Great customer service! (was "What's different with the Millbrae POP?")

[Steve Maller]

In article <63rkcj$a3t$1...@gauss.dnai.com>, dr...@gauss.dnai.com (Dror
Matalon) wrote:

>Well, Millbrae went back to the Ascend. We thought that the Livingstons
>would work better. They do, as far as routing and stability go. It
>does look like like Ascend is better as far as compatability goes,
>so we're back on the Ascend.

I must commend you at DNAI for your EXCELLENT responsiveness in the past
couple days. Your technician Adi was extremely friendly and quick in his
resposes, and obviously, as an Ascend Pipeline 75 user, I'm very pleased
that you restored the Ascend router in Millbrae.

Thank you very much!
--
Steve Maller (remove the ".spam-free" for my email)
http://www.maller.com

[Steve Maller]

In article <MPG.ecbcaaf9...@news.dnai.com>, w6...@dnai.com (Jerry

Gardner) wrote:
>> I must commend you at DNAI for your EXCELLENT responsiveness in the past
>> couple days. Your technician Adi was extremely friendly and quick in his
>> resposes, and obviously, as an Ascend Pipeline 75 user, I'm very pleased
>> that you restored the Ascend router in Millbrae.
>

>Let me know if/when you get DBA working on your Pipeline. I also have a
>Pipeline 75 and Ascend claims that DBA is broken in the latest software
>(5.1A).

It's working just fine for me with 5.0Ap33. I haven't tried any of the
5.1X builds yet. Sounds like it's not wise to upgrade yet...