Error validating Access token

[ian.m...@elementthree.com]

Hey Supermetrics team

I have been having some issues pulling data from our Facebook ad accounts.

This error keeps coming up every time we refresh.

"Error: Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user."

Query ID: Y7NzhMa5hzkZCH2qK7ZjKlvmLgznQA

This needs to be back up and running in the next 2 days. Thank you.

[Email Support]

Hi,

Thanks for contacting us. We're looking into your message and will assign the best person to handle your ticket. We'll get back to you as soon as possible (our usual response time is between 1-2 working days). You may view and respond to the ticket here https://support.supermetrics.com/helpdesk/tickets/18591 

While awaiting the answer, you can try to search for the solution from our solution database and support forum.

Best regards,

Supermetrics Team

supermetrics.com

Twitter: @Supermetrics

Support forum: support.supermetrics.com

Supermetrics Customer Support is open from Monday to Friday. Supermetrics related critical issues have support 7 days a week.

18591:463602

[Nebiat Ibssa]

Hi,

It shows from the logs that the results from that QueryId has successfully completed. But please try logging out of the FA datasource and log back in to get a new authentication.

Best regards,

Nebiat Ibssa

supermetrics.com

Twitter: @Supermetrics 

Support forum: support.supermetrics.com

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18591:463602