I don't have a supermetrics password

[Joel]

I'm being asked for a supermetrics password that I don't think I've ever had. I log in using my google analytics account password. I keep clicking cancel, but the dialogue keeps re-opening. There is no link to change a password, and no way on the site to reset it. 

This software isn't free, and it is a little ridiculous that I can't get in touch with support when it isn't working correctly.

[Mikael Thuneberg]

You don't need a password for any of our tools. Can you include a screenshot?

On 2 July 2014 20:22, Joel <shipyard...@gmail.com> wrote:

I'm being asked for a supermetrics password that I don't think I've ever had. I log in using my google analytics account password. I keep clicking cancel, but the dialogue keeps re-opening. There is no link to change a password, and no way on the site to reset it. 

This software isn't free, and it is a little ridiculous that I can't get in touch with support when it isn't working correctly.

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[Joel]

Attached. 

[Mikael Thuneberg]

You can just ignore that prompt, the password is not required for using the tool. Why it's appearing on some machines is a bit mysterious, the only reason we know of is that it can be caused by an Excel bug when Google Desktop has been installed.

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[Imperial PFS]

Is there a way to force quit the dialogue box?  I can't "ignore" it because clicking cancel just makes it pop up again. I tried ending the task in my task management, but that didn't work either.

[Mikael Thuneberg]

In which situation does this appear? Does it always appear in the same situation? Which OS, OS version and Excel version?

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