) I got a response telling me effectively that we "aren't even on
> =>the roadmap" to get the service any time soon, like not even during '99.
> =>Gotta love the cable monopolies. Now they're cutting off my DMX (Digital
> =>Music Express) allegedly due to not enough capacity after giving us Home
> =>and Garden channel.
> =>
> =>Anyways - point being - running fiber doesn't guarantee Internet service
> =>any time soon!
>
> --
> E-Mail: Sky nospace double underscore nospace Walker at Hotmail period company
> Voice Mail: (714) 215-6050
> E-Mail addresses for SPAMMERS: np...@ms2.hinet.net,d...@dpp.org.tw,ey_...@ey.gov.tw
> Have been trading stock as a living since December 11, 1998
--
John
jo...@innernatures.com
Redmond, WA -- Microsoft announced today
that the official release date of the
new operating system "Windows 2000" will
be delayed until the second quarter of
1901.
Sky Walker
=>Why would DSL be out of the question?
GTE is the ONLY local phone company.
Last time I check http://www.gte.com/cgi-bin/dsl/process.cgi, all phone
numbers I have got "Sorry, DSL service is currently not available..."
I double check it again upon this posting and found out my ISDN number got
"DSL Service may be available...".
I'll give GTE a call next week, even though the only GTE CO I know of is
about 4 miles away(at Garfield/Magnolia).
Ken H.
online through one of the numbers given me by the JPS salesman that took my
order for service. Both in their ad as well as on the phone I was told they
had 24 hr. / 7 day per week support. I was also told that I would never
have to wait for a line or if I did get a busy signal it would be on the
second try. I was asked what type of modem I had (an x2) and told it was
compatible with their v.90 and that all their lines were 56k. So I signed
up. I got on line and was logged in at 32k. It took about 4 tries till I
got on line. When I called the tech support number I was given I got voice
mail telling me that "...sorry for any trouble you're having getting online,
our lines have been very congested...sorry for poor tech support in northern
California. We hope it will be imprioved by the end of the week..." I
called Customer Service to tell them that, in my opinion, there service was
not what they represented it as and I wanted a complete refund. I was told
that, "...sorry, the $30 setup fee is nonrefundable."
What a bunch of horseshit (in my opinion).
Ken H.
Jim Vaughan
Something was always broken and it was always going to fixed next week.
In article <771ka6$j...@enews4.newsguy.com>, thank@goodness says...
> What a bunch of horseshit (in my opinion).
--
Don Hancock
Well, even tho' it's off-topic, I gotta chime in, too. We LOVE the
price JPS charges. We're paying $9.95/mo for dialup and $99/YEAR for domain
hosting. Can't beat THAT part with a stick.
HOWEVER, I have some problems with them that are SO big, I'm willing to
actually pay MORE:
1) their news server only holds messages for about 24 hours. I can't get
a message posted 2 days ago!
2) While they claim they support Perl on their servers, they don't
provide support for Perl. If it won't work with the "help" on their
"support" page, you're SOL.
3) There have been several times when I can log in, but can't GO
anywhere. Apparently their name server was down. This has happened on 3
different occasions, and their only solution was "we're working on it."
BEWARE of JPS.
Don Hancock
Sales Manager
Business Computer Management, Inc.
ICQ # 24045680
Randy Day
want is dialup IP connectivity, it's not bad for the price. With the
Seattle POP, I usually don't get a busy signal (between the new number and
the old number), and the bandwidth to the Internet generally seems to move
ok. Their web server space is also generous. The news server is pretty bad,
and you have to realize that for this price you are not going to get a lot
of custom service. They are certainly not the worst ISP I've ever used, by
a long shot.
Randy Day-
-----------------
Don Hancock wrote in message <36957...@news1.jps.net>...
Jim Vaughan
They lied to me for so long about adding extra capacity to Southern CA,
it became funny.
In article <36957...@news1.jps.net>, sa...@bcmco.com says...
> We LOVE the
> price JPS charges.
>
--
Jim Vaughan
For the first two months the problem was busy signals and I mean busy
signals. Like not being able to get on for 4 hours. When anyone did get
on they wouldn't drop the connection, do you blame them? This made the
problem even worse of course.
They fixed the busy signals problem by adding more ports to LA area.
Then the real problems started. In the evening (like from 4:00pm until
1:00am) and sporadically during the day the throughput would go to hell.
Packet loss like you wouldn't believe (80% was common). It made my ISDN
run about as fast as a 300-baud modem. The reason was lack of capacity;
the connection they had from the hub to Internet was oversold. Last time
I checked (about a month ago) they still had the same problem out of Los
Angeles (the web site said an OC3 would be installed within the month,
but it's said that for a year or more).
The above wasn't the worst part about JPS. The worst part was the
constant lies. In a year a half they must have told me the problem will
be fixed next week, next month etc. a hundred times.
They are cheap and that the only nice thing I can think of to about JPS.
In article <36951...@news3.uswest.net>, rand...@iname.com says...
> They are certainly not the worst ISP I've ever used, by
> a long shot.
--
James Antoniou
Organization:
In ba.internet Ken H. <thank@goodness> wrote:
: California. We hope it will be imprioved by the end of the week..." I
: called Customer Service to tell them that, in my opinion, there service was
: not what they represented it as and I wanted a complete refund. I was told
: that, "...sorry, the $30 setup fee is nonrefundable."
Strange response... "we hope [tech support] will be improved by the end
of the week...." Is this exactly what the message said? Having done and
managed ISP tech support for a much smaller ISP for the better part of 3
years I can say it'll take a whole lot longer than a week to improve
tech. support service levels. Getting good technical support personnel
trained is a very difficult and complicated task and a truly solid
support team takes at least a year of building a core group. I can't
imagine JPS or any ISP openly confessing that their tech. support stinks
though.
The JPS.Net web page does explicitly state that the setup fee is
non-refundable though I can't recall if their advertising does. Always
ask the ISP you signup with anyway since few ISPs return your setup fee
unless you really raise a stink. Where I used to work we always made sure
the customer signing up was fully aware that the signup fee was not
refundable. It led to too many problems (like yours) if they weren't.
-- Jim Antoniou (boet...@mother.com)
Marty
Hancock surprised everyone by saying:
> Well, even tho' it's off-topic, I gotta chime in, too. We LOVE the
>price JPS charges. We're paying $9.95/mo for dialup and $99/YEAR for domain
>hosting. Can't beat THAT part with a stick.
>HOWEVER, I have some problems with them that are SO big, I'm willing to
>actually pay MORE:
> 1) their news server only holds messages for about 24 hours. I can't get
>a message posted 2 days ago!
> 2) While they claim they support Perl on their servers, they don't
>provide support for Perl. If it won't work with the "help" on their
>"support" page, you're SOL.
> 3) There have been several times when I can log in, but can't GO
>anywhere. Apparently their name server was down. This has happened on 3
>different occasions, and their only solution was "we're working on it."
>
>BEWARE of JPS.
>
Hope you love their new price (it went up). :-) I've had contact with a few
higher-ups that are really concerned about quality, and I actually told one of
them that their prices were too low, and I didn't think they could provide an
acceptable level of service at the price they were charging.
I've had them for a year, and use them as an alternate right now. I stopped
using their news server right away - there are free access servers that are
better for non-binary, or commercial servers that aren't too expensive.
I've had the problem you mention for item 3; I don't think it's their DNS, at
least it wasn't for me - I could call back, and it would usually be OK. My
suggestion is, everytime that happens, check what IP address you were assigned,
and try to get the IP address of the dialup server (NT gives this in the dialup
networking applet). You may be able to get it by using traceroute for the
first hop. Save these numbers, and the times you were logged in, and give the
info to tech support.
All in all, I got tired of dealing with the problems and decided it wasn't
worth saving 8 - 10 dollars a month.
............................................
Marty Fried : Talk is cheap
C/C++ Programmer : because supply
Left Coast, USA : exceeds demand.
............................................
Fight Spam * Join CAUCE * http://www.cauce.org/
Me Again
>
> I signed up with JPSnet this evening at 6 p.m. Several hours later I was
> online through one of the numbers given me by the JPS salesman that took my
> order for service. Both in their ad as well as on the phone I was told they
> had 24 hr. / 7 day per week support. I was also told that I would never
> have to wait for a line or if I did get a busy signal it would be on the
> second try. I was asked what type of modem I had (an x2) and told it was
> compatible with their v.90 and that all their lines were 56k. So I signed
> up. I got on line and was logged in at 32k. It took about 4 tries till I
> got on line. When I called the tech support number I was given I got voice
> mail telling me that "...sorry for any trouble you're having getting online,
> our lines have been very congested...sorry for poor tech support in northern
> called Customer Service to tell them that, in my opinion, there service was
> not what they represented it as and I wanted a complete refund. I was told
> that, "...sorry, the $30 setup fee is nonrefundable."
This is an ultimately unenforcable policy, any court will order them to
refund your money. Tell them to immediately cancel your account (and do
NOT use it to "just check" to see if it's cancelled yet), then file a
small claims suit that claims fraud and ask for triple damages (you may
not get it but you sure should ask for it) on your debt in addition to
your court costs. Be sure to let your local newspapers know when you
win your case so they can publicise the story. Might also want to let
your local city/county attorney know about the "false advertising". You
can create a whole lot of grief for them...
If you used a Credit Card you can also dispute the charge with your CC
company. Chargebacks are bad for business... ISPs HATE to have
chargebacks instead of just issuing credits voluntarily because over
time it increases their creditcard processing fee rate.
What does this have to do with DSL, why did you cross post it to
comp.dcom.xdsl?
jc
Dale
Me Again wrote in message <369662D6...@rahul.net>...
>"Ken H." wrote:
>>
>> up. I got on line and was logged in at 32k. It took about 4 tries till
I
>> got on line.
I have a v90 modem and have no problems. I usually (95%) get on without any
problems. And I come in at 44bps. There are so many factors involved in
this. It may be that you have faulty lines in your area (bad connections,
noise, etc...)
>This is an ultimately unenforcable policy, any court will order them to
>refund your money.
This is definitely enforceable. You agreed to their terms of service. You
didn't have to. And if you didn't read about the TOS before you signed up,
then that's on you. You didn't have to sign up.
Tell them to immediately cancel your account (and do
>NOT use it to "just check" to see if it's cancelled yet), then file a
>small claims suit that claims fraud and ask for triple damages (you may
>not get it but you sure should ask for it) on your debt in addition to
>your court costs. Be sure to let your local newspapers know when you
>win your case so they can publicise the story. Might also want to let
>your local city/county attorney know about the "false advertising". You
>can create a whole lot of grief for them...
Why??? Do you do the same thing to a TV station if they don't air your show
when it says it will be on in the TV Guide? Or do you do the same to TV
Guide? They may have some problems (which I seem to never have problems with
them, BTW) for you, but I can guarantee that the employees aren't sitting
there saying ' How can we screw Ken H. over today?' They're like any other
company. they have problems, and I see them trying their hardest to resolve
those issues. But that's no reason to try to bring harm to a company. Not
only does it bring harm to them, but could also make it hard for us users. I
personally like JPS and their service, and I don't want my rates going up
because someone decided to be a vigilante and go for (undeserved) justice.
If you have problems, try to get them resolved. Move up the rank and file.
Don't just assume that because you got an employee that wasn't very
intelligent, that they're all like that. Ask to speak to someone else or to
a supervisor.
FYI, I'm not an employee. I just like the company I'm with and I don't want
to see them jack their rates to take care of people like the gentleman who
wrote this last snip. And that's generally what happens. We end up paying
higher rates for upset vigilantes that think that because they have a
problem with their ISP then they can take down corporate America. It's just
an ISP doing business. That's it. Nothing more.
Sorry for the rant...
Dale
www.jps.net/deh
Ken H.
It isn't MY mission to bring down JPS or any other company in corporate
America. JPS told me, though, very clearly that their Tecnnical Support
line was abvailable 24/7. I believed what I was told and then the very
first time, and then the second and third and fourth time I tried, I got an
ANSWERING MACHING telling me there were problems with the lines in northern
California within an hour after I was promised I would have no problems AND
was also told I would always be able to get Tech. Serv. on the phone AND
THEN only got a message on an answering maching. This is misrepresentation.
Yes it's true I did make the choice to sign up after being told the sign-up
fee was nonrefundable BUT I agreed based on the terms I was told which were
not, in actuality, the reality. This is misrepresentation and based on the
fact that I signed up under false premises the contract was broken by JPS.
I only want my $44.95, nothing more.
Ken H.
Dale wrote in message <36974...@news1.jps.net>...
Jim Vaughan
In article <36970481...@news.supernews.com>,
rto...@bigfoot.com.spam says...
> just DROP em I DID the've been promising a DS3 line here in southern
> California for 6 months and still their http://status.jps.net
Fred Koehler
Oakland area dial-up has been over saturated, and they're not
to smart about upgrading the infrastructure.
Or load forcasting either.
J.D. wrote:
> >>> up. I got on line and was logged in at 32k. It took about 4 tries till
> >>>> I got on line.
> >
> >I have a v90 modem and have no problems. I usually (95%) get on without any
>
> I too have a v.90 modem and almost without exception have no trouble getting
> logged in at 44k+
>
> I have been a satisfied JPS customer for over 2 years.
>
> ---
> Travis A. Wise
> www.jps.net/twise
> Santa Clara University School of Law
Nathan Rosales
When they asked to to renew for the second year, I sent them 1/2 the
subscription fee and told them that one of their technicians admitted that
they had oversold bandwidth in SoCal and would have it fixed soon, and
that's all they are getting from me. So, I maintain 2 ISP accounts for
ISDN ISP. I use the JPS DOV ( no toll charges ) for just fartin' around and
letting my kid's get on the net, and use a different ISP when I'm
telecommuting. Just got ADSL though, and so far, so good.
Jim Vaughan wrote in message ...