Supermetrics does not refresh correctly

[Diego C.]

Hello, it seems that the auto-refresh trigger hasn't been working for the past few days. Although the status shows that its ok, the amount of clicks for sheets name "Adwords arg" has a difference of more than 50% less compared with the real clicks.

Can you see why it's not refreshing?

[Mikael Thuneberg]

It's not a trigger problem if it's says it's refreshed successfully and the data has updated. You're probably comparing something wrong (different account, dates, or something), I'm sure there's no problem with our AdWords integration.

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[Diego C.]

Well, the most recent update shows me as "enabled" campaigns that I have paused since last week!

I have scheduled the automatic update to every ten minutes.

Please verify it 

El martes, 9 de agosto de 2016, 15:02:56 (UTC-3), Supermetrics Support escribió:

It's not a trigger problem if it's says it's refreshed successfully and the data has updated. You're probably comparing something wrong (different account, dates, or something), I'm sure there's no problem with our AdWords integration.

On 9 August 2016 at 20:11, Diego C. <carosel...@gmail.com> wrote:

Hello, it seems that the auto-refresh trigger hasn't been working for the past few days. Although the status shows that its ok, the amount of clicks for sheets name "Adwords arg" has a difference of more than 50% less compared with the real clicks.

Can you see why it's not refreshing?

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[Mikael Thuneberg]

Please include screenshots of a specific piece of data in our results that is wrong, and the same data in AdWords so we can compare.

Our triggers run max once per hour, you can't refresh every ten minutes. Note also that if you fetch very recent data that is still changing, our caching may delay the results from updating immediately.

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