share button error

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mutant space

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Aug 4, 2010, 1:07:39 PM8/4/10
to awesm-api
for some reason today the share button on my blog posts, when clicked,
is not posting a thumbnail and link to facebook like it did up until
now - the comment box comes up on the profile page but not the link or
image to the post.
I clicked your share button and the same problem came up...is it a
temporary problem or is it something else?

Jonathan Strauss

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Aug 4, 2010, 3:15:54 PM8/4/10
to awes...@googlegroups.com
Unfortunately, this is a recurring issue on Facebook's side (see http://bugs.developers.facebook.com/show_bug.cgi?id=7137). So, there is nothing we can really do about it but wait for it to pass (which it tends to do after several hours) and hope it doesn't come back for a while (which it generally does every couple months).

Sorry for the inconvenience :-/

-jonathan

--
Jonathan Strauss, Co-Founder
http://snowballfactory.com

Campaign tracking for social media - http://awe.sm
A smarter way to update Facebook from Twitter - http://tweetpo.st
Sharecount button for Facebook - http://www.fbshare.me

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Jonathan Strauss

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Aug 5, 2010, 1:38:27 PM8/5/10
to awes...@googlegroups.com
At this point, this outage is longer than most we've seen and it is affecting all redirect links being shared on Facebook. So, someone has started a new Facebook bug: http://bugs.developers.facebook.com/show_bug.cgi?id=11749 and we're encouraging folks to add their comments and/or votes to try to get Facebook to acknowledge the issue.

Thanks for your help!
-jonathan

--
Jonathan Strauss, Co-Founder
http://snowballfactory.com

Campaign tracking for social media - http://awe.sm
A smarter way to update Facebook from Twitter - http://tweetpo.st
Sharecount button for Facebook - http://www.fbshare.me

Jonathan Strauss

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Aug 12, 2010, 2:34:42 AM8/12/10
to awes...@googlegroups.com
Hi everyone,

I just wanted to let you know that everything appears to have gone back to normal with awe.sm-powered redirect links on Facebook. If you see any further issues, please bring them to our attention either in this group or directly to sup...@awe.sm.

Thanks for your patience!
-jonathan

--
Jonathan Strauss, Co-Founder
http://snowballfactory.com

Campaign tracking for social media - http://awe.sm
A smarter way to update Facebook from Twitter - http://tweetpo.st
Sharecount button for Facebook - http://www.fbshare.me

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