Supermetrics bug broke our dashboard

[adwo...@adwise.nl]

Hi,

We've built several dashboards with Supermetrics, including some identical dashboards for a client that operates in multiple countries. Today we noticed that all three dashboards for this client had the same error. It took us a while to figure out the cause of the issue, but it appears to be an error on Supermetrics' side.

One of the queries Facebook that worked earlier stopped returning data, while there should be data.

The query contains a filter with an OR statement. The same query did return data after removing the second filter:

If the query returns data with one filter, it should also return data after adding a second filter with OR selected. It did so before at least.

We would like this issue to be fixed, because rebuilding the dashboard around this issue would be a lot of work.

Thank,

Wouter Nieuwerth

Adwise Internetmarketing

[Mikael Thuneberg]

Thanks for reporting this, it has now been fixed. FB doesn't support combining multiple filters with "or", so we now do the filtering on our side in these cases.

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[adwo...@adwise.nl]

Hi,

Thanks for the very quick response! We've tested the dashboards and everything seems to be working again.

Wouter Nieuwerth

Adwise

Op woensdag 8 juni 2016 16:12:33 UTC+2 schreef Supermetrics Support: