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Theo Pontbriand

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Aug 2, 2024, 11:51:56 AM8/2/24

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I unfortunately this brand new (2021) wifi 6 Nighthawk router. I bought it because I have a four-story house with a TV and a Peloton on the top floor and TV's on the other three. My CenturyLink fiber optic works great, and on the 2nd and 3rd floors, I have no problem connecting to anything. The first and top floors are too far away from the CenturyLink modem/wifi router, so the signlal keeps having to buffer. I bought this $200 router with two satelites to fix this issue.

I can connect my computers and phones to the Netgear router and they work fine. The Peloton on the fourth floor connects just fine to the Netgear router. While all four TV's show that the Netgear wifi is connected and there is internet, not one of them will load Netflix, AppleTV or Prime, although they load YouTube just fine. The TV's all connect to these apps just fine when they are on the CenturyLink connection, although it's too weak for two of the four floors.

I have spent no less than 6 hours (honestly) with 10 or so Netgear technicians and not one of them can fix the issue. We've done everything from change all the DNS settings, to updating firmware to changing the CenturyLink modem to "bridge only mode". Netgear even sent me a brand new router which I tried to set up with them on the phone today. After another 1.5 hours, we are in exactly the same place.

Netgear has to know about this issue because people are complaining on their on "Netgear Community"! Why don't they admit they don't know how to fix it and give people their money back? I'm trying to do just that and they are being a pain in the *ss. I will never buy another Netgear router. Never had this trouble with anyother brand before.

SOLVED!! I went to Best Buy and got an eero 6 mesh router. Easiest setup ever. It took 15 minutes using the phone app. Every TV, computer, phone and BT speaker accessed the network immediately, and we've had zero problems!

Over the 6 or so hours I worked with Netgear technicians (and the hour with the CenturyLink tech) I don't believe that was one of the things we tried. I would have no idea how to do what you suggest. Why do you think the Netgear tech didn't try that? Thanks.

Thanks for the advice. You've been great! I'm on a bit of budget, ($250 that I would hate to push to $300) so any reccomendations on a specific TP-Link or Asus? I have a four story home, so do I still need satellites on the two furthest away floors? If you had my budget, what would you buy?

Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address. I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.

I am receiving the same error code from Netflix as well: Error code M7037-1101. All other sites work correctly except Netflix (including Youtube for me). But on my Fios home network, I cannot connect through the new STB option, computer or phone. However, Netflix works perfect when I turn the WiFi option off and stream through my LTE connection. It appears Fios has blocked or throttled Netflix.

Thanks for your suggestions. I have been working with Verizon tech support in the past a couple of days to solve this problem. They have done what can be done including reboot ont, router, etc., and even sent me a new gateway router.

I am having the same issue. Tried everything with no resolve. The interesting thing is that I can watch YouTube and Netflix via my computers but not through smart TV or mobile devices connected to wifi.

Thanks guys. I'm at a loss. Any attempts to connect to Netflix through any device on my network appears like it is blocked, behind a proxy. The Set Top Box shows the red Netflix on black screen and the loading symbol just spins. The laptops and phone pull only text, no images or graphics appear. If I turn WiFi off on my phone and use the LTE, Netflix instantly pulls in all of the info and graphics and works normally. All other sites I have tested seem to work completely fine. I have rebooted the ONT, router, devices, etc as mentioned to no avail. Any thoughts to be able to even explain this to a Verizon support person?

Having the same issue here in pittsburgh. Youtube works occasionally from my macbook, not at all on phone/ipad. No netflix at all. Pulls up fine when not on my home wifi. If verizon doesnt acknowledge this or find a fix I'm switching ISPs. This is ridiculous.

Agreed, it has been very hard. I do have a help ticket into Verizon which they are looking into this issue. I have sent them our tracert results and they do believe it is a bigger problem. They looked at it today but have said they will have something in 48 hours.

I experienced the same issue (with similar traceroute results) around the same time, also in Pittsburgh, PA. I believe it was resolved around the same time as well. The issue has resurfaced for me, as of this evening. I contacted both Netflix and FiOS when I first experienced the issue. I followed all recommended troubleshooting steps, but nothing helped. Both services blamed the other party. The issue resolved itself (earlier this month) with no action or changes on my end. I'm prepared to switch ISPs at this point.

I have the same issue in pittsburgh. The problem went away last week, then came back yesterday. Fios assures me they are not blocking, and claims the problem is on netflix's side. I find this dubious.

I have had in the past Netflix slowdowns when I had cable internet, and I called and they would blame my modem. However after unplugging my then modem and my router the speed returned. Was it Time Warner who said it was a Netflix issue, or Netflix who blamed Time Warner and my devices.

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Netflix uses HDCP (High-bandwidth Digital Content Protection) technology to prevent unauthorized copying of digital audio and video content. If your projector or HDMI cable does not support HDCP, it will not be able to stream Netflix. You may encounter an error message regarding HDCP compatibility, or you might see a blank screen when you attempt to stream Netflix content.

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If you're wondering "why can't I connect to Netflix," especially when trying to stream via a projector, it could be due to connectivity problems. A weak or unstable internet connection is often the culprit behind streaming disruptions. Symptoms of such connectivity issues include constant buffering, frequent loading interruptions, or an error message indicating a connection problem.

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If you find "Chromecast Netflix not working," the issue may stem from device compatibility. It's possible that your streaming device, such as Chromecast, Roku, or Amazon Fire Stick, isn't compatible with your projector, or there may be an issue with the specific HDMI port you are using.

If you're experiencing issues where Netflix won't play on a projector from an iPhone, it may be due to Digital Rights Management (DRM) restrictions that prevent certain content from being mirrored or cast. Symptoms typically include a black screen or an error message when attempting to project Netflix from your iPhone. To resolve this:

Lastly, if "Netflix won't play on projector," it may be related to incorrect account settings or subscription issues with your Netflix account. This could be the result of an expired subscription, payment issues, or simply entering the wrong login details. The symptoms typically manifest as error messages regarding account access, subscription status, or login failures when attempting to access Netflix on your projector.

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