IMPORTANT: Intermittent Access Issues with Aviary Due to International Cloudflare Outage

[Kevin Glick]

Dear Aviary Organizational Customers,

We are writing to inform you that the Aviary platform has been experiencing intermittent access and performance issues today. These issues may manifest as temporary difficulty loading pages or occasional error messages.

The Cause

The root cause of this disruption is an ongoing, widespread international outage and instability issue with Cloudflare, the third-party content delivery network (CDN) and security provider used by a significant portion of the global internet, including Aviary.

This is not an issue with the Aviary core application or your valuable data. The issue lies within the underlying global network infrastructure that serves the platform.

What We Know

• Impact: Intermittent difficulty accessing the Aviary platform.

• Status: Cloudflare is actively working to resolve the issue on their side.

• Aviary Action: Our engineering team is closely monitoring the situation and has implemented all possible mitigation and failover measures to minimize the impact on your access.

You can find more details about the external issue in this recent coverage: The Independent: Cloudflare down: International issues causing widespread problems across the internet

What You Should Do

• No immediate action is required. Your audiovisual collections remain secure and protected.

• If you encounter errors, please try refreshing your browser or clearing your cache. The intermittent nature of the issue means a retry often resolves the problem.

• If possible, consider delaying large-scale media imports or complex bulk metadata updates for the day to allow for a full resolution.

We understand the disruption this causes to your archival and research workflows and sincerely apologize for the inconvenience. Our team will continue to monitor the situation 24/7 and will provide a follow-up update as soon as the Cloudflare status is fully resolved and Aviary has returned to 100% availability.

For the most immediate, real-time updates, please refer to our dedicated status page: https://status.aviaryplatform.com/

Thank you for your patience and understanding as we navigate this external infrastructure challenge.

Sincerely,

The Aviary Support Team